Assignee
IEX CORP
US·16 granted patents·3 pending applications·1,946 citations·filing 1990–2022
Top patents by PatentIndex Score
19 records- 0195US6970829B1Method and system for skills-based planning and scheduling in a workforce contact center environmentIEX CORP·Filed 2000·Granted Nov 29, 2005·222 cites·20 claims
- 0295US5590188ARules-based call routingIEX CORP·Filed 1995·Granted Dec 31, 1996·327 cites·7 claims
- 0390US7203655B2Method and system for providing performance statistics to agentsIEX CORP·Filed 2001·Granted Apr 10, 2007·80 cites·16 claims
- 0489US6044355ASkills-based scheduling for telephone call centersIEX CORP·Filed 1997·Granted Mar 28, 2000·552 cites·20 claims
- 0581US7848947B1Performance management systemIEX CORP·Filed 2000·Granted Dec 7, 2010·41 cites·20 claims
- 0679US7720706B2Method and system for providing performance statistics to agentsIEX CORP·Filed 2007·Granted May 18, 2010·7 cites·17 claims
- 0778US5911134AMethod for planning, scheduling and managing personnelIEX CORP·Filed 1990·Granted Jun 8, 1999·336 cites·4 claims
- 0877US8050955B2Method for forecasting and managing multimedia contactsIEX CORP·Filed 2008·Granted Nov 1, 2011·6 cites·11 claims
- 0977US7085728B2Method for forecasting and managing multimedia contractsIEX CORP·Filed 2001·Granted Aug 1, 2006·17 cites·10 claims
- 1070US7383199B2Method for forecasting and managing multimedia contactsIEX CORP·Filed 2006·Granted Jun 3, 2008·2 cites·11 claims
- 1169US11620602B2Application usage and process monitoring in an enterprise environment having agent session recording for process definitionIEX CORP·Filed 2022·Granted Apr 4, 2023·0 cites·18 claims
- 1262US11348051B2Application usage and process monitoring in an enterprise environment having agent session recording for process definitionIEX CORP·Filed 2020·Granted May 31, 2022·0 cites·18 claims
- 1357US5289368AForce management system user interfaceIEX CORP·Filed 1990·Granted Feb 22, 1994·162 cites·12 claims
- 1457US2004098295A1Method and system for scheduling workloadIEX CORP·Filed 2003·Application pending·0 cites
- 1552US6115746ADistributed control of AIN and non-AIN switches and resources in an advanced intelligent networkIEX CORP·Filed 1997·Granted Sep 5, 2000·23 cites·8 claims
- 1650US7058589B1Method and system for employee work schedulingIEX CORP·Filed 1999·Granted Jun 6, 2006·82 cites·15 claims
- 1750US2011010219A1Method and system for determining adherence to a workflowIEX CORP·Filed 2009·Application pending·0 cites
- 1849US2008300953A1Workforce management system with fairness schedulingIEX CORP·Filed 2007·Application pending·0 cites
- 1947US6192346B1Vacations and holiday scheduling method and system having a bidding object which enables employees to bid and prevent from bidding if higher priority employees have not bidIEX CORP·Filed 1995·Granted Feb 20, 2001·89 cites·20 claims
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Counts cover granted patents and pending applications in the PatentIndex corpus. How scoring works →