Inventor · disambiguated record
Josef Eric Eisner
Also filed as: EISNER JOSEF ERIC
8 granted patents·28 citations·filing 2014–2017
82Inventor score
Top patents by PatentIndex Score
8 records- 0186US10839322B2Tag-based performance framework for contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Nov 17, 2020·5 cites·20 claims
- 0285US10373171B2System and method for making engagement offers based on observed navigation pathGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 6, 2019·6 cites·17 claims
- 0382US9992338B2System and method for anticipating user interaction in a customer contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jun 5, 2018·5 cites·20 claims
- 0481US10127321B2Proactive knowledge offering system and methodGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 13, 2018·5 cites·17 claims
- 0580US9805320B2Tag-based performance framework for contact centerPATTABHIRAMAN RAMESH V·Filed 2014·Granted Oct 31, 2017·5 cites·18 claims
- 0671US10033868B2System and method for anticipating and preloading data in a customer contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 24, 2018·2 cites·20 claims
- 0741US10701206B2System and method for contact center communicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jun 30, 2020·0 cites·19 claims
- 0835US10382475B2System and method for preventing attacks in communicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Aug 13, 2019·0 cites·21 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →