Inventor · disambiguated record
Joel A Johnstone
Also filed as: JOHNSTONE JOEL A
19 granted patents·1 pending application·5,202 citations·filing 1998–2015
97Inventor score
Top patents by PatentIndex Score
20 records- 0199US6345305B1Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactionsGENESYS TELECOMM LAB INC·Filed 2000·Granted Feb 5, 2002·368 cites·3 claims
- 0299US6138139AMethod and apparatus for supporting diverse interaction paths within a multimedia communication centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Oct 24, 2000·688 cites·20 claims
- 0398US6170011B1Method and apparatus for determining and initiating interaction directionality within a multimedia communication centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Jan 2, 2001·844 cites·16 claims
- 0498US6167395AMethod and apparatus for creating specialized multimedia threads in a multimedia communication centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Dec 26, 2000·556 cites·14 claims
- 0598US6108711AOperating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactionsGENESYS TELECOMM LAB INC·Filed 1998·Granted Aug 22, 2000·497 cites·4 claims
- 0697US7120700B2Method and system for processing multi-media transactions in a communication centerGENESYS TELECOMM LAB INC·Filed 2005·Granted Oct 10, 2006·57 cites·5 claims
- 0797US6718366B2Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interfaceGENESYS TELECOMM LAB INC·Filed 2002·Granted Apr 6, 2004·115 cites·14 claims
- 0897US6332154B2Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interfaceGENESYS TELECOMM LAB INC·Filed 1999·Granted Dec 18, 2001·265 cites·14 claims
- 0997US6230197B1Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication centerGENESYS TELECOMM LAB INC·Filed 1998·Granted May 8, 2001·547 cites·16 claims
- 1096US6910072B2Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interfaceGENESYS TELECOMM LAB INC·Filed 2003·Granted Jun 21, 2005·114 cites·9 claims
- 1196US6539419B2Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interfaceGENESYS TELECOMM LAB INC·Filed 2001·Granted Mar 25, 2003·102 cites·14 claims
- 1295US9350808B2Method for routing transactions between internal and external partners in a communication centerALCATEL LUCENT·Filed 2015·Granted May 24, 2016·15 cites·5 claims
- 1395US6381640B1Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication centerGENESYS TELECOMM LAB INC·Filed 1999·Granted Apr 30, 2002·357 cites·4 claims
- 1495US6212178B1Method and apparatus for selectively presenting media-options to clients of a multimedia call centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Apr 3, 2001·346 cites·24 claims
- 1591US6370508B2Interface engine for managing business processes within a multimedia communication-centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Apr 9, 2002·201 cites·18 claims
- 1687US8971216B2Method for routing transactions between internal and external partners in a communication centerBECK CHRISTOPHER CLEMMETT MACLEOD·Filed 2006·Granted Mar 3, 2015·8 cites·4 claims
- 1786US7779067B2User specific support in communications systemsGENESYS TELECOMM LAB INC·Filed 2004·Granted Aug 17, 2010·24 cites·14 claims
- 1872US7039857B2Method and apparatus for building multimedia applications using interactive multimedia viewersGENESYS TELECOMM LAB INC·Filed 1998·Granted May 2, 2006·54 cites·20 claims
- 1961US6874119B2Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Mar 29, 2005·44 cites·5 claims
- 2044US2001011366A1Interface engine for managing business processes within a multimedia communication-centerFiled 2001·Application pending·0 cites
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