Inventor · disambiguated record
Seamus Hayes
Also filed as: HAYES SEAMUS
14 granted patents·2 pending applications·53 citations·filing 2003–2021
89Inventor score
Files withAVAYA INC11D ARCY PAUL1DARCY PAUL1GENESYS TELECOMMUNICATIONS LABORATORIES INC1NORTEL NETWORKS LTD1
Top patents by PatentIndex Score
16 records- 0190US11620656B2System and method for personalization as a serviceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2021·Granted Apr 4, 2023·2 cites·11 claims
- 0290US9774825B1Automatic expansion and derivative taggingAVAYA INC·Filed 2016·Granted Sep 26, 2017·10 cites·20 claims
- 0388US8630399B2Method and system for managing a contact center configurationD ARCY PAUL·Filed 2010·Granted Jan 14, 2014·17 cites·14 claims
- 0486US9871835B2System and method for managing multi-modal communication sessionsAVAYA INC·Filed 2015·Granted Jan 16, 2018·6 cites·20 claims
- 0582US9705926B2Security and retention taggingAVAYA INC·Filed 2015·Granted Jul 11, 2017·4 cites·20 claims
- 0677US9531782B2Dynamic management of collaboration sessions using real-time text analyticsAVAYA INC·Filed 2014·Granted Dec 27, 2016·4 cites·20 claims
- 0775US10425534B2System and method for optimizing agent timeAVAYA INC·Filed 2015·Granted Sep 24, 2019·3 cites·20 claims
- 0865US10270914B2Enhancing contact center calculations based on real-time speech analyticsAVAYA INC·Filed 2014·Granted Apr 23, 2019·2 cites·20 claims
- 0961US9542657B2Method and system for optimizing contact center performanceO'CONNOR NEIL·Filed 2011·Granted Jan 10, 2017·1 cites·23 claims
- 1056US11533398B2System and method for optimizing agent timeAVAYA INC·Filed 2019·Granted Dec 20, 2022·0 cites·20 claims
- 1153US2019208062A1Enhancing contact center calculations based on real-time speech analyticsAVAYA INC·Filed 2019·Application pending·0 cites
- 1251US7505578B2Load balancing in a network of contact centresNORTEL NETWORKS LTD·Filed 2003·Granted Mar 17, 2009·4 cites·13 claims
- 1347US10944868B2Contact center interfacesDARCY PAUL·Filed 2009·Granted Mar 9, 2021·0 cites·26 claims
- 1447US10462297B2System and method for automated determining when to review an agent response processAVAYA INC·Filed 2015·Granted Oct 29, 2019·0 cites·20 claims
- 1537US9813553B2Device, system, and method for optimizing active transactions of an agentAVAYA INC·Filed 2015·Granted Nov 7, 2017·0 cites·20 claims
- 1636US2017109351A1Stateful tagsAVAYA INC·Filed 2015·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →