Inventor · disambiguated record
William Duane Skeen
Also filed as: SKEEN WILLIAM · SKEEN WILLIAM DUANE
13 granted patents·1 pending application·131 citations·filing 2005–2018
93Inventor score
Top patents by PatentIndex Score
14 records- 0195US9083804B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2013·Granted Jul 14, 2015·22 cites·26 claims
- 0294US10218850B2Real-time customer profile based predictive routingMATTERSIGHT CORP·Filed 2018·Granted Feb 26, 2019·11 cites·29 claims
- 0394US8867733B1Real-time predictive routingMATTERSIGHT CORP·Filed 2013·Granted Oct 21, 2014·21 cites·30 claims
- 0493US9565312B2Real-time predictive routingMATTERSIGHT CORP·Filed 2015·Granted Feb 7, 2017·11 cites·30 claims
- 0593US9106748B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2013·Granted Aug 11, 2015·16 cites·26 claims
- 0692US9848085B2Customer satisfaction-based predictive routing and methodsMATTERSIGHT CORP·Filed 2017·Granted Dec 19, 2017·9 cites·27 claims
- 0791US9137373B2Real-time predictive routingMATTERSIGHT CORP·Filed 2014·Granted Sep 15, 2015·10 cites·30 claims
- 0890US9398157B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2015·Granted Jul 19, 2016·7 cites·27 claims
- 0990US9137372B2Real-time predictive routingMATTERSIGHT CORP·Filed 2013·Granted Sep 15, 2015·10 cites·31 claims
- 1085US10448887B2Biometric customer service agent analysis systems and methodsMATTERSIGHT CORP·Filed 2016·Granted Oct 22, 2019·6 cites·20 claims
- 1183US10084918B2Delayed-assignment predictive routing and methodsMATTERSIGHT CORP·Filed 2017·Granted Sep 25, 2018·3 cites·27 claims
- 1282US9667795B2Dynamic occupancy predictive routing and methodsMATTERSIGHT CORP·Filed 2016·Granted May 30, 2017·3 cites·22 claims
- 1378US9936075B2Adaptive occupancy real-time predictive routingMATTERSIGHT CORP·Filed 2017·Granted Apr 3, 2018·2 cites·27 claims
- 1439US2006265088A1Method and system for recording an electronic communication and extracting constituent audio data therefromWARFORD ROGER·Filed 2005·Application pending·0 cites
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