Inventor · disambiguated record
Sheldon Davis
Also filed as: DAVIS SHELDON · DAVIS SHELDON J · DAVIS SHELDON JOSEPH
11 granted patents·1 pending application·244 citations·filing 1998–2021
89Inventor score
Top patents by PatentIndex Score
12 records- 0192US8300632B2System and method for distributed call monitoring/recording using the session initiation protocol (SIP)DAVIS SHELDON·Filed 2008·Granted Oct 30, 2012·42 cites·37 claims
- 0283US8036682B1Apparatus and method for call center call-backAVAYA INC·Filed 2007·Granted Oct 11, 2011·10 cites·4 claims
- 0378US6314177B1Communications handling center and communications forwarding method using agent attributesNORTEL NETWORKS LTD·Filed 1998·Granted Nov 6, 2001·77 cites·12 claims
- 0477US9531782B2Dynamic management of collaboration sessions using real-time text analyticsAVAYA INC·Filed 2014·Granted Dec 27, 2016·4 cites·20 claims
- 0576US8767944B1Mechanism for status and control communication over SIP using CODEC tunnelingDAVIS SHELDON·Filed 2007·Granted Jul 1, 2014·8 cites·26 claims
- 0663US9860380B2Agent rating prediction and routingAVAYA INC·Filed 2014·Granted Jan 2, 2018·1 cites·20 claims
- 0761US9876860B2Variable capture between applicationsAVAYA INC·Filed 2013·Granted Jan 23, 2018·1 cites·20 claims
- 0856US2004010431A1Method and apparatus for proactively sending a messageFiled 2003·Application pending·0 cites
- 0955US6744761B1Workflow managerNORTEL NETWORKS LTD·Filed 1998·Granted Jun 1, 2004·101 cites·18 claims
- 1050US11522981B2Systems and methods for managing devices using dynamically configurable device and protocols definitionsSOTI INC·Filed 2021·Granted Dec 6, 2022·0 cites·20 claims
- 1148US9609133B2Predictive model for abandoned callsAVAYA INC·Filed 2015·Granted Mar 28, 2017·0 cites·20 claims
- 1246US11172057B2Systems and methods for managing devices using dynamically configurable device and protocols definitionsSOTI INC·Filed 2020·Granted Nov 9, 2021·0 cites·20 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →