Inventor · disambiguated record
Stefaan Valere Albert Coussement
Also filed as: COUSSEMENT STEFAAN · COUSSEMENT STEFAAN VALERE ALBE · COUSSEMENT STEFAAN VALERE ALBERT
11 granted patents·1 pending application·49 citations·filing 1999–2017
88Inventor score
Files withGENESYS TELECOMM LAB INC4CIT ALCATEL3GENESYS TELECOMMUNICATIONS LABORATORIES INC3COUSSEMENT STEFAAN VALERE ALBERT1
Top patents by PatentIndex Score
12 records- 0180US7801111B2Capability-based routingGENESYS TELECOMM LAB INC·Filed 2001·Granted Sep 21, 2010·19 cites·39 claims
- 0279US8031860B2Distributed hardware/software system for managing agent status in a communication centerGENESYS TELECOMM LAB INC·Filed 2001·Granted Oct 4, 2011·17 cites·45 claims
- 0376US8437463B2Distributed hardware/software system for managing agent status in a communication centerCOUSSEMENT STEFAAN VALERE ALBERT·Filed 2011·Granted May 7, 2013·4 cites·10 claims
- 0468US9413892B2Distributed hardware/software system for managing agent status in a communication centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 9, 2016·1 cites·21 claims
- 0561US9118624B2Distributed hardware/software system for managing agent status in a communication centerGENESYS TELECOMM LAB INC·Filed 2014·Granted Aug 25, 2015·0 cites·18 claims
- 0661US7110521B2Interface means between a network switch and a CTI server means and apparatus for providing a service to a customer including such an interface meansCIT ALCATEL·Filed 2004·Granted Sep 19, 2006·6 cites·1 claims
- 0760US7218725B2Interface means between a network switch and a CTI server means and apparatus for providing a service to a customer including such an interface meansCIT ALCATEL·Filed 2006·Granted May 15, 2007·1 cites·25 claims
- 0858US8837709B2Distributed hardware/software system for managing agent status in a communication centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Sep 16, 2014·0 cites·18 claims
- 0957US10057363B2Distributed hardware/software system for managing agent status in a communication centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Aug 21, 2018·0 cites·18 claims
- 1039US2002055967A1System for reporting client status information to communications-center agentsFiled 2001·Application pending·0 cites
- 1135US10986232B2Systems and methods for sizing modular routing applicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Apr 20, 2021·0 cites·4 claims
- 1223US6842514B2Interface means between a network switch and a CTI server means and apparatus for providing a service to a customer including such an interface meansCIT ALCATEL·Filed 1999·Granted Jan 11, 2005·1 cites·28 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →