Inventor · disambiguated record
Gregory Jacob Duclos
Also filed as: DUCLOS GREGORY JACOB · Duclos Gregory
12 granted patents·1 pending application·179 citations·filing 2013–2018
92Inventor score
Top patents by PatentIndex Score
13 records- 0197US9635181B1Optimized routing of interactions to contact center agents based on machine learningGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Apr 25, 2017·51 cites·16 claims
- 0296US9723151B2Optimized routing of interactions to contact center agents based on forecast agent availability and customer patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 1, 2017·39 cites·18 claims
- 0395US9160855B2System and method for call and data matching in a contact centerGENESYS TELECOMM LAB INC·Filed 2014·Granted Oct 13, 2015·20 cites·25 claims
- 0494US8781103B2System and method for call and data matching in a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Jul 15, 2014·28 cites·27 claims
- 0592US9088656B2System and method for access number distribution in a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Jul 21, 2015·11 cites·14 claims
- 0687US9716792B2System and method for generating a network of contact center agents and customers for optimized routing of interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jul 25, 2017·9 cites·24 claims
- 0787US9531878B2System and method for access number distribution in a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Dec 27, 2016·6 cites·18 claims
- 0886US10122858B2System and method for interacting with customer contact center over a mobile deviceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Nov 6, 2018·3 cites·21 claims
- 0986US9621727B2System and method for call and data matching in a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Apr 11, 2017·5 cites·21 claims
- 1080US9578172B2System and method for providing interaction history via a customer applicationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Feb 21, 2017·4 cites·33 claims
- 1175US10708428B2System and method for site aware routing for callbackGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jul 7, 2020·2 cites·20 claims
- 1266US9986096B2System and method for site aware routing for callbackGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted May 29, 2018·1 cites·20 claims
- 1335US2017111503A1Optimized routing of interactions to contact center agents based on agent preferencesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →