Inventor · disambiguated record
Daniel Stoops
Also filed as: STOOPS DANIEL · STOOPS DANIEL S · STOOPS DANIEL STEWART
17 granted patents·14 pending applications·73 citations·filing 2002–2024
92Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC17STOOPS DANIEL S5GENESYS CLOUD SERVICES INC4ALCATEL LUCENT USA INC1GENESYS TELECOMM LAB INC1
Top patents by PatentIndex Score
31 records- 0194US10645225B1Systems and methods relating to chat interfacesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted May 5, 2020·21 cites·20 claims
- 0290US9961076B2System and method for identity authenticationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 1, 2018·12 cites·17 claims
- 0389US11063943B2System and method for re-authentication of asynchronous messagingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jul 13, 2021·8 cites·30 claims
- 0489US9723145B2System and method for analysis and correlation of scoring and customer satisfactionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 1, 2017·7 cites·22 claims
- 0585US10277478B2Connected machine initiated serviceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Apr 30, 2019·5 cites·16 claims
- 0684US10152727B2System and method for marketing attribution in an enterpriseGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Dec 11, 2018·3 cites·18 claims
- 0778US11461667B2System and method for controlled knowledge system managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Oct 4, 2022·3 cites·6 claims
- 0877US10313341B2System and method for identity authenticationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jun 4, 2019·3 cites·20 claims
- 0977US9491294B2System and method for marketing attribution in an enterpriseGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Nov 8, 2016·2 cites·20 claims
- 1075US9888122B2System and method for dynamic call diversionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Feb 6, 2018·2 cites·14 claims
- 1168US9979823B2Contact center system and method for advanced outbound communications to a contact groupGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted May 22, 2018·2 cites·23 claims
- 1265US10264126B2Contact center system and method for advanced outbound communications to a contact groupGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Apr 16, 2019·1 cites·24 claims
- 1364US2025285048A1Modeling agent work attributes for improved agent scheduling in a contact centerGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 1462US2025148386A1Automated incentivizer for contact center agents using variable points valuationGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 1562US2025148385A1Automated incentivizing tool for contact center agentsGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 1659US2016180381A1System and method for impression purchase based on skilled agentGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 1758US7515701B2Method and apparatus for screening calls from a telephony deviceALCATEL LUCENT USA INC·Filed 2003·Granted Apr 7, 2009·3 cites·25 claims
- 1857US9864952B2Controlled question and answer knowledge system management confirming customer does not want to terminate/cancel service/relationshipGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Jan 9, 2018·1 cites·18 claims
- 1954US10812347B2Connected machine initiated serviceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Oct 20, 2020·0 cites·12 claims
- 2054US10171672B2System and method for dynamic call diversionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jan 1, 2019·0 cites·14 claims
- 2149US2020294101A1System and method for predictive routing to personalized botsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Application pending·0 cites
- 2249US2022366427A1Systems and methods relating to artificial intelligence long-tail growth through gig customer service leverageGENESYS CLOUD SERVICES INC·Filed 2022·Application pending·0 cites
- 2346US2007264978A1Method of providing customized ring tone serviceSTOOPS DANIEL S·Filed 2006·Application pending·0 cites
- 2445US2007189488A1Method of providing improved Ringback Tone signalingSTOOPS DANIEL S·Filed 2006·Application pending·0 cites
- 2545US2003187657A1Voice control of streaming audioFiled 2002·Application pending·0 cites
- 2644US2007072648A1Method and apparatus for identifying a calling partySTOOPS DANIEL S·Filed 2005·Application pending·0 cites
- 2741US2007177580A1IP multimedia subsystem communications for a variety of devicesRAGONA ANDREW G·Filed 2006·Application pending·0 cites
- 2841US2007150569A1Chat rooms for televisionMILLS CINDY A·Filed 2005·Application pending·0 cites
- 2937US10673954B2Digital service interfaceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jun 2, 2020·0 cites·18 claims
- 3037US2011188492A1Responding to call control events using social network applicationsSTOOPS DANIEL S·Filed 2010·Application pending·0 cites
- 3131US2005229185A1Method and system for navigating applicationsSTOOPS DANIEL S·Filed 2004·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →