Inventor · disambiguated record
Joel M. Ezell
Also filed as: EZELL JOEL · EZELL JOEL M · EZELL JOEL MICHAEL
64 granted patents·7 pending applications·155 citations·filing 2000–2023
98Inventor score
Top patents by PatentIndex Score
71 records- 0193US10756912B2Distributed ledger and blockchain to confirm validity of call recordingsAVAYA INC·Filed 2018·Granted Aug 25, 2020·12 cites·20 claims
- 0290US8644817B1System and method for presenting a single persistent view of a multi-module communication device to a networkAVAYA INC·Filed 2012·Granted Feb 4, 2014·13 cites·20 claims
- 0387US8432825B2Switching communications between different networks based on device capabilitiesBALASAYGUN MEHMET C·Filed 2010·Granted Apr 30, 2013·5 cites·19 claims
- 0486US9871835B2System and method for managing multi-modal communication sessionsAVAYA INC·Filed 2015·Granted Jan 16, 2018·6 cites·20 claims
- 0584US10581927B2Providing web real-time communications (WebRTC) media services via WebRTC-enabled media servers, and related methods, systems, and computer-readable mediaAVAYA INC·Filed 2014·Granted Mar 3, 2020·7 cites·20 claims
- 0684US8312518B1Island of trust in a service-oriented environmentEZELL JOEL M·Filed 2007·Granted Nov 13, 2012·22 cites·19 claims
- 0782US11128752B2Personalized wait treatment during interactionAVAYA INC·Filed 2020·Granted Sep 21, 2021·2 cites·20 claims
- 0881US10164977B2Mobile caller authentication for contact centersAVAYA INC·Filed 2016·Granted Dec 25, 2018·4 cites·20 claims
- 0981US8510435B2Highly scalable and distributed call/media modeling and control frameworkBRUNSON GORDON R·Filed 2010·Granted Aug 13, 2013·8 cites·15 claims
- 1080US10582050B2Personalized wait treatment during interaction with contact centersAVAYA INC·Filed 2018·Granted Mar 3, 2020·3 cites·20 claims
- 1178US9380030B2Firewall traversal for web real-time communicationsAVAYA INC·Filed 2014·Granted Jun 28, 2016·5 cites·20 claims
- 1277US8700019B2Method and apparatus for dynamic device pairingEZELL JOEL M·Filed 2012·Granted Apr 15, 2014·3 cites·17 claims
- 1374US10477018B2Management of agent sessions for omnichannel predictive outboundAVAYA INC·Filed 2017·Granted Nov 12, 2019·2 cites·17 claims
- 1474US9912705B2Enhancing media characteristics during web real-time communications (WebRTC) interactive sessions by using session initiation protocol (SIP) endpoints, and related methods, systems, and computer-readable mediaAVAYA INC·Filed 2014·Granted Mar 6, 2018·3 cites·20 claims
- 1573US10601831B2Accessing local information based on a browser sessionAVAYA INC·Filed 2015·Granted Mar 24, 2020·2 cites·20 claims
- 1672US11750528B2Communication session addition via a host in deny new service modeAVAYA INC·Filed 2017·Granted Sep 5, 2023·2 cites·20 claims
- 1771US11012437B2Controlling access to traversal using relays around network address translation (TURN) servers using trusted single-use credentialsAVAYA INC·Filed 2018·Granted May 18, 2021·1 cites·20 claims
- 1871US10944832B2Supporting intermediate back to back user agents between user agents and a conference focusAVAYA INC·Filed 2018·Granted Mar 9, 2021·1 cites·17 claims
- 1971US10230801B2Session reconstruction using proactive redirectAVAYA INC·Filed 2015·Granted Mar 12, 2019·2 cites·23 claims
- 2071US10148522B2Extension of authorization frameworkAVAYA INC·Filed 2015·Granted Dec 4, 2018·2 cites·20 claims
- 2171US9521169B2SIP anchor points to populate common communication logsAVAYA INC·Filed 2014·Granted Dec 13, 2016·2 cites·21 claims
- 2270US10129243B2Controlling access to traversal using relays around network address translation (TURN) servers using trusted single-use credentialsAVAYA INC·Filed 2013·Granted Nov 13, 2018·2 cites·18 claims
- 2370US9544340B2Application programming interface enabling communication features for different communication protocolsAVAYA INC·Filed 2013·Granted Jan 10, 2017·2 cites·19 claims
- 2470US9344460B2High availability session reconstructionHASERODT KURT·Filed 2012·Granted May 17, 2016·4 cites·20 claims
- 2569US10972514B2Reestablishment of session initiation protocol (SIP) dialogsAVAYA INC·Filed 2015·Granted Apr 6, 2021·2 cites·20 claims
- 2669US9282489B2Media escalation with use of endpoint adapterAVAYA INC·Filed 2013·Granted Mar 8, 2016·2 cites·20 claims
- 2767US9450989B2SIP anchor points to populate common communication logsBRAUDES ROBERT E·Filed 2010·Granted Sep 20, 2016·2 cites·21 claims
- 2867US8938545B2SIP transfer in a back-to-back user agent (B2BUA) environmentEZELL JOEL·Filed 2012·Granted Jan 20, 2015·2 cites·21 claims
- 2967US8300559B2System and method for monitoring call flow in heterogeneous environmentsEZELL JOEL·Filed 2008·Granted Oct 30, 2012·3 cites·23 claims
- 3066US9137287B2High availability for voice enabled applicationsALECCI ANTHONY J·Filed 2006·Granted Sep 15, 2015·6 cites·24 claims
- 3165US9705940B1Simultaneous advanced call control for both simple and advanced SIP user agentsBHAT RAGHURAMA·Filed 2008·Granted Jul 11, 2017·4 cites·21 claims
- 3265US9271104B2Method and apparatus for dynamic device pairingAVAYA INC·Filed 2014·Granted Feb 23, 2016·1 cites·20 claims
- 3365US8943190B1Call-processing event-notification serverEZELL JOEL·Filed 2007·Granted Jan 27, 2015·3 cites·12 claims
- 3463US10666691B2Dynamic session classificationAVAYA INC·Filed 2016·Granted May 26, 2020·1 cites·20 claims
- 3561US9473544B2System and method for enabling hot-deskingAVAYA INC·Filed 2012·Granted Oct 18, 2016·1 cites·20 claims
- 3660US10715663B2Management of agent sessions for omnichannel predictive outboundAVAYA INC·Filed 2019·Granted Jul 14, 2020·0 cites·20 claims
- 3760US8886789B2SIP monitoring and control anchor pointsBRAUDES ROBERT E·Filed 2010·Granted Nov 11, 2014·1 cites·21 claims
- 3859US12200169B2AI based hold messagingLIVEPERSON INC·Filed 2023·Granted Jan 14, 2025·0 cites·18 claims
- 3958US10320972B2Enhanced session initiation protocol recordingAVAYA INC·Filed 2015·Granted Jun 11, 2019·1 cites·20 claims
- 4058US8566471B1Method of providing network link bonding and managementALECCI ANTHONY·Filed 2006·Granted Oct 22, 2013·5 cites·19 claims
- 4157US8804936B2Shared media access for real time first and third party media controlBRAUDES ROBERT E·Filed 2009·Granted Aug 12, 2014·1 cites·5 claims
- 4256US10911598B2Personalized wait treatment during interaction with contact centersAVAYA INC·Filed 2020·Granted Feb 2, 2021·0 cites·20 claims
- 4353US10742652B2Mobile caller authentication for contact centersAVAYA INC·Filed 2018·Granted Aug 11, 2020·0 cites·20 claims
- 4453US9591036B2Method and apparatus for dynamic device pairingAVAYA INC·Filed 2015·Granted Mar 7, 2017·0 cites·19 claims
- 4553US6956940B2Method and apparatus for automatically directing calls by an invisible agent in a switchAVAYA TECHNOLOGY CORP·Filed 2002·Granted Oct 18, 2005·2 cites·16 claims
- 4652US9584560B2Providing external application services with an existing private branch exchange media serverAVAYA INC·Filed 2014·Granted Feb 28, 2017·0 cites·20 claims
- 4752US9571529B2Browser-based communications enhanced with enterprise communication featuresAVAYA INC·Filed 2013·Granted Feb 14, 2017·0 cites·19 claims
- 4852US2019102713A1Split enterprise/provider workflowsAVAYA INC·Filed 2017·Application pending·0 cites
- 4951US6674853B1Integration of remote access and serviceAVAYA TECHNOLOGY CORP·Filed 2000·Granted Jan 6, 2004·3 cites·12 claims
- 5050US11375049B2Event-based multiprotocol communication session distributionAVAYA INC·Filed 2019·Granted Jun 28, 2022·0 cites·20 claims
Showing the top 50 of 71 patent records by PatentIndex Score.
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