Assignee
GENESYS TELECOMM
US·2 granted patents·169 citations·filing 1999–2000
Top patents by PatentIndex Score
2 records- 0188US6922689B2Method and apparatus for auto-assisting agents in agent-hosted communications sessionsGENESYS TELECOMM·Filed 1999·Granted Jul 26, 2005·93 cites·18 claims
- 0287US6898190B2Method for estimating telephony system-queue waiting time in an agent level routing environmentGENESYS TELECOMM·Filed 2000·Granted May 24, 2005·76 cites·8 claims
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