Inventor · disambiguated record
Roger Sumner
Also filed as: SUMNER ROGER · SUMNER ROGER A
26 granted patents·6 pending applications·844 citations·filing 1990–2006
97Inventor score
Files withROCKWELL ELECTRONIC COMMERCE11ROCKWELL INTERNATIONAL CORP6ASPECT SOFTWARE INC3SUMNER ROGER3DEZONNO ANTHONY J2
Top patents by PatentIndex Score
32 records- 0198US7184540B2Personality based matching of callers to agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Feb 27, 2007·306 cites·44 claims
- 0287US5181236AAutomatic call returning method for call distributor with message record capabilityROCKWELL INTERNATIONAL CORP·Filed 1990·Granted Jan 19, 1993·178 cites·24 claims
- 0382US7058578B2Media translator for transaction processing systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Jun 6, 2006·24 cites·20 claims
- 0481US7197132B2Adaptive transaction guidanceROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Mar 27, 2007·29 cites·23 claims
- 0578US7151826B2Third party coaching for agents in a communication systemROCKWELL ELECTRONICS COMMERCE·Filed 2002·Granted Dec 19, 2006·26 cites·31 claims
- 0676US7492888B2Method and apparatus for assigning priorities by applying dynamically-changeable business rulesPOWER MARK J·Filed 2002·Granted Feb 17, 2009·25 cites·35 claims
- 0775US5857018AAutomatic call distributor with prioritizationROCKWELL INTERNATIONAL CORP·Filed 1997·Granted Jan 5, 1999·71 cites·9 claims
- 0873US7349529B2Contact center conferencing of e-mail messageROCKWELL ELECTRONIC COMMERCE·Filed 2005·Granted Mar 25, 2008·5 cites·17 claims
- 0972US7460659B2Best practices learning for agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Dec 2, 2008·14 cites·23 claims
- 1072US6931119B2Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding applicationROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Aug 16, 2005·17 cites·37 claims
- 1169US7373387B2Session to track actual e-mail handling timeROCKWELL ELECTRONIC COMMERCE·Filed 2004·Granted May 13, 2008·4 cites·21 claims
- 1267USRE43205ESkill based chat function in a communication systemSUMNER ROGER·Filed 2006·Granted Feb 21, 2012·2 cites·47 claims
- 1367US7564846B2Method of collecting communication system informationDEZONNO ANTHONY J·Filed 2004·Granted Jul 21, 2009·11 cites·25 claims
- 1466US8180043B2Method and apparatus for customer key routingDEZONNO ANTHONY J·Filed 2004·Granted May 15, 2012·11 cites·17 claims
- 1565US7058169B2Skill based chat function in a communication systemD B ZWIRN FINANCE LLC·Filed 2003·Granted Jun 6, 2006·7 cites·34 claims
- 1663US5652791ASystem and method for simulating operation of an automatic call distributorROCKWELL INTERNATIONAL CORP·Filed 1995·Granted Jul 29, 1997·40 cites·23 claims
- 1758US2004103038A1Virtual reality enabled transaction processing systemFiled 2002·Application pending·0 cites
- 1857US5910983AApparatus and method for identifying records of overflowed ACD callsROCKWELL SEMICONDUCTOR SYS INC·Filed 1997·Granted Jun 8, 1999·31 cites·48 claims
- 1957US2003171995A1Method and system for transacting and negotiating business over a communication network using an infomediary computerROCKWELL ELECTRONIC COMMERCE·Filed 2002·Application pending·0 cites
- 2056US6868153B2Customer touch-point scoring systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Mar 15, 2005·2 cites·40 claims
- 2154US7912205B2Contact center business modelerASPECT SOFTWARE INC·Filed 2004·Granted Mar 22, 2011·3 cites·45 claims
- 2253US8184547B2Discrete choice method of reporting and predicting multiple transaction typesSUMNER ROGER·Filed 2004·Granted May 22, 2012·3 cites·36 claims
- 2350US5907611AApparatus and method for identifying records of overflowed ACD callsROCKWELL INTERNATIONAL CORP·Filed 1997·Granted May 25, 1999·12 cites·43 claims
- 2448US7961867B2Peer to peer application processorASPECT SOFTWARE INC·Filed 2004·Granted Jun 14, 2011·0 cites·35 claims
- 2548US2006143116A1Business analytics strategy transaction reporter method and systemSUMNER ROGER·Filed 2004·Application pending·0 cites
- 2647US2005047394A1Automatic contact navigation systemFiled 2003·Application pending·0 cites
- 2746US7324640B2Transaction outcome state mappingROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Jan 29, 2008·0 cites·40 claims
- 2846US2004042611A1Method and apparatus for inquiry resolution in a transaction processing systemFiled 2002·Application pending·0 cites
- 2946US2003191632A1Utilization of agent idle time in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Application pending·0 cites
- 3042US5970135AAutomatic call distributor with agent controlled call connectionROCKWELL INTERNATIONAL CORP·Filed 1996·Granted Oct 19, 1999·10 cites·7 claims
- 3140US5857014ASystem and method for establishing communications between a remote computer and a computer service provider using a telephonic switchROCKWELL INTERNATIONAL CORP·Filed 1996·Granted Jan 5, 1999·13 cites·25 claims
- 3239US8358774B2Enterprise-wide occupancy based routingASPECT SOFTWARE INC·Filed 2005·Granted Jan 22, 2013·0 cites·36 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →