Inventor · disambiguated record
Valentine C. Matula
Also filed as: MATULA VALENTINE · MATULA VALENTINE C
130 granted patents·62 pending applications·1,269 citations·filing 1991–2025
99Inventor score
Top patents by PatentIndex Score
192 records- 0196US10032137B2Communication systems for multi-source robot controlAVAYA INC·Filed 2016·Granted Jul 24, 2018·13 cites·20 claims
- 0296US5875236ACall handling method for credit and fraud managementAT & T CORP·Filed 1995·Granted Feb 23, 1999·336 cites·31 claims
- 0395US8244531B2Method of retaining a media stream without its private audio contentERHART GEORGE WILLIAM·Filed 2008·Granted Aug 14, 2012·22 cites·20 claims
- 0495US7689426B2Method and apparatus for distributed interactive voice processingAVAYA INC·Filed 2007·Granted Mar 30, 2010·36 cites·12 claims
- 0592US11303848B2Enhance privacy of participant in video conferencingAVAYA MAN LP·Filed 2020·Granted Apr 12, 2022·3 cites·20 claims
- 0692US10350757B2Service robot assessment and operationAVAYA INC·Filed 2016·Granted Jul 16, 2019·7 cites·20 claims
- 0792US10124491B2Operational parametersAVAYA INC·Filed 2016·Granted Nov 13, 2018·13 cites·20 claims
- 0892US10040201B2Service robot communication systems and system self-configurationAVAYA INC·Filed 2016·Granted Aug 7, 2018·7 cites·20 claims
- 0992US9646604B2System and method for dynamic ASR based on social mediaERHART GEORGE W·Filed 2012·Granted May 9, 2017·18 cites·15 claims
- 1092US8300632B2System and method for distributed call monitoring/recording using the session initiation protocol (SIP)DAVIS SHELDON·Filed 2008·Granted Oct 30, 2012·42 cites·37 claims
- 1191US11381682B2Tunable chatbotsAVAYA MAN LP·Filed 2020·Granted Jul 5, 2022·4 cites·20 claims
- 1291US9432325B2Automatic negative question handlingAVAYA INC·Filed 2013·Granted Aug 30, 2016·11 cites·20 claims
- 1391US9418350B2Contact center delivery in-building homing serviceAVAYA INC·Filed 2014·Granted Aug 16, 2016·9 cites·10 claims
- 1491US8306204B2Variable noise control thresholdERHART GEORGE·Filed 2010·Granted Nov 6, 2012·16 cites·20 claims
- 1591US7778397B2Dynamic video generation in interactive voice response systemsAVAYA INC·Filed 2005·Granted Aug 17, 2010·19 cites·17 claims
- 1690US11494566B2Systems and methods for adaptive emotion based automated emails and/or chat repliesAVAYA MAN LP·Filed 2020·Granted Nov 8, 2022·4 cites·20 claims
- 1790US8478826B2Conditioning responses to emotions of text communicationsERHART GEORGE·Filed 2010·Granted Jul 2, 2013·12 cites·22 claims
- 1890US7711095B2Coordination of content streams in interactive voice response systemsAVAYA INC·Filed 2005·Granted May 4, 2010·20 cites·17 claims
- 1990US5164983ATelemarketing complex performance management systemAMERICAN TELEPHONE & TELEGRAPH·Filed 1991·Granted Nov 17, 1992·247 cites·22 claims
- 2089US10757251B1Real time sign language conversion for communication in a contact centerAVAYA INC·Filed 2019·Granted Aug 25, 2020·7 cites·20 claims
- 2189US10134391B2System and method for dynamic ASR based on social mediaAVAYA INC·Filed 2017·Granted Nov 20, 2018·4 cites·20 claims
- 2288US11720835B2Context based channel switchoverAVAYA MAN LP·Filed 2021·Granted Aug 8, 2023·2 cites·20 claims
- 2388US9894201B1Ongoing text analysis to self-regulate network node allocations and contact center adjustmentsAVAYA INC·Filed 2016·Granted Feb 13, 2018·8 cites·20 claims
- 2488US9456075B2Codec sequence detectionAVAYA INC·Filed 2014·Granted Sep 27, 2016·10 cites·20 claims
- 2588US8331550B2Social media language identification and routingERHART GEORGE·Filed 2010·Granted Dec 11, 2012·6 cites·36 claims
- 2687US11093590B2Selection of robot operation mode from determined compliance with a security criteriaAVAYA INC·Filed 2016·Granted Aug 17, 2021·6 cites·20 claims
- 2787US9232064B1Contact center agent training trajectoryAVAYA INC·Filed 2014·Granted Jan 5, 2016·7 cites·20 claims
- 2887US8494148B2Dynamic IVR dialog based on analytics dataERHART GEORGE WILLIAM·Filed 2009·Granted Jul 23, 2013·13 cites·5 claims
- 2987US6847714B2Accent-based matching of a communicant with a call-center agentAVAYA TECHNOLOGY CORP·Filed 2002·Granted Jan 25, 2005·55 cites·20 claims
- 3086US12052390B2Selective aggregation of enqueued nodes into a subnetwork for simultaneous communicationAVAYA MAN LP·Filed 2021·Granted Jul 30, 2024·2 cites·20 claims
- 3186US11652921B2Contact center of celebritiesAVAYA MAN LP·Filed 2020·Granted May 16, 2023·2 cites·20 claims
- 3286US9438732B2Cross-lingual seeding of sentimentAVAYA INC·Filed 2013·Granted Sep 6, 2016·6 cites·20 claims
- 3386US7610055B2Synchronizing information across telecommunications terminals for multiple usersAVAYA INC·Filed 2005·Granted Oct 27, 2009·16 cites·23 claims
- 3485US11316979B2Detecting vocabulary skill level and correcting misalignment in remote interactionsAVAYA MAN LP·Filed 2020·Granted Apr 26, 2022·2 cites·20 claims
- 3585US9975243B2Movement and interaction verificationAVAYA INC·Filed 2016·Granted May 22, 2018·4 cites·20 claims
- 3685US7142661B2Method and apparatus for interactive voice processing with visual monitoring channelAVAYA TECHNOLOGY CORP·Filed 2004·Granted Nov 28, 2006·36 cites·23 claims
- 3784US10319376B2Geo-spatial event processingAVAYA INC·Filed 2015·Granted Jun 11, 2019·4 cites·20 claims
- 3884US9247061B2Answer based agent routing and display methodAVAYA INC·Filed 2013·Granted Jan 26, 2016·7 cites·20 claims
- 3983US10621539B2Contact center delivery in-building homing serviceAVAYA INC·Filed 2018·Granted Apr 14, 2020·2 cites·20 claims
- 4082US11700329B2Managed channel for agent-to-agent consultationAVAYA INC·Filed 2019·Granted Jul 11, 2023·7 cites·20 claims
- 4182US10621218B2Systems and methods for compiling and dynamically updating a collection of frequently asked questionsAVAYA INC·Filed 2015·Granted Apr 14, 2020·3 cites·15 claims
- 4282US10410007B2Selection of robot operation mode from determined compliance with a security criteriaAVAYA INC·Filed 2016·Granted Sep 10, 2019·3 cites·20 claims
- 4382US9258421B2Speech analytics: conversation timing and adjustmentAVAYA INC·Filed 2014·Granted Feb 9, 2016·5 cites·20 claims
- 4482US9020135B2Dialog compatabilityAVAYA INC·Filed 2013·Granted Apr 28, 2015·4 cites·20 claims
- 4582US8964962B1Dialog reorderAVAYA INC·Filed 2013·Granted Feb 24, 2015·6 cites·20 claims
- 4682US7847813B2Dynamic multimedia content stream delivery based on quality of serviceAVAYA INC·Filed 2006·Granted Dec 7, 2010·8 cites·10 claims
- 4782US7471786B2Interactive voice response system with partial human monitoringAVAYA INC·Filed 2005·Granted Dec 30, 2008·9 cites·14 claims
- 4881US10210472B2Contact center delivery in-building homing serviceAVAYA INC·Filed 2016·Granted Feb 19, 2019·2 cites·21 claims
- 4981US9152681B2Social media identity discovery and mapping for banking and governmentAVAYA INC·Filed 2013·Granted Oct 6, 2015·5 cites·20 claims
- 5081US8789136B2Securing a device based on atypical user behaviorERHART GEORGE·Filed 2008·Granted Jul 22, 2014·9 cites·29 claims
Showing the top 50 of 192 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →