Assignee
WITNESS SYSTEMS INC
US·12 granted patents·10 pending applications·1,981 citations·filing 1995–2007
Top patents by PatentIndex Score
22 records- 0195US7203285B2System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correctionWITNESS SYSTEMS INC·Filed 2001·Granted Apr 10, 2007·97 cites·16 claims
- 0295US5790798AMethod and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote locationWITNESS SYSTEMS INC·Filed 1996·Granted Aug 4, 1998·468 cites·6 claims
- 0394US6510220B1Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote locationWITNESS SYSTEMS INC·Filed 1998·Granted Jan 21, 2003·300 cites·6 claims
- 0492US6370574B1Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote locationWITNESS SYSTEMS INC·Filed 1998·Granted Apr 9, 2002·230 cites·8 claims
- 0592US5689442AEvent surveillance systemWITNESS SYSTEMS INC·Filed 1995·Granted Nov 18, 1997·552 cites·38 claims
- 0690US7284049B2Selective dedication of active and passive contact center recording resourcesWITNESS SYSTEMS INC·Filed 2006·Granted Oct 16, 2007·18 cites·27 claims
- 0790US7219138B2Method, apparatus, and system for capturing data exchanged between a server and a userWITNESS SYSTEMS INC·Filed 2002·Granted May 15, 2007·114 cites·25 claims
- 0890US7155399B2System and method for complex schedule generationWITNESS SYSTEMS INC·Filed 2001·Granted Dec 26, 2006·50 cites·38 claims
- 0989US7254546B1System and method for complex schedule generationWITNESS SYSTEMS INC·Filed 2006·Granted Aug 7, 2007·15 cites·38 claims
- 1088US7149788B1Method and system for providing access to captured multimedia data from a multimedia playerWITNESS SYSTEMS INC·Filed 2002·Granted Dec 12, 2006·111 cites·46 claims
- 1179US7047296B1Method and system for selectively dedicating resources for recording data exchanged between entities attached to a networkWITNESS SYSTEMS INC·Filed 2002·Granted May 16, 2006·20 cites·30 claims
- 1278US7281173B2Method and system for concurrent error identification in resource schedulingWITNESS SYSTEMS INC·Filed 2005·Granted Oct 9, 2007·6 cites·1 claims
- 1352US2008034094A1Method and system for selectively dedicating resources for recording data exchanged between entities attached to a networkWITNESS SYSTEMS INC·Filed 2007·Application pending·0 cites
- 1451US2007136399A1Selective Dedication of Recording Resources to a Web Self-Service InterfaceWITNESS SYSTEMS INC·Filed 2007·Application pending·0 cites
- 1548US2008080685A1Systems and Methods for Recording in a Contact Center EnvironmentWITNESS SYSTEMS INC·Filed 2007·Application pending·0 cites
- 1647US2008052535A1Systems and Methods for Recording Encrypted InteractionsWITNESS SYSTEMS INC·Filed 2006·Application pending·0 cites
- 1745US2007094408A1Providing Remote Access to Media StreamsWITNESS SYSTEMS INC·Filed 2006·Application pending·0 cites
- 1845US2007083540A1Providing Access to Captured Data Using a Multimedia PlayerWITNESS SYSTEMS INC·Filed 2006·Application pending·0 cites
- 1945US2007206767A1System and method for integrated display of recorded interactions and call agent dataWITNESS SYSTEMS INC·Filed 2006·Application pending·0 cites
- 2043US2007237525A1Systems and methods for modular capturing various communication signalsWITNESS SYSTEMS INC·Filed 2006·Application pending·0 cites
- 2142US2007297578A1Hybrid recording of communicationsWITNESS SYSTEMS INC·Filed 2006·Application pending·0 cites
- 2235US2008244686A1Systems and Methods for Enhancing Security of FilesWITNESS SYSTEMS INC·Filed 2007·Application pending·0 cites
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Counts cover granted patents and pending applications in the PatentIndex corpus. How scoring works →