Inventor · disambiguated record
Jennifer M. Mauney
Also filed as: MAUNEY JENNIFER M · MAUNEY JENNIFER MITCHELL
8 granted patents·1 pending application·1,115 citations·filing 1998–2010
91Inventor score
Top patents by PatentIndex Score
9 records- 0197US6853966B2Method for categorizing, describing and modeling types of system usersSBC TECHN RES INC·Filed 2002·Granted Feb 8, 2005·198 cites·20 claims
- 0297US6389400B1System and methods for intelligent routing of customer requests using customer and agent modelsSBC TECHN RES INC·Filed 1999·Granted May 14, 2002·559 cites·18 claims
- 0396US6405159B2Method for categorizing, describing and modeling types of system usersSBC TECHN RES INC·Filed 1998·Granted Jun 11, 2002·264 cites·31 claims
- 0487US7086007B1Method for integrating user models to interface designSBC TECHN RES INC·Filed 2000·Granted Aug 1, 2006·39 cites·17 claims
- 0585US7224790B1Method to identify and categorize customer's goals and behaviors within a customer service center environmentSBC TECHN RES INC·Filed 2000·Granted May 29, 2007·43 cites·15 claims
- 0682US7526731B2Method for integrating user models to interface designAT & T LABS INC·Filed 2006·Granted Apr 28, 2009·7 cites·20 claims
- 0779US8103961B2Method for integrating user models to interface designBUSHEY ROBERT R·Filed 2010·Granted Jan 24, 2012·2 cites·20 claims
- 0876US7836405B2Method for integrating user models to interface designAT & T LABS INC·Filed 2009·Granted Nov 16, 2010·3 cites·19 claims
- 0948US2005015744A1Method for categorizing, describing and modeling types of system usersSBC TECHN RES INC·Filed 2004·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →