Inventor · disambiguated record
James Gordon Nies
Also filed as: NIES JAMES · NIES JAMES G · NIES JAMES GORDON
16 granted patents·9 pending applications·301 citations·filing 1980–2022
94Inventor score
Top patents by PatentIndex Score
25 records- 0193US8108237B2Systems for integrating contact center monitoring, training and schedulingBOURNE JOHN·Filed 2006·Granted Jan 31, 2012·77 cites·2 claims
- 0292US8160233B2System and method for detecting and displaying business transactionsKEREN SHIMON·Filed 2006·Granted Apr 17, 2012·35 cites·20 claims
- 0392US7949552B2Systems and methods for context drilling in workforce optimizationVERINT AMERICAS INC·Filed 2006·Granted May 24, 2011·51 cites·25 claims
- 0490US8396732B1System and method for integrated workforce and analyticsNIES JAMES GORDON·Filed 2007·Granted Mar 12, 2013·46 cites·18 claims
- 0587US8117064B2Systems and methods for workforce optimization and analyticsBOURNE JOHN·Filed 2006·Granted Feb 14, 2012·25 cites·3 claims
- 0686US7660406B2Systems and methods for integrating outsourcersVERINT AMERICAS INC·Filed 2006·Granted Feb 9, 2010·18 cites·20 claims
- 0785US8112298B2Systems and methods for workforce optimizationBOURNE JOHN·Filed 2006·Granted Feb 7, 2012·13 cites·14 claims
- 0884US10740712B2Use of analytics methods for personalized guidanceVERINT AMERICAS INC·Filed 2013·Granted Aug 11, 2020·6 cites·18 claims
- 0981US7660407B2Systems and methods for scheduling contact center agentsVERINT AMERICAS INC·Filed 2007·Granted Feb 9, 2010·8 cites·20 claims
- 1079US8670552B2System and method for integrated display of multiple types of call agent dataKEREN SHIMON·Filed 2006·Granted Mar 11, 2014·12 cites·7 claims
- 1175US8971517B2System and method for processing agent interactionsKEREN SHIMON·Filed 2010·Granted Mar 3, 2015·4 cites·20 claims
- 1272US8515051B2Determining and displaying application usage data in a contact center environmentNIES JAMES GORDON·Filed 2011·Granted Aug 20, 2013·1 cites·20 claims
- 1360US2008181389A1Systems and methods for workforce optimization and integrationBOURNE JOHN·Filed 2008·Application pending·0 cites
- 1457US11687866B2Use of analytics methods for personalized guidanceVERINT AMERICAS INC·Filed 2020·Granted Jun 27, 2023·0 cites·10 claims
- 1557US2014143018A1Predictive Modeling from Customer Interaction AnalysisVERINT AMERICAS INC·Filed 2013·Application pending·0 cites
- 1656US2007198284A1Systems and methods for facilitating contact center coachingKORENBLIT SHMUEL·Filed 2006·Application pending·0 cites
- 1756US2007195945A1Systems and methods for facilitating contact center coachingKORENBLIT SHMUEL·Filed 2006·Application pending·0 cites
- 1852US2022277228A1Systems and methods of utilizing machine learning components across multiple platformsVERINT AMERICAS INC·Filed 2022·Application pending·0 cites
- 1950US11568420B2Analysis of customer feedback surveysVERINT AMERICAS INC·Filed 2013·Granted Jan 31, 2023·0 cites·16 claims
- 2050US2008004945A1Automated scoring of interactionsWATSON JOE·Filed 2006·Application pending·0 cites
- 2146US2007282807A1Systems and methods for contact center analysisRINGELMAN JOHN·Filed 2006·Application pending·0 cites
- 2245US8705723B2Systems and methods for scheduling contact center agentsFAMA JASON·Filed 2010·Granted Apr 22, 2014·0 cites·15 claims
- 2345US2007206767A1System and method for integrated display of recorded interactions and call agent dataWITNESS SYSTEMS INC·Filed 2006·Application pending·0 cites
- 2443US2007198330A1Integrated contact center systems for facilitating contact center coachingKORENBLIT SHMUEL·Filed 2006·Application pending·0 cites
- 2530US4319541ANavigational aidSULLIVAN GEORGE·Filed 1980·Granted Mar 16, 1982·5 cites·1 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →