Assignee
INTERACTIVE INTELLIGENCE INC
US·26 granted patents·4 pending applications·1,001 citations·filing 2000–2015
Top patents by PatentIndex Score
30 records- 0191US6804346B1Staged predictive dialing systemINTERACTIVE INTELLIGENCE INC·Filed 2000·Granted Oct 12, 2004·342 cites·28 claims
- 0289US7856095B2System and method for providing a baseline for quality metrics in a contact centerINTERACTIVE INTELLIGENCE INC·Filed 2006·Granted Dec 21, 2010·23 cites·38 claims
- 0389US6944272B1Method and system for administering multiple messages over a public switched telephone networkINTERACTIVE INTELLIGENCE INC·Filed 2002·Granted Sep 13, 2005·56 cites·31 claims
- 0488US7363228B2Speech recognition system and methodINTERACTIVE INTELLIGENCE INC·Filed 2003·Granted Apr 22, 2008·62 cites·18 claims
- 0588US7110523B2System and method for distributing and routing calls in a call centerINTERACTIVE INTELLIGENCE INC·Filed 2003·Granted Sep 19, 2006·70 cites·28 claims
- 0688US6377975B1Methods and systems to distribute client software tasks among a number of serversINTERACTIVE INTELLIGENCE INC·Filed 2000·Granted Apr 23, 2002·108 cites·32 claims
- 0787US6651085B1Agent status viewing system and methodINTERACTIVE INTELLIGENCE INC·Filed 2000·Granted Nov 18, 2003·62 cites·29 claims
- 0886US6847715B1Method and system for informing callers within a queueINTERACTIVE INTELLIGENCE INC·Filed 2000·Granted Jan 25, 2005·94 cites·14 claims
- 0986US6763369B1Hierarchical process management in an intelligent call processing systemINTERACTIVE INTELLIGENCE INC·Filed 2000·Granted Jul 13, 2004·65 cites·19 claims
- 1081US9628141B2System and method for acoustic echo cancellationINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted Apr 18, 2017·7 cites·55 claims
- 1180US9646605B2False alarm reduction in speech recognition systems using contextual informationINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted May 9, 2017·12 cites·14 claims
- 1277US7117244B2Techniques for load distribution processing for call centers and other processing systemsINTERACTIVE INTELLIGENCE INC·Filed 2002·Granted Oct 3, 2006·26 cites·19 claims
- 1377US6512825B1Queue-based distinctive ringing in a call center systemINTERACTIVE INTELLIGENCE INC·Filed 2000·Granted Jan 28, 2003·53 cites·18 claims
- 1476US9525683B2Secret supplemental usernameINTERACTIVE INTELLIGENCE INC·Filed 2015·Granted Dec 20, 2016·3 cites·14 claims
- 1573US9241067B2System and method for self-service callback modificationINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted Jan 19, 2016·3 cites·8 claims
- 1672US9679042B2System and method for fingerprinting datasetsINTERACTIVE INTELLIGENCE INC·Filed 2014·Granted Jun 13, 2017·3 cites·13 claims
- 1759US10298756B2System and method for predicting contact center behaviorINTERACTIVE INTELLIGENCE INC·Filed 2014·Granted May 21, 2019·2 cites·54 claims
- 1859US9972306B2Method and system for acoustic data selection for training the parameters of an acoustic modelINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted May 15, 2018·1 cites·21 claims
- 1958US9679556B2Method and system for selectively biased linear discriminant analysis in automatic speech recognition systemsINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted Jun 13, 2017·1 cites·29 claims
- 2057US9934305B2System and method for fingerprinting datasetsINTERACTIVE INTELLIGENCE INC·Filed 2014·Granted Apr 3, 2018·0 cites·8 claims
- 2155US10014007B2Method for forming the excitation signal for a glottal pulse model based parametric speech synthesis systemINTERACTIVE INTELLIGENCE INC·Filed 2014·Granted Jul 3, 2018·1 cites·35 claims
- 2254US9936077B2Methods for the encoding of participants in a conferenceINTERACTIVE INTELLIGENCE INC·Filed 2014·Granted Apr 3, 2018·0 cites·29 claims
- 2353US9542856B2Method and system for learning call analysisINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted Jan 10, 2017·0 cites·11 claims
- 2449US6449353B1Telecommunication number processing technique for a telephony serverINTERACTIVE INTELLIGENCE INC·Filed 2000·Granted Sep 10, 2002·7 cites·26 claims
- 2546US2015088490A1System and method for context based knowledge retrievalINTERACTIVE INTELLIGENCE INC·Filed 2013·Application pending·0 cites
- 2641US2013289987A1Negative Example (Anti-Word) Based Performance Improvement For Speech RecognitionINTERACTIVE INTELLIGENCE INC·Filed 2013·Application pending·0 cites
- 2740US10402924B2System and method for remote management and detection of client complicationsINTERACTIVE INTELLIGENCE INC·Filed 2014·Granted Sep 3, 2019·0 cites·6 claims
- 2840US9479641B2System and method for routing a communication utilizing scoringINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted Oct 25, 2016·0 cites·30 claims
- 2939US2015139417A1System and method for communication routingINTERACTIVE INTELLIGENCE INC·Filed 2013·Application pending·0 cites
- 3032US2013329880A1Method and system for improving the productivity of calling agents and call yieldINTERACTIVE INTELLIGENCE INC·Filed 2013·Application pending·0 cites
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