Inventor · disambiguated record
Joaquin Omar Alvarado
Also filed as: ALVARADO JOAQUIN · ALVARADO JOAQUIN OMAR
6 granted patents·2 pending applications·59 citations·filing 2002–2023
77Inventor score
Top patents by PatentIndex Score
8 records- 0186US11843717B2Highly scalable contact center with automated transition from voice interactionAVAYA MAN LP·Filed 2020·Granted Dec 12, 2023·3 cites·20 claims
- 0285US6947543B2Computer-telephony integration that uses features of an automatic call distribution systemAVAYA TECHNOLOGY CORP·Filed 2002·Granted Sep 20, 2005·51 cites·35 claims
- 0360US8094802B2Multiple queuing and servicing of a contactALVARADO JOAQUIN OMAR·Filed 2007·Granted Jan 10, 2012·2 cites·31 claims
- 0456US6748073B2Uninterrupted automatic call distribution during failure and recovery of computer-telephony integrationAVAYA TECHNOLOGY CORP·Filed 2002·Granted Jun 8, 2004·3 cites·22 claims
- 0553US11706343B2Unified communications incorporation in a contact centerAVAYA MAN LP·Filed 2021·Granted Jul 18, 2023·0 cites·20 claims
- 0647US10200418B2Call context conveyanceAVAYA INC·Filed 2014·Granted Feb 5, 2019·0 cites·20 claims
- 0744US2024244139A1Binding multiple agent-matching algorithms and the dynamic selection thereofAVAYA MAN LP·Filed 2023·Application pending·0 cites
- 0830US2011169927A1Content Presentation in a Three Dimensional EnvironmentCOCO STUDIOS·Filed 2011·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →