Inventor · disambiguated record
Edwin Kenneth Margulies
Also filed as: MARGULIES EDWIN · MARGULIES EDWIN K · MARGULIES EDWIN KENNETH
12 granted patents·5 pending applications·1,166 citations·filing 1989–2025
94Inventor score
Top patents by PatentIndex Score
17 records- 0196US7962644B1Systems and methods for handling a plurality of communicationsORACLE INT CORP·Filed 2002·Granted Jun 14, 2011·297 cites·20 claims
- 0296US6697858B1Call centerTELEPHONY WORK·Filed 2000·Granted Feb 24, 2004·406 cites·8 claims
- 0394US7039176B2Call center administration manager with rules-based routing prioritizationTELEPHONY WORK·Filed 2001·Granted May 2, 2006·154 cites·29 claims
- 0493US9118763B1Real time feedback proxyFIVE9 INC·Filed 2014·Granted Aug 25, 2015·36 cites·30 claims
- 0592US5046088AConverter for in-band routing and/or origination informationDIALOGIC CORP·Filed 1989·Granted Sep 3, 1991·151 cites·28 claims
- 0691US8346942B2Call centers for providing customer services in a telecommunications networkORACLE INT CORP·Filed 2009·Granted Jan 1, 2013·19 cites·34 claims
- 0790US8583466B2System and method for routing workflow items based on workflow templates in a call centerMARGULIES EDWIN KENNETH·Filed 2006·Granted Nov 12, 2013·46 cites·20 claims
- 0886US8885812B2Dynamic customer satisfaction routingMARGULIES EDWIN KENNETH·Filed 2006·Granted Nov 11, 2014·20 cites·16 claims
- 0986US8755372B2Secure customer service proxy portalFRIED LANCE·Filed 2010·Granted Jun 17, 2014·9 cites·24 claims
- 1082US2025328624A1System and Method for Auto-Provisioning AI-Based Dialog ServiceNEXTIVA INC·Filed 2025·Application pending·0 cites
- 1182US2025335566A1System and Method for Auto-Provisioning AI-Based Dialog ServiceNEXTIVA INC·Filed 2025·Application pending·0 cites
- 1282US2025328625A1System and Method for Auto-Provisioning AI-Based Dialog ServiceNEXTIVA INC·Filed 2025·Application pending·0 cites
- 1379US7568038B1Call centers for providing customer services in a telecommunications networkORACLE INT CORP·Filed 2003·Granted Jul 28, 2009·23 cites·11 claims
- 1478US11620371B2System and method for auto-provisioning AI-based dialog serviceTHRIO INC·Filed 2019·Granted Apr 4, 2023·2 cites·18 claims
- 1571US2023222199A1System and method for auto-provisioning ai-based dialog serviceTHRIO INC·Filed 2023·Application pending·0 cites
- 1667US8549107B2Systems and methods for handling a plurality of communications for different companiesEZERZER RAN·Filed 2011·Granted Oct 1, 2013·3 cites·19 claims
- 1755US2014074728A1System for social care routing, prioritization and agent assistanceFIVE9 INC·Filed 2013·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →