Inventor · disambiguated record
Vyacheslav Zhakov
Also filed as: ZHAKOV VYACHESLAV · ZHAKOV VYACHESLAV I
29 granted patents·12 pending applications·243 citations·filing 2002–2018
96Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC19GENESYS TELECOMM LAB INC14ZHAKOV VYACHESLAV3ZHAKOV VYACHESLAV I2GENESYS TELCOMMUNICATIONS LABORATORIES INC1
Top patents by PatentIndex Score
41 records- 0197US9635181B1Optimized routing of interactions to contact center agents based on machine learningGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Apr 25, 2017·51 cites·16 claims
- 0296US9723151B2Optimized routing of interactions to contact center agents based on forecast agent availability and customer patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 1, 2017·39 cites·18 claims
- 0394US9392112B2Flow designer for contact centersGENESYS TELECOMM LAB INC·Filed 2015·Granted Jul 12, 2016·11 cites·38 claims
- 0489US6958994B2Call transfer using session initiation protocol (SIP)GENESYS TELECOMM LAB INC·Filed 2002·Granted Oct 25, 2005·49 cites·19 claims
- 0588US10194028B2Graphical user interface for configuring contact center routing strategiesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jan 29, 2019·8 cites·24 claims
- 0688US9912813B2Graphical user interface with contact center performance visualizerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Mar 6, 2018·13 cites·22 claims
- 0788US9628623B2Graphical user interface for monitoring and visualizing contact center routing strategiesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Apr 18, 2017·13 cites·21 claims
- 0887US9716792B2System and method for generating a network of contact center agents and customers for optimized routing of interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jul 25, 2017·9 cites·24 claims
- 0985US9325844B2System and method for monitoring health of deployment states for a contact centerGENESYS TELECOMM LAB INC·Filed 2014·Granted Apr 26, 2016·6 cites·14 claims
- 1085US8934612B2Customer-centric network-based conferencingRISTOCK HERBERT WILLI ARTUR·Filed 2012·Granted Jan 13, 2015·7 cites·19 claims
- 1182US8989367B2System and method for monitoring health of deployment states for a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Mar 24, 2015·5 cites·14 claims
- 1280US9912812B2Graphical user interface for configuring contact center routing strategiesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Mar 6, 2018·5 cites·20 claims
- 1378US8879708B2Service control point functionality implemented at communication endpointsZHAKOV VYACHESLAV·Filed 2012·Granted Nov 4, 2014·4 cites·17 claims
- 1477US10484539B2System and method for managing interaction flow for contact centersGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 19, 2019·3 cites·20 claims
- 1574US10582054B2Dynamic recommendation of routing rules for contact center useGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Mar 3, 2020·2 cites·14 claims
- 1672US10250753B2Customer-centric network-based conferencingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Apr 2, 2019·2 cites·24 claims
- 1769US10462304B2Service control point functionality implemented at communication endpointsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Oct 29, 2019·1 cites·20 claims
- 1869US7133518B2Methods and apparatus for accomplishing call-state synchronization and event notification between multiple private branch exchanges involved in a multiparty callGENESYS TELECOMM LAB INC·Filed 2004·Granted Nov 7, 2006·13 cites·25 claims
- 1966US9042372B2Call transfer using session initiation protocol (SIP)ZHAKOV VYACHESLAV I·Filed 2007·Granted May 26, 2015·2 cites·24 claims
- 2065US2016189558A1Learning Based on Simulations of Interactions of a Customer Contact CenterGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 2159USRE46751ECall transfer using session initiation protocol (SIP)GENESYS TELCOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Mar 6, 2018·0 cites·22 claims
- 2259US9854103B2Service control point functionality implemented at communication endpointsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Dec 26, 2017·0 cites·17 claims
- 2358US2015254679A1Vendor relationship management for contact centersGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 2457US10148820B2Call transfer using session initiation protocol (SIP)GENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Dec 4, 2018·0 cites·28 claims
- 2555US9549078B2Proxy media service for digital telephonyGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Jan 17, 2017·0 cites·12 claims
- 2654US2008049735A1Methods and Apparatus for Accomplishing Call-State Synchronization and Event Notification between Multiple Private Branch Exchanges Involved in a Multiparty CallGENESYS TELECOMM LAB INC·Filed 2007·Application pending·0 cites
- 2754US2008062974A1Integrating SIP Control Messaging into Existing Communication Center Routing InfrastructureGENESYS TELECOMM LAB INC·Filed 2007·Application pending·0 cites
- 2853US9794411B2Call transfer using session initiation protocol (SIP)GENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Oct 17, 2017·0 cites·28 claims
- 2953US9674356B2Dynamic recommendation of routing rules for contact center useGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2012·Granted Jun 6, 2017·0 cites·14 claims
- 3052US2007121601A1Integrating SIP Control Messaging into Existing Communication Center Routing InfrastructureGENESYS TELECOMM LAB INC·Filed 2006·Application pending·0 cites
- 3150US9832319B2System and method for transferee controlled protocol transfersGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Nov 28, 2017·0 cites·19 claims
- 3248US10129406B2System and method for transferee controlled protocol transfersGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Nov 13, 2018·0 cites·12 claims
- 3347US2016036980A1System and Method for Addressing Hard-To-Understand for Contact Center Service QualityGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 3447US2006067309A1Call transfer using session initiation protocol (SIP)ZHAKOV VYACHESLAV I·Filed 2005·Application pending·0 cites
- 3547US2015256677A1Conversation assistantGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 3647US2016036972A1System and Method for Addressing Communication Issues for Contact Center Service QualityGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 3744US8982735B2Proxy media service for digital telephonyZHAKOV VYACHESLAV·Filed 2010·Granted Mar 17, 2015·0 cites·18 claims
- 3841US2014181676A1Ubiquitous dashboard for contact center monitoringGENESYS TELECOMM LAB INC·Filed 2013·Application pending·0 cites
- 3940US9992645B2Universal connection stationZHAKOV VYACHESLAV·Filed 2011·Granted Jun 5, 2018·0 cites·15 claims
- 4039US2004199580A1Method and apparatus for dynamic audio and Web conference scheduling, bridging, synchronization, and managementFiled 2003·Application pending·0 cites
- 4135US2017111503A1Optimized routing of interactions to contact center agents based on agent preferencesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →