Inventor · disambiguated record
Paul D'Arcy
Also filed as: D ARCY PAUL G · D ARCY PAUL GERARD · D'ARCY PAUL
59 granted patents·9 pending applications·677 citations·filing 1991–2019
98Inventor score
Top patents by PatentIndex Score
68 records- 0195US9413890B2Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignmentAVAYA INC·Filed 2014·Granted Aug 9, 2016·73 cites·20 claims
- 0294US8160629B2Controlling reverse link interference in private access points for wireless networkingMATE AMIT·Filed 2006·Granted Apr 17, 2012·55 cites·77 claims
- 0394US8078165B2Configuring preferred user zone lists for private access points for wireless networkingMATE AMIT·Filed 2006·Granted Dec 13, 2011·47 cites·37 claims
- 0489US9503680B1System for optimizing the monetization of outgoing video sessions of a contact centerAVAYA INC·Filed 2015·Granted Nov 22, 2016·7 cites·20 claims
- 0588US8630399B2Method and system for managing a contact center configurationD ARCY PAUL·Filed 2010·Granted Jan 14, 2014·17 cites·14 claims
- 0686US9621728B2System and method for prioritizing agent intervention into automated customer engagementsAVAYA INC·Filed 2013·Granted Apr 11, 2017·12 cites·20 claims
- 0785US9826095B2Systems and methods for multichannel routing of work items in a contact centerAVAYA INC·Filed 2014·Granted Nov 21, 2017·11 cites·20 claims
- 0885US8180044B1Semantic contact center managementMCCORMACK TONY·Filed 2006·Granted May 15, 2012·13 cites·11 claims
- 0984US10862929B2Systems and methods for providing automated progress updates in a contact centerAVAYA INC·Filed 2019·Granted Dec 8, 2020·3 cites·20 claims
- 1083US9635061B2System and method for managing conference callsAVAYA INC·Filed 2013·Granted Apr 25, 2017·10 cites·20 claims
- 1183US9473639B2System and method for agent selection in an enterpriseAVAYA INC·Filed 2014·Granted Oct 18, 2016·6 cites·16 claims
- 1283US9100481B2System and method for managing a contact centerAVAYA INC·Filed 2013·Granted Aug 4, 2015·8 cites·20 claims
- 1382US6795544B1Method for public conversation indication in a telephony exchangeNORTEL NETWORKS LTD·Filed 2000·Granted Sep 21, 2004·37 cites·22 claims
- 1480US9172810B2System and method for calculating context-aware estimated wait time for customersAVAYA INC·Filed 2013·Granted Oct 27, 2015·6 cites·18 claims
- 1576US10122859B2System and method for managing resource selection in an enterpriseAVAYA INC·Filed 2014·Granted Nov 6, 2018·3 cites·19 claims
- 1675US10425534B2System and method for optimizing agent timeAVAYA INC·Filed 2015·Granted Sep 24, 2019·3 cites·20 claims
- 1775US7570606B2Managing a communications system by offering participants the opportunity to respond to requests submitted by other participantsNORTEL NETWORKS LTD·Filed 2005·Granted Aug 4, 2009·3 cites·16 claims
- 1874US9083806B2Method of bootstrapping contact centerAVAYA INC·Filed 2012·Granted Jul 14, 2015·3 cites·19 claims
- 1974US6917898B1Generation and processing of statistical informationNORTEL NETWORKS LTD·Filed 2003·Granted Jul 12, 2005·18 cites·19 claims
- 2073US9558000B2Multithreading using an ordered list of hardware contextsOPTIMUM SEMICONDUCTOR TECH INC·Filed 2014·Granted Jan 31, 2017·3 cites·24 claims
- 2173US9020134B1System and method for automated assignment of monitoring in a contact centerAVAYA INC·Filed 2013·Granted Apr 28, 2015·2 cites·20 claims
- 2272US9766894B2Method and apparatus for enabling a processor to generate pipeline control signalsOPTIMUM SEMICONDUCTOR TECH INC·Filed 2014·Granted Sep 19, 2017·3 cites·26 claims
- 2371US6687359B1Method for controlling a telephone call between two items of terminating equipmentNORTEL NETWORKS LTD·Filed 2000·Granted Feb 3, 2004·15 cites·19 claims
- 2470US9871923B2System and method for managing resourcesAVAYA INC·Filed 2014·Granted Jan 16, 2018·2 cites·20 claims
- 2570US9167094B2System and method for assisting agents of a contact centerAVAYA INC·Filed 2013·Granted Oct 20, 2015·2 cites·18 claims
- 2669US8934477B2Routing of web-based contactsMCCORMACK TONY·Filed 2009·Granted Jan 13, 2015·3 cites·24 claims
- 2768US9455930B2System and method for routing work requests in an enterpriseAVAYA INC·Filed 2014·Granted Sep 27, 2016·2 cites·20 claims
- 2866US10609219B2System and method for managing resource selection in an enterpriseAVAYA INC·Filed 2018·Granted Mar 31, 2020·0 cites·15 claims
- 2965US10270914B2Enhancing contact center calculations based on real-time speech analyticsAVAYA INC·Filed 2014·Granted Apr 23, 2019·2 cites·20 claims
- 3063US10282213B2System and method for conversational configuration of applicationsAVAYA INC·Filed 2013·Granted May 7, 2019·1 cites·23 claims
- 3163US9781268B2System and method for contact center routing of a customer based on media capabilitiesAVAYA INC·Filed 2014·Granted Oct 3, 2017·1 cites·20 claims
- 3263US9373092B2System and method for automated distribution of supervisory functions in a contact centerAVAYA INC·Filed 2013·Granted Jun 21, 2016·1 cites·15 claims
- 3363US6260189B1Compiler-controlled dynamic instruction dispatch in pipelined processorsLUCENT TECHNOLOGIES INC·Filed 1998·Granted Jul 10, 2001·43 cites·24 claims
- 3462US7912207B2Data messaging during telephony callsAVAYA INC·Filed 2005·Granted Mar 22, 2011·2 cites·8 claims
- 3562US7360148B2Reduction checksum generator and a method of calculation thereofAGERE SYSTEMS INC·Filed 2003·Granted Apr 15, 2008·8 cites·21 claims
- 3661US9542657B2Method and system for optimizing contact center performanceO'CONNOR NEIL·Filed 2011·Granted Jan 10, 2017·1 cites·23 claims
- 3759US8443295B1Graphical representation of definitions of statisticsD ARCY PAUL·Filed 2004·Granted May 14, 2013·0 cites·20 claims
- 3857US6467082B1Methods and apparatus for simulating external linkage points and control transfers in source translation systemsAGERE SYST GUARDIAN CORP·Filed 1998·Granted Oct 15, 2002·39 cites·40 claims
- 3957US2014278951A1System and method for identifying and engaging collaboration opportunitiesAVAYA INC·Filed 2013·Application pending·0 cites
- 4056US11533398B2System and method for optimizing agent timeAVAYA INC·Filed 2019·Granted Dec 20, 2022·0 cites·20 claims
- 4156US5305377AApparatus for providing an ISDN to analog interfaceSUN MICROSYSTEMS INC·Filed 1991·Granted Apr 19, 1994·25 cites·8 claims
- 4256US2014156326A1System and method for automating and improving self service experienceAVAYA INC·Filed 2012·Application pending·0 cites
- 4355US5913052ASystem and method for debugging digital signal processor software with an architectural view and general purpose computer employing the sameLUCENT TECHNOLOGIES INC·Filed 1997·Granted Jun 15, 1999·34 cites·40 claims
- 4455US2014095268A1System and method of improving contact center supervisor decision makingAVAYA INC·Filed 2012·Application pending·0 cites
- 4553US10951760B2System and method for managing communication interrupts in an enterpriseAVAYA INC·Filed 2019·Granted Mar 16, 2021·0 cites·19 claims
- 4653US8498404B2Methods and systems for monitoring contact center operationsO'CONNOR NEIL·Filed 2011·Granted Jul 30, 2013·0 cites·45 claims
- 4753US2019208062A1Enhancing contact center calculations based on real-time speech analyticsAVAYA INC·Filed 2019·Application pending·0 cites
- 4852US10516706B2Systems and methods for providing automated progress updates in a contact centerAVAYA INC·Filed 2017·Granted Dec 24, 2019·0 cites·20 claims
- 4952US6282585B1Cooperative interconnection for reducing port pressure in clustered microprocessorsAGERE SYST GUARDIAN CORP·Filed 1999·Granted Aug 28, 2001·25 cites·22 claims
- 5052US6230251B1File replication methods and apparatus for reducing port pressure in a clustered processorAGERE SYST GUARDIAN CORP·Filed 1999·Granted May 8, 2001·25 cites·16 claims
Showing the top 50 of 68 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →