Inventor · disambiguated record
Michael C. Hollatz
Also filed as: HOLLATZ MICHAEL · HOLLATZ MICHAEL C · HOLLATZ MICHAEL CHARLES
19 granted patents·1,051 citations·filing 1994–2021
95Inventor score
Files withROCKWELL ELECTRONIC COMMERCE5ROCKWELL INTERNATIONAL CORP3BLACKBERRY LTD2ROCKWELL SEMICONDUCTOR SYS INC2APSECT SOFTWARE INC1
Top patents by PatentIndex Score
19 records- 0196US6222919B1Method and system for routing incoming telephone calls to available agents based on agent skillsROCKWELL INTERNATIONAL CORP·Filed 1994·Granted Apr 24, 2001·369 cites·19 claims
- 0293US9467283B2Securing method for lawful interceptionRESEARCH IN MOTION LTD·Filed 2013·Granted Oct 11, 2016·10 cites·18 claims
- 0391US6044145ATelecommutable platformROCKWELL SEMICONDUCTOR SYS INC·Filed 1998·Granted Mar 28, 2000·207 cites·36 claims
- 0489US10320850B2Securing method for lawful interceptionBLACKBERRY LTD·Filed 2016·Granted Jun 11, 2019·4 cites·12 claims
- 0589US6333980B1Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agentsROCKWELL INTERNATIONAL CORP·Filed 1994·Granted Dec 25, 2001·190 cites·22 claims
- 0689US6061347AACD with packet data based agent interconnectROCKWELL SEMICONDUCTOR SYS INC·Filed 1998·Granted May 9, 2000·110 cites·4 claims
- 0784US7386467B2Apparatus and method of maintaining and improving agent performanceROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Jun 10, 2008·40 cites·37 claims
- 0883US6625259B1Packet telephony gateway for hearing impaired relay servicesROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Sep 23, 2003·39 cites·34 claims
- 0982US11032324B2Securing method for lawful interceptionBLACKBERRY LTD·Filed 2019·Granted Jun 8, 2021·2 cites·20 claims
- 1075US6678266B1ACD with packet data based agent interconnectROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Jan 13, 2004·17 cites·44 claims
- 1170US11943262B2Securing method for lawful interceptionMALIKIE INNOVATIONS LTD·Filed 2021·Granted Mar 26, 2024·0 cites·20 claims
- 1262US8594614B2Handling emergency calls on an electronic deviceEITEL ROBERT T·Filed 2011·Granted Nov 26, 2013·2 cites·22 claims
- 1357US6968368B2Streaming announcements to agents of an ACDROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Nov 22, 2005·3 cites·30 claims
- 1455US6934277B1Internet web site with audio interconnect and automatic call distributorROCKWELL ELECTRONIC COMMERCE·Filed 1998·Granted Aug 23, 2005·37 cites·55 claims
- 1554US7466686B2Multi-protocol agent telephone systemDEZONNO ANTHONY J·Filed 2001·Granted Dec 16, 2008·1 cites·21 claims
- 1653US7995611B2Method and apparatus for dynamic VoIP phone protocol selectionAPSECT SOFTWARE INC·Filed 2004·Granted Aug 9, 2011·5 cites·23 claims
- 1749US7917623B2Method of allocating data communication sessions based upon user informationASPECT SOFTWARE INC·Filed 2002·Granted Mar 29, 2011·3 cites·36 claims
- 1849US7599350B2Packet prioritizing voice over packet network phone and systemHOLLATZ MICHAEL·Filed 2001·Granted Oct 6, 2009·3 cites·59 claims
- 1935US6026157ADevice for upgrading a reporting systemROCKWELL INTERNATIONAL CORP·Filed 1996·Granted Feb 15, 2000·9 cites·7 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →