Inventor · disambiguated record
Roy Ho
Also filed as: HO ROY · HO ROY S · HO ROY S C · HO ROY SING
11 granted patents·1 pending application·210 citations·filing 1997–2015
89Inventor score
Top patents by PatentIndex Score
12 records- 0189US7254641B2Digital multimedia contact center with tier escalation and deescalation in response to changed criteriaINTERVOICE INC·Filed 2001·Granted Aug 7, 2007·84 cites·12 claims
- 0284US7739325B1Apparatus and method for extensible real-time workflowsASPECT SOFTWARE INC·Filed 2000·Granted Jun 15, 2010·46 cites·24 claims
- 0373US6842427B1Method and apparatus for optimizing transmission of signals over a packet switched data networkITXC IP HOLDINGS SARL·Filed 2000·Granted Jan 11, 2005·22 cites·16 claims
- 0472US8787541B1System and method for quality auto-blending in call routingTATA COMM AMERICA INC·Filed 2013·Granted Jul 22, 2014·3 cites·20 claims
- 0570US9077797B2System and method for quality auto-blending in call routingTATA COMM AMERICA INC·Filed 2014·Granted Jul 7, 2015·2 cites·17 claims
- 0662US6286129B1Method and apparatus for compiling transaction processing workflowsASPECT COMM·Filed 1997·Granted Sep 4, 2001·53 cites·22 claims
- 0751US9020126B1Capacity allocation of call-handling devices across call destinationsTATA COMM AMERICA INC·Filed 2013·Granted Apr 28, 2015·0 cites·20 claims
- 0848US9414133B2Capacity allocation of call-handling devices across call destinationsTATA COMMUNICATIONS (AMERICA) INC·Filed 2015·Granted Aug 9, 2016·0 cites·20 claims
- 0948US9369571B2System and method for quality auto-blending in call routingTATA COMM AMERICA INC·Filed 2015·Granted Jun 14, 2016·0 cites·20 claims
- 1046US9247320B2Capacity allocation of call-handling devices across call destinationsTATA COMM AMERICA INC·Filed 2015·Granted Jan 26, 2016·0 cites·20 claims
- 1146US8745576B2Digital multimedia contact centerBROUGHTON JUSTIN·Filed 2007·Granted Jun 3, 2014·0 cites·41 claims
- 1236US2002133537A1Server cluster and server-side cooperative caching method for use with sameWHIZZ TECHNOLOGY LTD·Filed 2001·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →