Inventor · disambiguated record
John M. Martin
Also filed as: MARTIN JOHN M · MARTIN JOHN MILLS
63 granted patents·10 pending applications·2,356 citations·filing 2000–2015
99Inventor score
Files withAT & T IP I LP18SBC TECHN RES INC14BUSHEY ROBERT R7SBC PROPERTIES LP7SBC KNOWLEDGE VENTURES LP6
Top patents by PatentIndex Score
73 records- 0198US8229102B2System and method for providing customer activities while in queueKNOTT BENJAMIN A·Filed 2008·Granted Jul 24, 2012·212 cites·20 claims
- 0297US7936861B2Announcement system and method of useAT & T IP I LP·Filed 2004·Granted May 3, 2011·255 cites·26 claims
- 0397US7383170B2System and method for analyzing automatic speech recognition performance dataAT & T KNOWLEDGE VENTURES LP·Filed 2003·Granted Jun 3, 2008·230 cites·16 claims
- 0496US8175253B2System and method for automated performance monitoring for a call servicing systemKNOTT BENJAMIN ANTHONY·Filed 2005·Granted May 8, 2012·217 cites·20 claims
- 0596US6697460B2Adaptive voice recognition menu method and systemSBC TECHN RES INC·Filed 2002·Granted Feb 24, 2004·125 cites·21 claims
- 0695US7450698B2System and method of utilizing a hybrid semantic model for speech recognitionAT & T INTELLECTUAL PROPERTY 1·Filed 2005·Granted Nov 11, 2008·38 cites·18 claims
- 0795US6853722B2System and method for automating customer slamming and cramming complaintsSBC TECHN RES INC·Filed 2002·Granted Feb 8, 2005·89 cites·31 claims
- 0895US6792096B2Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialogSBC TECHN RES INC·Filed 2002·Granted Sep 14, 2004·91 cites·14 claims
- 0995US6714631B1Method and system for an automated departure strategySBC PROPERTIES LP·Filed 2002·Granted Mar 30, 2004·108 cites·29 claims
- 1094US7043435B2System and method for optimizing prompts for speech-enabled applicationsSBC KNOWLEDGE VENTURES LP·Filed 2004·Granted May 9, 2006·66 cites·28 claims
- 1194US6842504B2System and method for the automated analysis of performance dataSBC PROPERTIES LP·Filed 2002·Granted Jan 11, 2005·95 cites·41 claims
- 1293US6778643B1Interface and method of designing an interfaceSBC TECHN RES INC·Filed 2000·Granted Aug 17, 2004·81 cites·19 claims
- 1391US8401851B2System and method for targeted tuning of a speech recognition systemBUSHEY ROBERT R·Filed 2009·Granted Mar 19, 2013·20 cites·20 claims
- 1490US8131524B2Method and system for automating the creation of customer-centric interfacesBUSHEY ROBERT R·Filed 2008·Granted Mar 6, 2012·17 cites·20 claims
- 1590US7627096B2System and method for independently recognizing and selecting actions and objects in a speech recognition systemAT & T IP I LP·Filed 2005·Granted Dec 1, 2009·28 cites·25 claims
- 1689US7076049B2Method of designing a telecommunications call center interfaceSBC TECHN RES INC·Filed 2004·Granted Jul 11, 2006·46 cites·14 claims
- 1788US7242751B2System and method for speech recognition-enabled automatic call routingSBC KNOWLEDGE VENTURES LP·Filed 2004·Granted Jul 10, 2007·39 cites·24 claims
- 1886US7653549B2System and method for facilitating call routing using speech recognitionAT & T IP I LP·Filed 2007·Granted Jan 26, 2010·8 cites·25 claims
- 1986US7272222B2System and method for processing complaintsSBC TECHN RES INC·Filed 2004·Granted Sep 18, 2007·25 cites·23 claims
- 2086US7246062B2Method and system for voice recognition menu navigation with error prevention and recoverySBC TECHN RES INC·Filed 2002·Granted Jul 17, 2007·48 cites·27 claims
- 2185US8170196B2Developing interactive call center agent personasKNOTT BENJAMIN A·Filed 2009·Granted May 1, 2012·13 cites·19 claims
- 2285US7379537B2Method and system for automating the creation of customer-centric interfacesAT & T KNOWLEDGE VENTURES LP·Filed 2002·Granted May 27, 2008·32 cites·31 claims
- 2385US7224790B1Method to identify and categorize customer's goals and behaviors within a customer service center environmentSBC TECHN RES INC·Filed 2000·Granted May 29, 2007·43 cites·15 claims
- 2484US8571203B2System and method for providing customer activities while in queueKNOTT BENJAMIN A·Filed 2012·Granted Oct 29, 2013·6 cites·20 claims
- 2584US8306192B2System and method for processing speechBUSHEY ROBERT R·Filed 2010·Granted Nov 6, 2012·7 cites·20 claims
- 2684US7912201B2Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialogAT & T IP I LP·Filed 2006·Granted Mar 22, 2011·11 cites·10 claims
- 2784US7720203B2System and method for processing speechAT & T IP I LP·Filed 2007·Granted May 18, 2010·10 cites·19 claims
- 2884US7512545B2Method, software and system for developing interactive call center agent personasAT & T IP I LP·Filed 2004·Granted Mar 31, 2009·29 cites·17 claims
- 2983US7966176B2System and method for independently recognizing and selecting actions and objects in a speech recognition systemAT & T IP I LP·Filed 2009·Granted Jun 21, 2011·13 cites·20 claims
- 3083US7724889B2System and method for utilizing confidence levels in automated call routingAT & T IP I LP·Filed 2004·Granted May 25, 2010·31 cites·26 claims
- 3182US7907719B2Customer-centric interface and method of designing an interfaceAT & T LABS INC·Filed 2006·Granted Mar 15, 2011·9 cites·14 claims
- 3282US7139369B2Interface and method of designing an interfaceSBC PROPERTIES LP·Filed 2002·Granted Nov 21, 2006·16 cites·16 claims
- 3381US7443960B2Method and system for an automated departure strategyAT & T IP I LP·Filed 2006·Granted Oct 28, 2008·5 cites·13 claims
- 3480US9112972B2System and method for processing speechINTERACTIONS LLC·Filed 2012·Granted Aug 18, 2015·5 cites·20 claims
- 3580US7460650B2Method for designing an automated speech recognition (ASR) interface for a customer call centerAT & T IP I LP·Filed 2004·Granted Dec 2, 2008·17 cites·20 claims
- 3680US7065201B2Telephone call processing in an interactive voice response call management systemPACIFIC BELL TELEPHONE·Filed 2001·Granted Jun 20, 2006·59 cites·24 claims
- 3779US7551723B2System and method for the automated analysis of performance dataAT & T IP I LP·Filed 2004·Granted Jun 23, 2009·18 cites·19 claims
- 3879US7502742B2Method and system for voice recognition menu navigationAT & T LABS INC·Filed 2006·Granted Mar 10, 2009·11 cites·8 claims
- 3978US8315360B2Method for designing an automated speech recognition (ASR) interface for a customer call centerBUSHEY ROBERT R·Filed 2008·Granted Nov 20, 2012·7 cites·20 claims
- 4078US7146383B2Method and system for an automated disambiguationSBC PROPERTIES LP·Filed 2002·Granted Dec 5, 2006·26 cites·42 claims
- 4178US7131117B2Method and system for automating the analysis of word frequenciesSBC PROPERTIES LP·Filed 2002·Granted Oct 31, 2006·26 cites·33 claims
- 4277US7983412B2System and method for automating handling of slamming and cramming complaintsAT & T IP I LP·Filed 2007·Granted Jul 19, 2011·3 cites·20 claims
- 4377US7580837B2System and method for targeted tuning module of a speech recognition systemAT & T IP I LP·Filed 2004·Granted Aug 25, 2009·19 cites·26 claims
- 4477US7050560B2Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialogSBC TECHN RES INC·Filed 2004·Granted May 23, 2006·13 cites·20 claims
- 4576US7110949B2System and method for analysis and adjustment of speech-enabled systemsAT & T KNOWLEDGE VENTURES LP·Filed 2004·Granted Sep 19, 2006·21 cites·26 claims
- 4675US7418095B2System and method for providing caller activities while in queueAT & T KNOWLEDGE VENTURES LP·Filed 2003·Granted Aug 26, 2008·13 cites·24 claims
- 4774US8751232B2System and method for targeted tuning of a speech recognition systemAT & T IP I LP·Filed 2013·Granted Jun 10, 2014·3 cites·20 claims
- 4874US7232179B1Modular day/sleeper cab and interface thereforVOLVO TRUCKS NORTH AMERICA·Filed 2005·Granted Jun 19, 2007·13 cites·16 claims
- 4973US7415101B2System, method and software for a speech-enabled call routing application using an action-object matrixAT & T KNOWLEDGE VENTURES LP·Filed 2003·Granted Aug 19, 2008·14 cites·11 claims
- 5071US7136476B2Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialogSBC TECHN RES INC·Filed 2005·Granted Nov 14, 2006·2 cites·19 claims
Showing the top 50 of 73 patent records by PatentIndex Score.
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