Inventor · disambiguated record
Patrick Hession
Also filed as: HESSION PATRICK
14 granted patents·243 citations·filing 2003–2011
92Inventor score
Top patents by PatentIndex Score
14 records- 0193US8849907B1System and method for notifying participants of topics in an ongoing meeting or conferenceHESSION PATRICK·Filed 2006·Granted Sep 30, 2014·41 cites·33 claims
- 0290US7457404B1Methods of monitoring communications sessions in a contact centreNORTEL NETWORKS LTD·Filed 2003·Granted Nov 25, 2008·101 cites·17 claims
- 0385US7796747B1Method and system for management of queues in contact centersNORTEL NETWORKS LTD·Filed 2006·Granted Sep 14, 2010·12 cites·25 claims
- 0484US9024993B2System and method for automatically managing participation at a meeting or conferenceHESSION PATRICK·Filed 2011·Granted May 5, 2015·9 cites·32 claims
- 0584US7769161B1Contact centerAVAYA INC·Filed 2003·Granted Aug 3, 2010·38 cites·10 claims
- 0680US8121269B1System and method for automatically managing participation at a meetingHESSION PATRICK·Filed 2006·Granted Feb 21, 2012·9 cites·38 claims
- 0772US7403607B2Directing contacts between an end user and a contact center agentNORTEL NETWORKS·Filed 2003·Granted Jul 22, 2008·20 cites·20 claims
- 0871US7912209B1Managing statistical information in a contact centerAVAYA INC·Filed 2005·Granted Mar 22, 2011·3 cites·20 claims
- 0969US8934477B2Routing of web-based contactsMCCORMACK TONY·Filed 2009·Granted Jan 13, 2015·3 cites·24 claims
- 1065US8224922B1Work flow engine for controlling delivery of media treatments to customer contactsHESSION PATRICK·Filed 2005·Granted Jul 17, 2012·3 cites·14 claims
- 1165US7519626B2Management of contacts in a network of contact centersNORTEL NETWORKS LTD·Filed 2004·Granted Apr 14, 2009·2 cites·13 claims
- 1262US9247070B2Method of operating a contact centerHESSION PATRICK·Filed 2005·Granted Jan 26, 2016·1 cites·23 claims
- 1350US8929533B2Peer to peer contact centerMCCORMACK TONY·Filed 2006·Granted Jan 6, 2015·0 cites·19 claims
- 1448US8036370B2Directly contactable call center agentsAVAYA INC·Filed 2003·Granted Oct 11, 2011·1 cites·14 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →