Inventor · disambiguated record
Merijn Te Booij
Also filed as: TE BOOIJ MERIJN
17 granted patents·4 pending applications·89 citations·filing 2013–2023
92Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC14GENESYS TELECOMM LAB INC4GENESYS CLOUD SERVICES INC3
Top patents by PatentIndex Score
21 records- 0195US10154138B2System and method for optimizing physical placement of contact center agents on a contact center floorGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Dec 11, 2018·26 cites·13 claims
- 0295US9609131B2Activities assignment optimization for multi-skill contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Mar 28, 2017·22 cites·18 claims
- 0394US11893904B2Utilizing conversational artificial intelligence to train agentsGENESYS CLOUD SERVICES INC·Filed 2021·Granted Feb 6, 2024·3 cites·14 claims
- 0491US9154627B2Activities assignment optimization for multi-skill contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Oct 6, 2015·13 cites·18 claims
- 0590US12095949B2Real-time agent assistGENESYS CLOUD SERVICES INC·Filed 2021·Granted Sep 17, 2024·2 cites·10 claims
- 0684US10497003B2System and method for managing customer interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Dec 3, 2019·3 cites·20 claims
- 0779US9900437B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Feb 20, 2018·3 cites·20 claims
- 0879US9774737B2System and method for customer experience managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Sep 26, 2017·5 cites·34 claims
- 0976US10607167B2System and method for intelligent task management and routing based on physiological sensor input dataGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Mar 31, 2020·2 cites·28 claims
- 1076US9654637B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted May 16, 2017·3 cites·21 claims
- 1173US10007919B2System and method for managing customer interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Jun 26, 2018·1 cites·20 claims
- 1272US10135982B2System and method for customer experience managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Nov 20, 2018·1 cites·30 claims
- 1371US9392116B2System and method for customer experience managementGENESYS TELECOMM LAB INC·Filed 2013·Granted Jul 12, 2016·3 cites·34 claims
- 1469US10158757B2System and method for optimizing contact center resource groupsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Dec 18, 2018·2 cites·18 claims
- 1565US12418615B2Technologies for contact center agent incentivization via automated gamificationGENESYS CLOUD SERVICES INC·Filed 2023·Granted Sep 16, 2025·0 cites·20 claims
- 1658US2015254679A1Vendor relationship management for contact centersGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 1754US10498896B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Dec 3, 2019·0 cites·20 claims
- 1853US10110747B2Activities assignment optimization for multi-skill contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Oct 23, 2018·0 cites·16 claims
- 1950US2019058794A1System and method for optimizing physical placement of contact center agents on a contact center floorGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Application pending·0 cites
- 2047US2016065741A1Social media integrated agent routingGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 2133US2017104872A1System and Method for Intelligent Task Management and Routing Based on Location Sensor Input DataGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Application pending·0 cites
Join the waitlist — get patent alerts
Get an alert when Merijn Te Booij files or is granted a new patent.
We store only your email — no account needed. See our privacy policy.
Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →