Inventor · disambiguated record
Victor Chung-Wai Chan
Also filed as: CHAN VICTOR · CHAN VICTOR C · CHAN VICTOR CHUNG-WAI
18 granted patents·4 pending applications·75 citations·filing 2008–2021
92Inventor score
Top patents by PatentIndex Score
22 records- 0186US9501764B2Method and system for communicating within a messaging architecture using a structured data objectORACLE INT CORP·Filed 2012·Granted Nov 22, 2016·9 cites·20 claims
- 0277US11151577B2Dynamically selecting contact center workflows based on workflow insightsORACLE INT CORP·Filed 2014·Granted Oct 19, 2021·3 cites·20 claims
- 0376US10445670B2Team-based approach to skills-based agent assignmentORACLE INT CORP·Filed 2013·Granted Oct 15, 2019·3 cites·20 claims
- 0474US11403571B2Team-based approach to skills-based agent assignmentORACLE INT CORP·Filed 2019·Granted Aug 2, 2022·1 cites·15 claims
- 0574US10623345B2Method and system for communicating within a messaging architecture using a structured data objectORACLE INT CORP·Filed 2016·Granted Apr 14, 2020·2 cites·20 claims
- 0674US9325645B2Method and system for communicating within a messaging architecture using dynamic form generationORACLE INT CORP·Filed 2012·Granted Apr 26, 2016·4 cites·30 claims
- 0773US9553990B2Recommended roster based on customer relationship management dataORACLE INT CORP·Filed 2015·Granted Jan 24, 2017·3 cites·20 claims
- 0872US9972024B2Customer insight hub for multi-channel customer engagement solutionsORACLE INT CORP·Filed 2014·Granted May 15, 2018·1 cites·20 claims
- 0972USD594823STriple tap electrical connectorGEHR IND INC·Filed 2008·Granted Jun 23, 2009·21 cites·1 claims
- 1071US9729718B2Dynamic agent workflow based on contact center loadORACLE INT CORP·Filed 2014·Granted Aug 8, 2017·3 cites·20 claims
- 1169USD591680SElectrical extension cord plug and receptacleGEHR IND INC·Filed 2008·Granted May 5, 2009·18 cites·1 claims
- 1268US9509642B2Messaging architecture configured to use an execution-enabled element to initiate an operation in an applicationORACLE INT CORP·Filed 2012·Granted Nov 29, 2016·5 cites·20 claims
- 1366US10929790B2Dynamic agent management for multiple queuesSERVICENOW INC·Filed 2018·Granted Feb 23, 2021·1 cites·20 claims
- 1453US9225834B2Contact center skills modeling using customer relationship management (CRM) incident categorization structureORACLE INT CORP·Filed 2013·Granted Dec 29, 2015·1 cites·19 claims
- 1552US11645591B2Dynamic agent management for multiple queuesSERVICENOW INC·Filed 2021·Granted May 9, 2023·0 cites·20 claims
- 1646US11290357B2Automated document summaries using highlightingSERVICENOW INC·Filed 2019·Granted Mar 29, 2022·0 cites·20 claims
- 1744US10348579B2Ubiquitous trouble management and E-service ecosystem for the internet of thingsORACLE INT CORP·Filed 2014·Granted Jul 9, 2019·0 cites·19 claims
- 1844US2016036977A1Dynamic selection of optimum customer engagement channelORACLE INT CORP·Filed 2014·Application pending·0 cites
- 1942US2020184094A1Efficient user authentication and correlation of user-related records in an information technology systemSERVICENOW INC·Filed 2019·Application pending·0 cites
- 2040US10521245B2Method and system for recursive plug-in application recipe generationORACLE INT CORP·Filed 2017·Granted Dec 31, 2019·0 cites·20 claims
- 2133US2010317222A1Electrical power extension cord having continuous electrical current and ground monitorTOM CARL E·Filed 2009·Application pending·0 cites
- 2233US2017024680A1Multi-dimensional approach to agent assignmentORACLE INT CORP·Filed 2015·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →