Inventor · disambiguated record
Benjamin Indyk
Also filed as: INDYK BENJAMIN
41 granted patents·3 pending applications·278 citations·filing 2010–2022
97Inventor score
Top patents by PatentIndex Score
44 records- 0197US10135989B1Personalized support routing based on paralinguistic informationINTUIT INC·Filed 2016·Granted Nov 20, 2018·25 cites·18 claims
- 0296US11269665B1Method and system for user experience personalization in data management systems using machine learningINTUIT INC·Filed 2018·Granted Mar 8, 2022·29 cites·12 claims
- 0396US10990996B1Predicting application conversion using eye trackingINTUIT INC·Filed 2017·Granted Apr 27, 2021·16 cites·24 claims
- 0496US10748157B1Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experienceINTUIT INC·Filed 2017·Granted Aug 18, 2020·23 cites·30 claims
- 0596US10049664B1Determining application experience based on paralinguistic informationINTUIT INC·Filed 2016·Granted Aug 14, 2018·36 cites·18 claims
- 0695US10552843B1Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systemsINTUIT INC·Filed 2016·Granted Feb 4, 2020·18 cites·23 claims
- 0795US10019988B1Adjusting a ranking of information content of a software application based on feedback from a userINTUIT INC·Filed 2016·Granted Jul 10, 2018·20 cites·20 claims
- 0895US9818406B1Adjusting user experience based on paralinguistic informationINTUIT INC·Filed 2016·Granted Nov 14, 2017·23 cites·20 claims
- 0993US11403715B2Method and system for providing domain-specific and dynamic type ahead suggestions for search query termsINTUIT INC·Filed 2020·Granted Aug 2, 2022·3 cites·20 claims
- 1093US10599699B1Processing unstructured voice of customer feedback for improving content rankings in customer support systemsINTUIT INC·Filed 2016·Granted Mar 24, 2020·13 cites·15 claims
- 1193US10192569B1Informing a support agent of a paralinguistic emotion signature of a userINTUIT INC·Filed 2016·Granted Jan 29, 2019·16 cites·20 claims
- 1292US10147424B1Generating self-support metrics based on paralinguistic informationINTUIT INC·Filed 2016·Granted Dec 4, 2018·8 cites·20 claims
- 1389US10922367B2Method and system for providing real time search preview personalization in data management systemsINTUIT INC·Filed 2018·Granted Feb 16, 2021·7 cites·28 claims
- 1487US11436642B1Method and system for generating real-time personalized advertisements in data management self-help systemsINTUIT INC·Filed 2018·Granted Sep 6, 2022·12 cites·30 claims
- 1584US10210867B1Adjusting user experience based on paralinguistic informationINTUIT INC·Filed 2017·Granted Feb 19, 2019·3 cites·20 claims
- 1681US10733677B2Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return preparation systemINTUIT INC·Filed 2016·Granted Aug 4, 2020·4 cites·23 claims
- 1781US10572954B2Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service system for the financial management systemINTUIT INC·Filed 2016·Granted Feb 25, 2020·3 cites·30 claims
- 1881US10410628B2Adjusting a ranking of information content of a software application based on feedback from a userINTUIT INC·Filed 2018·Granted Sep 10, 2019·3 cites·20 claims
- 1979US11093951B1System and method for responding to search queries using customer self-help systems associated with a plurality of data management systemsINTUIT INC·Filed 2017·Granted Aug 17, 2021·5 cites·19 claims
- 2078US10467541B2Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive modelINTUIT INC·Filed 2016·Granted Nov 5, 2019·4 cites·23 claims
- 2177US11144836B1Processing and re-using assisted support data to increase a self-support knowledge baseINTUIT INC·Filed 2017·Granted Oct 12, 2021·2 cites·21 claims
- 2275US12026738B2Predicting application conversion using eye trackingINTUIT INC·Filed 2022·Granted Jul 2, 2024·0 cites·20 claims
- 2375US10614806B1Determining application experience based on paralinguistic informationINTUIT INC·Filed 2018·Granted Apr 7, 2020·2 cites·20 claims
- 2474US11514467B2Predicting application conversion using eye trackingINTUIT INC·Filed 2021·Granted Nov 29, 2022·0 cites·20 claims
- 2571US11756077B2Adjusting content presentation based on paralinguistic informationINTUIT INC·Filed 2022·Granted Sep 12, 2023·0 cites·20 claims
- 2669US11222351B2Predicting application conversion using eye trackingINTUIT INC·Filed 2021·Granted Jan 11, 2022·0 cites·20 claims
- 2768US11423411B2Search results by recency boosting customer support contentINTUIT INC·Filed 2019·Granted Aug 23, 2022·0 cites·20 claims
- 2866US11783204B2Processing and re-using assisted support data to increase a self-support knowledge baseINTUIT INC·Filed 2021·Granted Oct 10, 2023·0 cites·19 claims
- 2964US11354754B2Generating self-support metrics based on paralinguistic informationINTUIT INC·Filed 2020·Granted Jun 7, 2022·0 cites·20 claims
- 3063US10771627B2Personalized support routing based on paralinguistic informationINTUIT INC·Filed 2020·Granted Sep 8, 2020·0 cites·20 claims
- 3163US10649725B1Integrating multi-channel inputs to determine user preferencesINTUIT INC·Filed 2016·Granted May 12, 2020·1 cites·20 claims
- 3263US10573311B1Generating self-support metrics based on paralinguistic informationINTUIT INC·Filed 2018·Granted Feb 25, 2020·0 cites·20 claims
- 3361US10623573B2Personalized support routing based on paralinguistic informationINTUIT INC·Filed 2019·Granted Apr 14, 2020·0 cites·20 claims
- 3459US10770062B2Adjusting a ranking of information content of a software application based on feedback from a userINTUIT INC·Filed 2019·Granted Sep 8, 2020·0 cites·20 claims
- 3559US10496637B2Method and system for personalizing software based on real time tracking of voice-of-customer feedbackINTUIT INC·Filed 2016·Granted Dec 3, 2019·1 cites·25 claims
- 3659US10445332B2Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management systemINTUIT INC·Filed 2016·Granted Oct 15, 2019·1 cites·29 claims
- 3759US10412223B2Personalized support routing based on paralinguistic informationINTUIT INC·Filed 2018·Granted Sep 10, 2019·0 cites·20 claims
- 3858US11734330B2Processing unstructured voice of customer feedback for improving content rankings in customer support systemsINTUIT INC·Filed 2020·Granted Aug 22, 2023·0 cites·20 claims
- 3956US2020134738A1Navigating to user content in a financial management systemINTUIT INC·Filed 2019·Application pending·0 cites
- 4052US11798015B1Adjusting product surveys based on paralinguistic informationINTUIT INC·Filed 2016·Granted Oct 24, 2023·0 cites·20 claims
- 4149US11373207B1Adjusting content presentation based on paralinguistic informationINTUIT INC·Filed 2016·Granted Jun 28, 2022·0 cites·20 claims
- 4246US11163778B2Integrating virtual and human agents in a multi-channel support system for complex software applicationsINTUIT INC·Filed 2017·Granted Nov 2, 2021·0 cites·20 claims
- 4339US2019018692A1System and method for identifying and providing personalized self-help content with artificial intelligence in a customer self-help systemINTUIT INC·Filed 2017·Application pending·0 cites
- 4435US2011131520A1System and method for transferring media content from a mobile device to a home networkAL-SHAYKH OSAMA·Filed 2010·Application pending·0 cites
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