Assignee
GENESYS CLOUD SERVICES INC
US·59 granted patents·67 pending applications·48 citations·filing 2019–2025
Top patents by PatentIndex Score
126 records- 0194US11893904B2Utilizing conversational artificial intelligence to train agentsGENESYS CLOUD SERVICES INC·Filed 2021·Granted Feb 6, 2024·3 cites·14 claims
- 0290US12095949B2Real-time agent assistGENESYS CLOUD SERVICES INC·Filed 2021·Granted Sep 17, 2024·2 cites·10 claims
- 0390US11438458B1System and method for improvements to pre-processing of data for forecastingGENESYS CLOUD SERVICES INC·Filed 2021·Granted Sep 6, 2022·7 cites·20 claims
- 0488US11984116B2Method and system for unsupervised discovery of unigrams in speech recognition systemsGENESYS CLOUD SERVICES INC·Filed 2021·Granted May 14, 2024·2 cites·17 claims
- 0588US11626988B2Blockchain-based technologies for hyper-personalized interactions across enterprisesGENESYS CLOUD SERVICES INC·Filed 2020·Granted Apr 11, 2023·2 cites·18 claims
- 0687US11700328B2System and method for improvements to pre-processing of data for forecastingGENESYS CLOUD SERVICES INC·Filed 2022·Granted Jul 11, 2023·2 cites·20 claims
- 0786US12001797B2System and method of automatic topic detection in textGENESYS CLOUD SERVICES INC·Filed 2021·Granted Jun 4, 2024·2 cites·15 claims
- 0886US11870935B1Systems and methods for facilitating customer-initiated interactions with contact centers via multimedia customer inputGENESYS CLOUD SERVICES INC·Filed 2022·Granted Jan 9, 2024·5 cites·12 claims
- 0985US11757651B2Technologies for blockchain-based data transparency and authenticationGENESYS CLOUD SERVICES INC·Filed 2020·Granted Sep 12, 2023·2 cites·16 claims
- 1085US11734624B2Method and system for scalable contact center agent scheduling utilizing automated AI modeling and multi-objective optimizationGENESYS CLOUD SERVICES INC·Filed 2021·Granted Aug 22, 2023·4 cites·20 claims
- 1182US12437159B2Methods and systems for enhanced searching of conversation data and related analytics in a contact centerGENESYS CLOUD SERVICES INC·Filed 2023·Granted Oct 7, 2025·1 cites·20 claims
- 1281US11778099B2Systems and methods relating to predictive routing and occupancy balancingGENESYS CLOUD SERVICES INC·Filed 2022·Granted Oct 3, 2023·3 cites·17 claims
- 1378US12101281B2Technologies for asynchronously restoring an incomplete co-browse sessionGENESYS CLOUD SERVICES INC·Filed 2022·Granted Sep 24, 2024·2 cites·19 claims
- 1477US12505302B2Systems and methods relating to mining topics in conversationsGENESYS CLOUD SERVICES INC·Filed 2022·Granted Dec 23, 2025·1 cites·19 claims
- 1574US12184490B2Automated configuration and deployment of contact center software suiteGENESYS CLOUD SERVICES INC·Filed 2019·Granted Dec 31, 2024·2 cites·20 claims
- 1673US2026073908A1Generating data features from speech and sentiment analytics for enhanced predictive routingGENESYS CLOUD SERVICES INC·Filed 2025·Application pending·0 cites
- 1772US12182136B2Global confidence classifier for information retrieval in contact centersGENESYS CLOUD SERVICES INC·Filed 2021·Granted Dec 31, 2024·1 cites·18 claims
- 1871US2023050135A1Escalation management and journey miningGENESYS CLOUD SERVICES INC·Filed 2022·Application pending·0 cites
- 1971US2023351304A1Method and system for improvement profile generation in a skills management platformGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 2069US2025182027A1Escalation management and journey miningGENESYS CLOUD SERVICES INC·Filed 2025·Application pending·0 cites
- 2169US2023315992A1System and method for model derivation for entity predictionGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 2269US2024256788A1Systems and methods for dialog managementGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 2366US12273463B2Technologies for blockchain-based data transparency and authenticationGENESYS CLOUD SERVICES INC·Filed 2023·Granted Apr 8, 2025·0 cites·17 claims
- 2466US2025384305A1Artificial intelligence assisted first interaction resolution in contact centersGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 2565USD1094411SDisplay screen or portion thereof with animated graphical user interfaceGENESYS CLOUD SERVICES INC·Filed 2024·Granted Sep 23, 2025·3 cites·1 claims
- 2665US12418615B2Technologies for contact center agent incentivization via automated gamificationGENESYS CLOUD SERVICES INC·Filed 2023·Granted Sep 16, 2025·0 cites·20 claims
- 2765US2025259131A1Complexity assessments for agent performance analysis using memory neural networksGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 2864US2025285048A1Modeling agent work attributes for improved agent scheduling in a contact centerGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 2964US2025217819A1Social monitoring and analytics for proactive issue resolutionGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 3064US2025123964A1Technologies for configurable caching, deduplication, and rate limit handlingGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 3163US11968327B2System and method for improvements to pre-processing of data for forecastingGENESYS CLOUD SERVICES INC·Filed 2023·Granted Apr 23, 2024·0 cites·20 claims
- 3262US2025148386A1Automated incentivizer for contact center agents using variable points valuationGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 3362US2025148385A1Automated incentivizing tool for contact center agentsGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 3460US12346852B2Technologies for facilitating near real-time communication between a user device and a back-office deviceGENESYS CLOUD SERVICES INC·Filed 2022·Granted Jul 1, 2025·0 cites·18 claims
- 3560US12210453B2Technologies for configurable caching, deduplication, and rate limit handlingGENESYS CLOUD SERVICES INC·Filed 2023·Granted Jan 28, 2025·0 cites·20 claims
- 3660US2024428154A1Technologies for cloud-based analysis and optimization of in-person attendant interactionsGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 3760US2026057394A1Technologies relating to enhanced chatbot interactions with webpage browsing customersGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 3859US12499872B2Generating data features from speech and sentiment analytics for enhanced predictive routingGENESYS CLOUD SERVICES INC·Filed 2023·Granted Dec 16, 2025·0 cites·20 claims
- 3959US2025126208A1Technologies for adaptive predictive routing in contact center systemsGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 4059US2026073184A1Question answering using enhanced retrieval-augmented generationGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 4159US2026094085A1Technologies for constraint generation using large language modelsGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 4259US2026073147A1Method and system for automatic determination of human sentimentGENESYS CLOUD SERVICES INC·Filed 2025·Application pending·0 cites
- 4359US2026037494A1Technologies for performing time constrained queries for real-time event flow visualizations and analyticsGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 4458USD1100932SDisplay screen or portion thereof with graphical user interfaceGENESYS CLOUD SERVICES INC·Filed 2024·Granted Nov 4, 2025·2 cites·1 claims
- 4558USD1096793SDisplay screen or portion thereof with graphical user interfaceGENESYS CLOUD SERVICES INC·Filed 2024·Granted Oct 7, 2025·2 cites·1 claims
- 4658US2026039620A1Technologies related to mute functionality in text-based messaging applicationsGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 4758US2024202096A1Systems and methods relating to predictive analytics using multidimensional event representation in customer journeysGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 4858US2025384307A1Systems and methods related to efficient knowledge base queries for enhanced customer dialog management in a contact centerGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 4957US12346364B2System and method for classifying textual data blocksGENESYS CLOUD SERVICES INC·Filed 2022·Granted Jul 1, 2025·0 cites·18 claims
- 5057US2024412130A1Single model workload forecasts covering both longterm and shorterm contact center operating horizonsGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
Showing the top 50 of 126 patent records by PatentIndex Score.
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