Inventor · disambiguated record
Ashley Unitt
Also filed as: UNITT ASHLEY
19 granted patents·13 pending applications·95 citations·filing 2007–2024
93Inventor score
Top patents by PatentIndex Score
32 records- 0196US9553982B2System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2015·Granted Jan 24, 2017·23 cites·1 claims
- 0293US10162844B1System and methods for using conversational similarity for dimension reduction in deep analyticsNEWVOICEMEDIA LTD·Filed 2017·Granted Dec 25, 2018·16 cites·10 claims
- 0390US10931724B2System and method for integrated virtual assistant-enhanced customer serviceNEWVOICEMEDIA LTD·Filed 2018·Granted Feb 23, 2021·7 cites·5 claims
- 0490US10229275B2System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2017·Granted Mar 12, 2019·6 cites·2 claims
- 0585US8139753B2Method and apparatus for handling a telephone callPICKERING RICHARD·Filed 2007·Granted Mar 20, 2012·17 cites·13 claims
- 0684US10565244B2System and method for text categorization and sentiment analysisNEWVOICEMEDIA LTD·Filed 2019·Granted Feb 18, 2020·5 cites·2 claims
- 0780US11636216B2System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2021·Granted Apr 25, 2023·1 cites·8 claims
- 0880US9842216B2System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2017·Granted Dec 12, 2017·2 cites·2 claims
- 0978US9972014B2System and method for intelligent sales engagementNEWVOICEMEDIA LTD·Filed 2016·Granted May 15, 2018·6 cites·14 claims
- 1078US8600756B2Handling a telephone call by voice analytics in a computer-telephony integration systemPICKERING RICHARD·Filed 2009·Granted Dec 3, 2013·10 cites·17 claims
- 1172US10586175B2System and method for an optimized, self-learning and self-organizing contact centerNEWVOICEMEDIA LTD·Filed 2017·Granted Mar 10, 2020·2 cites·2 claims
- 1272US2024177705A1Optimal human-machine conversations using emotion-enhanced natural speech using artificial neural networks and reinforcement learningVONAGE BUSINESS LTD·Filed 2024·Application pending·0 cites
- 1365US11922923B2Optimal human-machine conversations using emotion-enhanced natural speech using hierarchical neural networks and reinforcement learningNEWVOICEMEDIA LTD·Filed 2020·Granted Mar 5, 2024·0 cites·2 claims
- 1462US2019278921A1System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2019·Application pending·0 cites
- 1561US11178285B2System and method for an optimized, self-learning and self-organizing contact centerNEWVOICEMEDIA LTD·Filed 2020·Granted Nov 16, 2021·0 cites·8 claims
- 1659US2019213335A1System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2019·Application pending·0 cites
- 1757US2021176286A1System and method for integrated virtual assistant-enhanced customer serviceNEWVOICEMEDIA LTD·Filed 2021·Application pending·0 cites
- 1855US11734329B2System and method for text categorization and sentiment analysisNEWVOICEMEDIA LTD·Filed 2020·Granted Aug 22, 2023·0 cites·8 claims
- 1955US11501232B2System and method for intelligent sales engagementNEWVOICEMEDIA LTD·Filed 2020·Granted Nov 15, 2022·0 cites·2 claims
- 2055US8494150B2Computer-telephony integration in a service provider environmentPICKERING RICHARD·Filed 2009·Granted Jul 23, 2013·0 cites·20 claims
- 2152US2018082679A1Optimal human-machine conversations using emotion-enhanced natural speech using hierarchical neural networks and reinforcement learningNEWVOICEMEDIA LTD·Filed 2017·Application pending·0 cites
- 2251US2015339327A1Conversation analyticsNEWVOICEMEDIA LTD·Filed 2014·Application pending·0 cites
- 2349US2016350663A1System and method for an optimized, self-learning and self-organizing contact centerNEWVOICEMEDIA LTD·Filed 2016·Application pending·0 cites
- 2446US8774390B2Method and apparatus for handling a telephone callPICKERING RICHARD·Filed 2012·Granted Jul 8, 2014·0 cites·4 claims
- 2545US8634538B2Method and apparatus for handling a telephone callNEWVOICEMEDIA LTD·Filed 2013·Granted Jan 21, 2014·0 cites·9 claims
- 2645US2016026690A1Conversation analyticsNEWVOICEMEDIA LTD·Filed 2015·Application pending·0 cites
- 2744US9679034B2Method and apparatus for operating a computer-telephony systemPICKERING RICHARD·Filed 2007·Granted Jun 13, 2017·0 cites·16 claims
- 2844US2017255888A1System and method for intelligent sales engagementNEWVOICEMEDIA LTD·Filed 2016·Application pending·0 cites
- 2943US2015012974A1System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2014·Application pending·0 cites
- 3042US2018121766A1Enhanced human/machine workforce management using reinforcement learningNEWVOICEMEDIA LTD·Filed 2018·Application pending·0 cites
- 3142US2017277763A1Method and apparatus for operating a computer-telephony systemNEWVOICEMEDIA LTD·Filed 2017·Application pending·0 cites
- 3236US2018011929A1Concept-based search and categorizationNEWVOICEMEDIA LTD·Filed 2016·Application pending·0 cites
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