Inventor · disambiguated record
Prashant Desai
Also filed as: DESAI PRASHANT · DESAI PRASHANT B
35 granted patents·7 pending applications·181 citations·filing 2005–2025
96Inventor score
Files withJPMORGAN CHASE BANK NA9VASQUEZ JUAN7DESAI PRASHANT B6EVERBRIDGE INC5VERIZON PATENT & LICENSING INC5
Top patents by PatentIndex Score
42 records- 0195US11706345B1Answer time prediction in a contact center service of a provider networkAMAZON TECH INC·Filed 2021·Granted Jul 18, 2023·6 cites·20 claims
- 0295US9922649B1System and method for customer interaction managementJPMORGAN CHASE BANK NA·Filed 2016·Granted Mar 20, 2018·37 cites·16 claims
- 0395US9667790B1Method and system for conveying context data in a multi-channel and omni-channel environmentJPMORGAN CHASE BANK NA·Filed 2015·Granted May 30, 2017·21 cites·20 claims
- 0495US8606921B2Load balancing based on deep packet inspectionVASQUEZ JUAN·Filed 2010·Granted Dec 10, 2013·41 cites·20 claims
- 0585US9020131B2Contact center call backVERIZON PATENT & LICENSING INC·Filed 2014·Granted Apr 28, 2015·12 cites·20 claims
- 0684US11295285B1System and method for financial services kiosk featuresJPMORGAN CHASE BANK NA·Filed 2017·Granted Apr 5, 2022·6 cites·20 claims
- 0784US10129396B1System and method for providing self-service while on hold during a customer interactionJPMORGAN CHASE BANK NA·Filed 2016·Granted Nov 13, 2018·5 cites·16 claims
- 0883US9628488B1Method and system for sensitive data abstractionJPMORGAN CHASE BANK NA·Filed 2015·Granted Apr 18, 2017·6 cites·20 claims
- 0982US8837711B2Dynamic update of skills databaseVASQUEZ JUAN·Filed 2011·Granted Sep 16, 2014·8 cites·15 claims
- 1079US8573474B2Technical support systems and methodsVASQUEZ JUAN·Filed 2011·Granted Nov 5, 2013·3 cites·24 claims
- 1178US8718272B2Contact center routingDESAI PRASHANT B·Filed 2011·Granted May 6, 2014·8 cites·19 claims
- 1278US8699697B2Providing caller-specific informationVASQUEZ JUAN·Filed 2010·Granted Apr 15, 2014·5 cites·18 claims
- 1376US10291780B1Method and system for conveying context data in a multi-channel and omni-channel environmentJPMORGAN CHASE BANK NA·Filed 2017·Granted May 14, 2019·2 cites·20 claims
- 1475US10257351B2System and method for providing self-service while on hold during a customer interactionJPMORGAN CHASE BANK NA·Filed 2018·Granted Apr 9, 2019·2 cites·20 claims
- 1575US9020133B2Call occupancy managementVERIZON PATENT & LICENSING INC·Filed 2012·Granted Apr 28, 2015·2 cites·20 claims
- 1673US10410633B2System and method for customer interaction managementJPMORGAN CHASE BANK NA·Filed 2018·Granted Sep 10, 2019·2 cites·20 claims
- 1771US12271741B2Critical event management using predictive models, and related methods and softwareEVERBRIDGE INC·Filed 2023·Granted Apr 8, 2025·0 cites·20 claims
- 1871US9819655B1Method and system for sensitive data abstractionJPMORGAN CHASE BANK NA·Filed 2017·Granted Nov 14, 2017·2 cites·20 claims
- 1971US8594310B2Intelligent call transfer between call centersDESAI PRASHANT B·Filed 2010·Granted Nov 26, 2013·3 cites·16 claims
- 2066US8428243B2Method and system for trunk independent gateway transfer of callsVASQUEZ JUAN M·Filed 2008·Granted Apr 23, 2013·2 cites·20 claims
- 2166US2025217171A1Critical-Event-Management Software Utilizing Predictive Models Built Using User-Annotated Closed Critical EventsEVERBRIDGE INC·Filed 2025·Application pending·0 cites
- 2266US2025217172A1Methods Of Predicting Attribute Values For New Critical Events In Critical-Event-Management Systems, And Software ThereforEVERBRIDGE INC·Filed 2025·Application pending·0 cites
- 2366US2025199827A1Methods Of Providing Interactive Service-Dependency Graphs For Critical-Event Management, And Software ThereforEVERBRIDGE INC·Filed 2025·Application pending·0 cites
- 2461US8477909B2Testing call routingPOI PARIND·Filed 2010·Granted Jul 2, 2013·1 cites·20 claims
- 2561US8200189B2Voice portal to voice portal VoIP transferDESAI PRASHANT·Filed 2008·Granted Jun 12, 2012·2 cites·17 claims
- 2659US8848895B2Method and system for a call transferDESAI PRASHANT B·Filed 2009·Granted Sep 30, 2014·1 cites·20 claims
- 2758US8621004B2Method and system for transfer of calls from an IP based phoneDESAI PRASHANT B·Filed 2009·Granted Dec 31, 2013·1 cites·19 claims
- 2857US11775323B2Analytics dashboards for critical event management software systems, and related softwareEVERBRIDGE INC·Filed 2019·Granted Oct 3, 2023·0 cites·28 claims
- 2957US8229090B2Voice portal communicationsPOI PARIND S·Filed 2007·Granted Jul 24, 2012·2 cites·18 claims
- 3056US8442207B2System and method for observing a communication sessionHEGDE MAYURESH·Filed 2011·Granted May 14, 2013·1 cites·17 claims
- 3155US9106755B2Method and system for a gateway transferVERIZON PATENT & LICENSING INC·Filed 2013·Granted Aug 11, 2015·0 cites·20 claims
- 3255US8731172B2Method and system for trunk independent gateway transfer of callsVERIZON PATENT & LICENSING INC·Filed 2013·Granted May 20, 2014·0 cites·19 claims
- 3354US8600032B2Method and system for a gateway transferVASQUEZ JUAN M·Filed 2008·Granted Dec 3, 2013·0 cites·16 claims
- 3454US8559416B2System for and method of information encodingDESAI PRASHANT B·Filed 2009·Granted Oct 15, 2013·0 cites·15 claims
- 3552US8675827B2Real-time analytics payment information screeningVASQUEZ JUAN·Filed 2010·Granted Mar 18, 2014·0 cites·20 claims
- 3651US8886604B2Customer service contactVASQUEZ JUAN·Filed 2010·Granted Nov 11, 2014·0 cites·22 claims
- 3751US2007214048A1Method and system for developing and managing a computer-based marketing campaignREPRISE MEDIA LLC·Filed 2007·Application pending·0 cites
- 3848US2007027901A1Method and System for Developing and Managing A Computer-Based Marketing CampaignCHAN JOHN·Filed 2006·Application pending·0 cites
- 3944US9247064B2Tiered call routingVERIZON PATENT & LICENSING INC·Filed 2013·Granted Jan 26, 2016·0 cites·20 claims
- 4042US2007027850A1Methods and systems for developing and managing a computer-based marketing campaignREPRISE MEDIA LLC·Filed 2005·Application pending·0 cites
- 4141US8613099B2System for and method of dynamic extension assignmentDESAI PRASHANT B·Filed 2010·Granted Dec 17, 2013·0 cites·26 claims
- 4240US2012066731A1Customer service contactVASQUEZ JUAN·Filed 2010·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →