Inventor · disambiguated record
Jon R. Jay
Also filed as: JAY JON R · JAY JON RUSSELL
18 granted patents·358 citations·filing 2008–2023
94Inventor score
Top patents by PatentIndex Score
18 records- 0197US8249245B2System and method for automated call distributionJAY JON R·Filed 2008·Granted Aug 21, 2012·229 cites·53 claims
- 0295US10277743B1Configurable natural language contact flowAMAZON TECH INC·Filed 2017·Granted Apr 30, 2019·24 cites·20 claims
- 0390US8879717B2Systems and methods for customer contactAMAZON TECH INC·Filed 2013·Granted Nov 4, 2014·13 cites·24 claims
- 0489US8600035B2Systems and methods for customer contactJAY JON R·Filed 2009·Granted Dec 3, 2013·28 cites·37 claims
- 0589US8542816B2Independent customer service agentsKAUFMAN DONALD L·Filed 2008·Granted Sep 24, 2013·25 cites·30 claims
- 0686US8848898B2System and method for automated call distributionJAY JON R·Filed 2009·Granted Sep 30, 2014·16 cites·38 claims
- 0783US12073340B1Accurate individual queue level metric forecasting for virtual contact center queues with insufficient data, using models trained at higher granularity levelAMAZON TECH INC·Filed 2021·Granted Aug 27, 2024·2 cites·20 claims
- 0883US9384270B1Associating user accounts with source identifiersAMAZON TECH INC·Filed 2013·Granted Jul 5, 2016·5 cites·21 claims
- 0979US9769315B2System and method for automated call distributionAMAZON TECH INC·Filed 2014·Granted Sep 19, 2017·3 cites·17 claims
- 1078US10003691B1On-demand generation of a contact centerAMAZON TECH INC·Filed 2016·Granted Jun 19, 2018·5 cites·20 claims
- 1175US9288309B1Quality-based phone routingAMAZON TECH INC·Filed 2013·Granted Mar 15, 2016·3 cites·23 claims
- 1272US10547747B1Configurable natural language contact flowAMAZON TECH INC·Filed 2019·Granted Jan 28, 2020·1 cites·20 claims
- 1372US9088649B2Systems and methods for customer contactDASHE JEREMY A·Filed 2009·Granted Jul 21, 2015·4 cites·26 claims
- 1457US10348903B2System and method for automated call distributionAMAZON TECH INC·Filed 2017·Granted Jul 9, 2019·0 cites·20 claims
- 1556US10445744B2Systems and methods for customer contactAMAZON TECH INC·Filed 2015·Granted Oct 15, 2019·0 cites·21 claims
- 1652US10178600B2Quality-based phone routingAMAZON TECH INC·Filed 2017·Granted Jan 8, 2019·0 cites·20 claims
- 1750US9674765B2Quality-based phone routingAMAZON TECH INC·Filed 2016·Granted Jun 6, 2017·0 cites·20 claims
- 1848US12407618B1Service level based routing using visibility thresholdsAMAZON TECH INC·Filed 2023·Granted Sep 2, 2025·0 cites·20 claims
Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →