Inventor · disambiguated record
Srinivas Bala
Also filed as: BALA SRINIVAS
8 granted patents·2 pending applications·948 citations·filing 1996–2004
91Inventor score
Files withAT & T CORP8
Top patents by PatentIndex Score
10 records- 0196US6798876B1Method and apparatus for intelligent routing of incoming calls to representatives in a call centerAT & T CORP·Filed 1999·Granted Sep 28, 2004·455 cites·20 claims
- 0296US6650747B1Control of merchant application by system monitor in virtual contact centerAT & T CORP·Filed 2000·Granted Nov 18, 2003·160 cites·22 claims
- 0390US6804345B1Virtual contact center with flexible staffing controlAT & T CORP·Filed 2000·Granted Oct 12, 2004·55 cites·28 claims
- 0489US6381317B1Subscriber-initiated automated third party billing featureAT & T CORP·Filed 2001·Granted Apr 30, 2002·49 cites·14 claims
- 0588US6226366B1Subscriber-initiated automated third party billing featureAT & T CORP·Filed 2000·Granted May 1, 2001·46 cites·16 claims
- 0684US6654459B1Enhanced agent authentication in virtual contact centerAT & T CORP·Filed 2000·Granted Nov 25, 2003·39 cites·22 claims
- 0783US6542475B1Method and system for providing enhanced call service features at remote locationsAT & T CORP·Filed 1999·Granted Apr 1, 2003·139 cites·25 claims
- 0852US2005008140A1Virtual contact center with flexible staffing controlFiled 2004·Application pending·0 cites
- 0933US5937354AIn-building and out-of-building personal reach communications systemAT & T CORP·Filed 1996·Granted Aug 10, 1999·5 cites·13 claims
- 1021US2002068580A1Method and wireless communication system for polling to obtain information for subscribersFiled 1998·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →