Inventor · disambiguated record
Akbar Riahi
Also filed as: RIAHI AKBAR
9 granted patents·2 pending applications·425 citations·filing 1998–2018
91Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC6GENESYS TELECOMM LAB INC4SIEMENS INF & COMM NETWORKS1
Top patents by PatentIndex Score
11 records- 0198US9386152B2Intelligent automated agent and interactive voice response for a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Jul 5, 2016·98 cites·15 claims
- 0298US8767948B1Back office services of an intelligent automated agent for a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Jul 1, 2014·165 cites·9 claims
- 0396US9008283B2Customer portal of an intelligent automated agent for a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Apr 14, 2015·37 cites·16 claims
- 0494US10171659B2Customer portal of an intelligent automated agent for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jan 1, 2019·14 cites·14 claims
- 0589US9648167B2Back office services of an intelligent automated agent for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted May 9, 2017·16 cites·12 claims
- 0679US9900437B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Feb 20, 2018·3 cites·20 claims
- 0776US9654637B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted May 16, 2017·3 cites·21 claims
- 0869US6636503B1Method and system for communicating with a telecommunications switchSIEMENS INF & COMM NETWORKS·Filed 1998·Granted Oct 21, 2003·89 cites·20 claims
- 0956US2017006161A9Intelligent automated agent for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Application pending·0 cites
- 1054US10498896B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Dec 3, 2019·0 cites·20 claims
- 1147US2016065741A1Social media integrated agent routingGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →