Assignee
CONWAY KELLY
US·8 granted patents·6 pending applications·356 citations·filing 2006–2013
Top patents by PatentIndex Score
14 records- 0198US8094790B2Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact centerCONWAY KELLY·Filed 2006·Granted Jan 10, 2012·280 cites·14 claims
- 0295US8781102B2Method and system for analyzing a communication by applying a behavioral model theretoCONWAY KELLY·Filed 2013·Granted Jul 15, 2014·18 cites·26 claims
- 0394US8718262B2Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communicationCONWAY KELLY·Filed 2007·Granted May 6, 2014·24 cites·13 claims
- 0493US8594285B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoCONWAY KELLY·Filed 2011·Granted Nov 26, 2013·17 cites·18 claims
- 0583US8611523B2Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculationCONWAY KELLY·Filed 2008·Granted Dec 17, 2013·9 cites·20 claims
- 0675US8170195B2Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact centerCONWAY KELLY·Filed 2008·Granted May 1, 2012·6 cites·15 claims
- 0764US9225841B2Method and system for selecting and navigating to call examples for playback or analysisCONWAY KELLY·Filed 2008·Granted Dec 29, 2015·2 cites·20 claims
- 0859US2009103699A1Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact centerCONWAY KELLY·Filed 2008·Application pending·0 cites
- 0958US2008262904A1Method and system for automatically monitoring contact center performanceCONWAY KELLY·Filed 2008·Application pending·0 cites
- 1055US10419611B2System and methods for determining trends in electronic communicationsCONWAY KELLY·Filed 2008·Granted Sep 17, 2019·0 cites·26 claims
- 1152US2009103711A1Methods and systems for determining inappropriate threats during a telephonic communication between a customer and a contact centerCONWAY KELLY·Filed 2008·Application pending·0 cites
- 1249US2008240404A1Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agentCONWAY KELLY·Filed 2007·Application pending·0 cites
- 1349US2008240374A1Method and system for linking customer conversation channelsCONWAY KELLY·Filed 2007·Application pending·0 cites
- 1447US2006265089A1Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefromCONWAY KELLY·Filed 2006·Application pending·0 cites
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Counts cover granted patents and pending applications in the PatentIndex corpus. How scoring works →