Inventor · disambiguated record
Parind S. Poi
Also filed as: POI PARIND · POI PARIND S · POI PARIND SURENDRA
27 granted patents·4 pending applications·104 citations·filing 2003–2021
95Inventor score
Files withVERIZON PATENT & LICENSING INC6DESAI PRASHANT B5JPMORGAN CHASE BANK NA4POI PARIND4VERIZON DATA SERVICES INC3
Top patents by PatentIndex Score
31 records- 0195US11706345B1Answer time prediction in a contact center service of a provider networkAMAZON TECH INC·Filed 2021·Granted Jul 18, 2023·6 cites·20 claims
- 0295US9922649B1System and method for customer interaction managementJPMORGAN CHASE BANK NA·Filed 2016·Granted Mar 20, 2018·37 cites·16 claims
- 0385US9020131B2Contact center call backVERIZON PATENT & LICENSING INC·Filed 2014·Granted Apr 28, 2015·12 cites·20 claims
- 0484US10129396B1System and method for providing self-service while on hold during a customer interactionJPMORGAN CHASE BANK NA·Filed 2016·Granted Nov 13, 2018·5 cites·16 claims
- 0582US8837711B2Dynamic update of skills databaseVASQUEZ JUAN·Filed 2011·Granted Sep 16, 2014·8 cites·15 claims
- 0679US8573474B2Technical support systems and methodsVASQUEZ JUAN·Filed 2011·Granted Nov 5, 2013·3 cites·24 claims
- 0778US8718272B2Contact center routingDESAI PRASHANT B·Filed 2011·Granted May 6, 2014·8 cites·19 claims
- 0875US10257351B2System and method for providing self-service while on hold during a customer interactionJPMORGAN CHASE BANK NA·Filed 2018·Granted Apr 9, 2019·2 cites·20 claims
- 0975US9020133B2Call occupancy managementVERIZON PATENT & LICENSING INC·Filed 2012·Granted Apr 28, 2015·2 cites·20 claims
- 1073US10410633B2System and method for customer interaction managementJPMORGAN CHASE BANK NA·Filed 2018·Granted Sep 10, 2019·2 cites·20 claims
- 1166US8428243B2Method and system for trunk independent gateway transfer of callsVASQUEZ JUAN M·Filed 2008·Granted Apr 23, 2013·2 cites·20 claims
- 1266US8077835B2Method and system of providing interactive speech recognition based on call routingPOI PARIND·Filed 2007·Granted Dec 13, 2011·4 cites·20 claims
- 1361US8477909B2Testing call routingPOI PARIND·Filed 2010·Granted Jul 2, 2013·1 cites·20 claims
- 1461US8200189B2Voice portal to voice portal VoIP transferDESAI PRASHANT·Filed 2008·Granted Jun 12, 2012·2 cites·17 claims
- 1559US8848895B2Method and system for a call transferDESAI PRASHANT B·Filed 2009·Granted Sep 30, 2014·1 cites·20 claims
- 1658US8621004B2Method and system for transfer of calls from an IP based phoneDESAI PRASHANT B·Filed 2009·Granted Dec 31, 2013·1 cites·19 claims
- 1757US8229090B2Voice portal communicationsPOI PARIND S·Filed 2007·Granted Jul 24, 2012·2 cites·18 claims
- 1856US8442207B2System and method for observing a communication sessionHEGDE MAYURESH·Filed 2011·Granted May 14, 2013·1 cites·17 claims
- 1955US9106755B2Method and system for a gateway transferVERIZON PATENT & LICENSING INC·Filed 2013·Granted Aug 11, 2015·0 cites·20 claims
- 2055US8731172B2Method and system for trunk independent gateway transfer of callsVERIZON PATENT & LICENSING INC·Filed 2013·Granted May 20, 2014·0 cites·19 claims
- 2154US8600032B2Method and system for a gateway transferVASQUEZ JUAN M·Filed 2008·Granted Dec 3, 2013·0 cites·16 claims
- 2254US8559416B2System for and method of information encodingDESAI PRASHANT B·Filed 2009·Granted Oct 15, 2013·0 cites·15 claims
- 2352US8196092B2XSL dialog modulesPOI PARIND·Filed 2007·Granted Jun 5, 2012·1 cites·22 claims
- 2451US8488750B2Method and system of providing interactive speech recognition based on call routingPOI PARIND·Filed 2011·Granted Jul 16, 2013·0 cites·18 claims
- 2550US2014037083A1System for and method of information encodingVERIZON PATENT & LICENSING INC·Filed 2013·Application pending·0 cites
- 2649US7580840B1Systems and methods for performance tuning of speech applicationsVERIZON DATA SERVICES LLC·Filed 2003·Granted Aug 25, 2009·4 cites·23 claims
- 2744US9247064B2Tiered call routingVERIZON PATENT & LICENSING INC·Filed 2013·Granted Jan 26, 2016·0 cites·20 claims
- 2844US2008243499A1System and method of speech recognition training based on confirmed speaker utterancesVERIZON DATA SERVICES INC·Filed 2007·Application pending·0 cites
- 2944US2008243504A1System and method of speech recognition training based on confirmed speaker utterancesVERIZON DATA SERVICES INC·Filed 2007·Application pending·0 cites
- 3041US8613099B2System for and method of dynamic extension assignmentDESAI PRASHANT B·Filed 2010·Granted Dec 17, 2013·0 cites·26 claims
- 3134US2008243498A1Method and system for providing interactive speech recognition using speaker dataVERIZON DATA SERVICES INC·Filed 2007·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →