Inventor · disambiguated record
Mark Franklin Sidell
Also filed as: SIDELL MARK F · SIDELL MARK FRANKLIN
23 granted patents·6 pending applications·5,639 citations·filing 1985–2015
98Inventor score
Files withGENESYS TELECOMM LAB INC17BECK CHRISTOPHER CLEMMETT MACLEOD4FORTE INTERNET SOFTWARE INC4ALCATEL LUCENT1BECK CHRISTOPHER CLEMMETT MACL1
Top patents by PatentIndex Score
29 records- 0199US6345305B1Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactionsGENESYS TELECOMM LAB INC·Filed 2000·Granted Feb 5, 2002·368 cites·3 claims
- 0299US6138139AMethod and apparatus for supporting diverse interaction paths within a multimedia communication centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Oct 24, 2000·688 cites·20 claims
- 0398US6170011B1Method and apparatus for determining and initiating interaction directionality within a multimedia communication centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Jan 2, 2001·844 cites·16 claims
- 0498US6167395AMethod and apparatus for creating specialized multimedia threads in a multimedia communication centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Dec 26, 2000·556 cites·14 claims
- 0598US6108711AOperating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactionsGENESYS TELECOMM LAB INC·Filed 1998·Granted Aug 22, 2000·497 cites·4 claims
- 0697US7120700B2Method and system for processing multi-media transactions in a communication centerGENESYS TELECOMM LAB INC·Filed 2005·Granted Oct 10, 2006·57 cites·5 claims
- 0797US6718366B2Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interfaceGENESYS TELECOMM LAB INC·Filed 2002·Granted Apr 6, 2004·115 cites·14 claims
- 0897US6332154B2Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interfaceGENESYS TELECOMM LAB INC·Filed 1999·Granted Dec 18, 2001·265 cites·14 claims
- 0997US6230197B1Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication centerGENESYS TELECOMM LAB INC·Filed 1998·Granted May 8, 2001·547 cites·16 claims
- 1096US6910072B2Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interfaceGENESYS TELECOMM LAB INC·Filed 2003·Granted Jun 21, 2005·114 cites·9 claims
- 1196US6539419B2Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interfaceGENESYS TELECOMM LAB INC·Filed 2001·Granted Mar 25, 2003·102 cites·14 claims
- 1296US4783803ASpeech recognition apparatus and methodDRAGON SYSTEMS INC·Filed 1985·Granted Nov 8, 1988·298 cites·127 claims
- 1395US9350808B2Method for routing transactions between internal and external partners in a communication centerALCATEL LUCENT·Filed 2015·Granted May 24, 2016·15 cites·5 claims
- 1495US6381640B1Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication centerGENESYS TELECOMM LAB INC·Filed 1999·Granted Apr 30, 2002·357 cites·4 claims
- 1595US6212178B1Method and apparatus for selectively presenting media-options to clients of a multimedia call centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Apr 3, 2001·346 cites·24 claims
- 1691US6370508B2Interface engine for managing business processes within a multimedia communication-centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Apr 9, 2002·201 cites·18 claims
- 1790US8250150B2Methods and apparatus for identifying and facilitating a social interaction structure over a data packet networkBECK CHRISTOPHER CLEMMETT MACLEOD·Filed 2004·Granted Aug 21, 2012·64 cites·10 claims
- 1888US8316128B2Methods and system for creating and managing identity oriented networked communicationBECK CHRISTOPHER CLEMMETT MACLEOD·Filed 2004·Granted Nov 20, 2012·66 cites·22 claims
- 1987US8971216B2Method for routing transactions between internal and external partners in a communication centerBECK CHRISTOPHER CLEMMETT MACLEOD·Filed 2006·Granted Mar 3, 2015·8 cites·4 claims
- 2086US7779067B2User specific support in communications systemsGENESYS TELECOMM LAB INC·Filed 2004·Granted Aug 17, 2010·24 cites·14 claims
- 2182US9537933B2Server-client interaction and information management systemFORTE INTERNET SOFTWARE INC·Filed 2014·Granted Jan 3, 2017·9 cites·16 claims
- 2272US7039857B2Method and apparatus for building multimedia applications using interactive multimedia viewersGENESYS TELECOMM LAB INC·Filed 1998·Granted May 2, 2006·54 cites·20 claims
- 2361US6874119B2Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Mar 29, 2005·44 cites·5 claims
- 2461US2014025766A1Method and Apparatus for Identifying and Facilitating a Social Interaction Structure over a Data Packet NetworkFORTE INTERNET SOFTWARE INC·Filed 2013·Application pending·0 cites
- 2561US2012311060A1Methods and Apparatus for Identifying and Facilitating a Social Interaction Structure over a Data Packet NetworkBECK CHRISTOPHER CLEMMETT MACLEOD·Filed 2012·Application pending·0 cites
- 2650US2008163075A1Server-Client Interaction and Information Management SystemBECK CHRISTOPHER CLEMMETT MACL·Filed 2007·Application pending·0 cites
- 2747US2014207953A1Methods and Apparatus for Enabling a Dynamic Network of Interactors According to Personal Trust Levels Between InteractorsFORTE INTERNET SOFTWARE INC·Filed 2014·Application pending·0 cites
- 2844US2001011366A1Interface engine for managing business processes within a multimedia communication-centerFiled 2001·Application pending·0 cites
- 2943US2006031510A1Methods and apparatus for enabling a dynamic network of interactors according to personal trust levels between interactorsFORTE INTERNET SOFTWARE INC·Filed 2005·Application pending·0 cites
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