Inventor · disambiguated record
Swati Kadu
Also filed as: KADU SWATI · KADU SWATI PRANAY
6 granted patents·6 pending applications·6 citations·filing 2021–2023
69Inventor score
Top patents by PatentIndex Score
12 records- 0191US11477322B1System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-centerINCONTACT INC·Filed 2021·Granted Oct 18, 2022·6 cites·15 claims
- 0254US11647118B1System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-centerINCONTACT INC·Filed 2022·Granted May 9, 2023·0 cites·16 claims
- 0354US2024242143A1Computerized-method and computerized-system for identifying high impacted schedules, in a contact centerNICE LTD·Filed 2023·Application pending·0 cites
- 0453US2025094910A1System and method to determine agent proficiency for a skillNICE LTD·Filed 2023·Application pending·0 cites
- 0552US12267461B2Method for dynamically prioritizing inbound interactions in a digital multi-channel contact centerNICE LTD·Filed 2023·Granted Apr 1, 2025·0 cites·16 claims
- 0652US2023316177A1Method for prioritizing agents for working from office via a wfm application in a hybrid contact center work environmentNICE LTD·Filed 2023·Application pending·0 cites
- 0751US12190163B2Systems and methods for data synchronization in a multi-tenant synchronization systemINCONTACT INC·Filed 2022·Granted Jan 7, 2025·0 cites·12 claims
- 0848US12333553B2Systems and methods to triage contact center issues using an incident grievance scoreNICE LTD·Filed 2021·Granted Jun 17, 2025·0 cites·18 claims
- 0946US11829326B2System and method to conduct staggered maintenance activity based on customer prioritization in a cloud based SaaS platform contact centerINCONTACT INC·Filed 2021·Granted Nov 28, 2023·0 cites·21 claims
- 1046US2023222425A1System and method for prioritizing agents for working from office in a hybrid contact center work environmentNICE LTD·Filed 2022·Application pending·0 cites
- 1146US2023222408A1System and method for prioritizing agents for working from office in a hybrid contact center work environmentINCONTACT INC·Filed 2022·Application pending·0 cites
- 1239US2024046171A1System and method for authorizing time-off for a skill to increase agents digital availability in a contact centerNICE LTD·Filed 2022·Application pending·0 cites
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