Assignee
NEWVOICEMEDIA LTD
GB·20 granted patents·16 pending applications·96 citations·filing 2013–2021
Top patents by PatentIndex Score
36 records- 0196US9553982B2System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2015·Granted Jan 24, 2017·23 cites·1 claims
- 0294US9654633B2Distributed constraint-based optimized routing of interactionsNEWVOICEMEDIA LTD·Filed 2016·Granted May 16, 2017·13 cites·4 claims
- 0393US10162844B1System and methods for using conversational similarity for dimension reduction in deep analyticsNEWVOICEMEDIA LTD·Filed 2017·Granted Dec 25, 2018·16 cites·10 claims
- 0490US10931724B2System and method for integrated virtual assistant-enhanced customer serviceNEWVOICEMEDIA LTD·Filed 2018·Granted Feb 23, 2021·7 cites·5 claims
- 0590US10229275B2System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2017·Granted Mar 12, 2019·6 cites·2 claims
- 0686US10311454B2Customer interaction and experience system using emotional-semantic computingNEWVOICEMEDIA LTD·Filed 2018·Granted Jun 4, 2019·6 cites·10 claims
- 0784US10565244B2System and method for text categorization and sentiment analysisNEWVOICEMEDIA LTD·Filed 2019·Granted Feb 18, 2020·5 cites·2 claims
- 0882US10182154B2Method and apparatus for using a search engine advantageously within a contact center systemNEWVOICEMEDIA LTD·Filed 2017·Granted Jan 15, 2019·4 cites·6 claims
- 0980US11636216B2System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2021·Granted Apr 25, 2023·1 cites·8 claims
- 1080US9842216B2System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2017·Granted Dec 12, 2017·2 cites·2 claims
- 1178US9972014B2System and method for intelligent sales engagementNEWVOICEMEDIA LTD·Filed 2016·Granted May 15, 2018·6 cites·14 claims
- 1275US9609135B2Day-level SLA-based routingNEWVOICEMEDIA LTD·Filed 2016·Granted Mar 28, 2017·3 cites·4 claims
- 1372US10586175B2System and method for an optimized, self-learning and self-organizing contact centerNEWVOICEMEDIA LTD·Filed 2017·Granted Mar 10, 2020·2 cites·2 claims
- 1465US11922923B2Optimal human-machine conversations using emotion-enhanced natural speech using hierarchical neural networks and reinforcement learningNEWVOICEMEDIA LTD·Filed 2020·Granted Mar 5, 2024·0 cites·2 claims
- 1564US9565311B2Method and apparatus for using a search engine advantageously within a contact center systemNEWVOICEMEDIA LTD·Filed 2015·Granted Feb 7, 2017·1 cites·16 claims
- 1662US2019278921A1System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2019·Application pending·0 cites
- 1761US11178285B2System and method for an optimized, self-learning and self-organizing contact centerNEWVOICEMEDIA LTD·Filed 2020·Granted Nov 16, 2021·0 cites·8 claims
- 1859US2019213335A1System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2019·Application pending·0 cites
- 1957US10021249B2Day-level SLA-based routingNEWVOICEMEDIA LTD·Filed 2017·Granted Jul 10, 2018·1 cites·4 claims
- 2057US2021176286A1System and method for integrated virtual assistant-enhanced customer serviceNEWVOICEMEDIA LTD·Filed 2021·Application pending·0 cites
- 2155US11734329B2System and method for text categorization and sentiment analysisNEWVOICEMEDIA LTD·Filed 2020·Granted Aug 22, 2023·0 cites·8 claims
- 2255US11501232B2System and method for intelligent sales engagementNEWVOICEMEDIA LTD·Filed 2020·Granted Nov 15, 2022·0 cites·2 claims
- 2352US2018082679A1Optimal human-machine conversations using emotion-enhanced natural speech using hierarchical neural networks and reinforcement learningNEWVOICEMEDIA LTD·Filed 2017·Application pending·0 cites
- 2452US2019260877A1Centralized crm and call routing service for multiple enterprisesNEWVOICEMEDIA LTD·Filed 2019·Application pending·0 cites
- 2551US2015339327A1Conversation analyticsNEWVOICEMEDIA LTD·Filed 2014·Application pending·0 cites
- 2649US2016350663A1System and method for an optimized, self-learning and self-organizing contact centerNEWVOICEMEDIA LTD·Filed 2016·Application pending·0 cites
- 2748US2016239762A1System and method for an optimized, self-learning and self-organizing contact centerNEWVOICEMEDIA LTD·Filed 2016·Application pending·0 cites
- 2845US8634538B2Method and apparatus for handling a telephone callNEWVOICEMEDIA LTD·Filed 2013·Granted Jan 21, 2014·0 cites·9 claims
- 2945US2016026690A1Conversation analyticsNEWVOICEMEDIA LTD·Filed 2015·Application pending·0 cites
- 3044US2017255888A1System and method for intelligent sales engagementNEWVOICEMEDIA LTD·Filed 2016·Application pending·0 cites
- 3143US2015012974A1System and methods for tamper proof interaction recording and timestampingNEWVOICEMEDIA LTD·Filed 2014·Application pending·0 cites
- 3242US2018121766A1Enhanced human/machine workforce management using reinforcement learningNEWVOICEMEDIA LTD·Filed 2018·Application pending·0 cites
- 3342US2017277763A1Method and apparatus for operating a computer-telephony systemNEWVOICEMEDIA LTD·Filed 2017·Application pending·0 cites
- 3438US2018082213A1System and method for optimizing communication operations using reinforcement learningNEWVOICEMEDIA LTD·Filed 2017·Application pending·0 cites
- 3538US2018082210A1System and method for optimizing communications using reinforcement learningNEWVOICEMEDIA LTD·Filed 2016·Application pending·0 cites
- 3636US2018011929A1Concept-based search and categorizationNEWVOICEMEDIA LTD·Filed 2016·Application pending·0 cites
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Counts cover granted patents and pending applications in the PatentIndex corpus. How scoring works →