Inventor · disambiguated record
Joseph C. Steinlicht
Also filed as: STEINLICHT JOSEPH · STEINLICHT JOSEPH C
7 granted patents·1 pending application·1,088 citations·filing 1991–2004
90Inventor score
Top patents by PatentIndex Score
8 records- 0196US6222919B1Method and system for routing incoming telephone calls to available agents based on agent skillsROCKWELL INTERNATIONAL CORP·Filed 1994·Granted Apr 24, 2001·369 cites·19 claims
- 0294US5335269ATwo dimensional routing apparatus in an automatic call director-type systemROCKWELL INTERNATIONAL CORP·Filed 1992·Granted Aug 2, 1994·338 cites·3 claims
- 0389US6333980B1Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agentsROCKWELL INTERNATIONAL CORP·Filed 1994·Granted Dec 25, 2001·190 cites·22 claims
- 0485US5544232ACall distributor with automatic preannouncement system and methodROCKWELL INTERNATIONAL CORP·Filed 1995·Granted Aug 6, 1996·136 cites·35 claims
- 0560US7668303B2Call tracking using SIP presence mechanismASPECT SOFTWARE INC·Filed 2004·Granted Feb 23, 2010·7 cites·34 claims
- 0656US5270699AFault tolerant signalingROCKWELL INTERNATIONAL CORP·Filed 1991·Granted Dec 14, 1993·27 cites·13 claims
- 0751US5365581ATelephonic switching system with automatic port assignment capability and methodROCKWELL INTERNATIONAL CORP·Filed 1992·Granted Nov 15, 1994·21 cites·33 claims
- 0843US2006133596A1Centrex replacement ACDSTEINLICHT JOSEPH C·Filed 2004·Application pending·0 cites
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