Inventor · disambiguated record
Gregory P. Schin
Also filed as: SCHIN GREGORY P · SCHIN GREGORY PAUL
6 granted patents·7 citations·filing 2015–2022
71Inventor score
Top patents by PatentIndex Score
6 records- 0188US10999440B1Method to augment routing delivery systems with intuitive human knowledge, expertise, and iterative artificial intelligence and machine learning in contact center environmentsAVAYA INC·Filed 2020·Granted May 4, 2021·3 cites·20 claims
- 0282US11528365B1Facilitation of communication among individuals waiting in a contact center queueAVAYA MAN LP·Filed 2021·Granted Dec 13, 2022·2 cites·20 claims
- 0369US10827074B2Enforcement of contact center communication session routing behaviorsAVAYA INC·Filed 2018·Granted Nov 3, 2020·2 cites·20 claims
- 0461US12488795B2Real-time provision of guidance to sales-focused agents of a contact center based on identifiable background soundsAVAYA MAN LP·Filed 2022·Granted Dec 2, 2025·0 cites·20 claims
- 0535US10587727B2Method and system for integrated optimized reportingAVAYA INC·Filed 2016·Granted Mar 10, 2020·0 cites·20 claims
- 0634US10282456B2Managing contact center metricsAVAYA INC·Filed 2015·Granted May 7, 2019·0 cites·20 claims
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