Inventor · disambiguated record
Conor Mcgann
Also filed as: MCGANN CONOR · MCGANN CONOR P
17 granted patents·6 pending applications·311 citations·filing 2000–2020
94Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC16SOLARIAT INC3I2 TECHNOLOGIES US INC2GENESYS TELECOMM LAB INC1MCGANN CONOR1
Top patents by PatentIndex Score
23 records- 0197US9635181B1Optimized routing of interactions to contact center agents based on machine learningGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Apr 25, 2017·51 cites·16 claims
- 0296US9723151B2Optimized routing of interactions to contact center agents based on forecast agent availability and customer patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 1, 2017·39 cites·18 claims
- 0394US11245793B2System and method for managing a dialog between a contact center system and a user thereofGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Feb 8, 2022·4 cites·20 claims
- 0494US8521818B2Methods and apparatus for recognizing and acting upon user intentions expressed in on-line conversations and similar environmentsMCGANN CONOR·Filed 2012·Granted Aug 27, 2013·66 cites·23 claims
- 0592US11134152B2System and method for managing a dialog between a contact center system and a user thereofGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Sep 28, 2021·3 cites·28 claims
- 0691US6947982B1Distributed session servicesI2 TECHNOLOGIES US INC·Filed 2000·Granted Sep 20, 2005·92 cites·20 claims
- 0789US11134153B2System and method for managing a dialog between a contact center system and a user thereofGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Sep 28, 2021·2 cites·10 claims
- 0887US9716792B2System and method for generating a network of contact center agents and customers for optimized routing of interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jul 25, 2017·9 cites·24 claims
- 0986US9866695B1System and method for predictive routing based on a customer journey patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 9, 2018·9 cites·21 claims
- 1085US10373171B2System and method for making engagement offers based on observed navigation pathGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 6, 2019·6 cites·17 claims
- 1181US10630838B2System and method for dynamic dialog control for contact center systemsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Apr 21, 2020·5 cites·17 claims
- 1281US10127321B2Proactive knowledge offering system and methodGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 13, 2018·5 cites·17 claims
- 1372US11468897B2Systems and methods related to automated transcription of voice communicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Oct 11, 2022·1 cites·24 claims
- 1472US11172063B2System and method for extracting domain model for dynamic dialog controlGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Nov 9, 2021·2 cites·9 claims
- 1570US6920476B2Messaging system for computersI2 TECHNOLOGIES US INC·Filed 2001·Granted Jul 19, 2005·17 cites·21 claims
- 1665US2016189558A1Learning Based on Simulations of Interactions of a Customer Contact CenterGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 1762US11019205B2System and method for dynamic dialog control for contact center systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted May 25, 2021·0 cites·16 claims
- 1855US2014108143A1Social content distribution networkSOLARIAT INC·Filed 2013·Application pending·0 cites
- 1954US2014025496A1Social content distribution networkSOLARIAT INC·Filed 2013·Application pending·0 cites
- 2051US2013325992A1Methods and apparatus for determining outcomes of on-line conversations and similar discourses through analysis of expressions of sentiment during the conversationsSOLARIAT INC·Filed 2013·Application pending·0 cites
- 2146US10419614B2System and method for predictive routing based on a customer journey patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Sep 17, 2019·0 cites·19 claims
- 2246US2020202272A1Method and system for estimating expected improvement in a target metric for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Application pending·0 cites
- 2335US2017111503A1Optimized routing of interactions to contact center agents based on agent preferencesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →