Inventor · disambiguated record
Thomas S. Fisher
Also filed as: FISHER THOMAS S
11 granted patents·1,685 citations·filing 1988–2000
94Inventor score
Top patents by PatentIndex Score
11 records- 0196US6535600B1System for automatically routing calls to call center agents in an agent surplus condition based on service levelsAVAYA TECHNOLOGY CORP·Filed 1999·Granted Mar 18, 2003·365 cites·17 claims
- 0295US6052460AArrangement for equalizing levels of service among skillsLUCENT TECHNOLOGIES INC·Filed 1997·Granted Apr 18, 2000·282 cites·25 claims
- 0395US5828747ACall distribution based on agent occupancyLUCENT TECHNOLOGIES INC·Filed 1997·Granted Oct 27, 1998·362 cites·32 claims
- 0489US5017917ARestriction of communication service accessibility among subscriber communitiesAT & T BELL LAB·Filed 1988·Granted May 21, 1991·148 cites·23 claims
- 0588US6636598B1Automated transaction distribution system and method implementing transaction distribution to unavailable agentsAVAYA TECHNOLOGY CORP·Filed 2000·Granted Oct 21, 2003·55 cites·33 claims
- 0683US6553114B1System for automatically predicting call center agent work time in a multi-skilled agent environmentAVAYA TECHNOLOGY CORP·Filed 1999·Granted Apr 22, 2003·148 cites·6 claims
- 0783US6049547ALookahead interflow of traffic among a plurality of serving sites of one customerLUCENT TECHNOLOGIES INC·Filed 1997·Granted Apr 11, 2000·128 cites·8 claims
- 0876US6510221B1System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilitiesAVAYA TECHNOLOGY CORP·Filed 1999·Granted Jan 21, 2003·72 cites·20 claims
- 0975US6347139B1System for automatically routing calls to call center agents in an agent surplus condition based on agent occupancyAVAYA TECHNOLOGY CORP·Filed 1999·Granted Feb 12, 2002·99 cites·19 claims
- 1050US6839419B1Ring network implemented by telephony switches and linksAVAYA TECHNOLOGY CORP·Filed 1997·Granted Jan 4, 2005·12 cites·7 claims
- 1143US6009162ATelecommunication feature for exchange of translation information between a computer and a telecommunication switching systemLUCENT TECHNOLOGIES INC·Filed 1996·Granted Dec 28, 1999·14 cites·20 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →