Inventor · disambiguated record
Mustafa O. Al-Alami
Also filed as: AL-ALAMI MUSTAFA · AL-ALAMI MUSTAFA O · AL-ALAMI MUSTAFA OMAR
9 granted patents·3 pending applications·209 citations·filing 2011–2020
89Inventor score
Top patents by PatentIndex Score
12 records- 0195US9600510B2Computer implemented methods and apparatus for feed-based case managementSALESFORCE COM INC·Filed 2015·Granted Mar 21, 2017·14 cites·20 claims
- 0295US8549047B2Computer implemented methods and apparatus for feed-based case managementBEECHUK SCOTT D·Filed 2012·Granted Oct 1, 2013·133 cites·32 claims
- 0393US9235614B2Computer implemented methods and apparatus for feed-based case managementSALESFORCE COM INC·Filed 2013·Granted Jan 12, 2016·16 cites·21 claims
- 0492US10572467B2Computer implemented methods and apparatus for feed-based case managementSALESFORCE COM INC·Filed 2017·Granted Feb 25, 2020·6 cites·20 claims
- 0591US9398156B2Computer implemented methods and apparatus for managing agent workload in a customer service environmentSALESFORCE COM INC·Filed 2014·Granted Jul 19, 2016·20 cites·17 claims
- 0689US9569060B2Computer implemented methods and apparatus for composing and batch publishing feed items in a feed-based interaction contextSALESFORCE COM INC·Filed 2013·Granted Feb 14, 2017·12 cites·17 claims
- 0785US10684752B2Computer implemented methods and apparatus for responding to actionable text patterns in a feed itemSALESFORCE COM INC·Filed 2014·Granted Jun 16, 2020·7 cites·25 claims
- 0870US10606436B2Computer implemented methods and apparatus for composing and batch publishing feed items in a feed-based interaction contextSALESFORCE COM INC·Filed 2017·Granted Mar 31, 2020·1 cites·20 claims
- 0969US11226950B2Computer implemented methods and apparatus for feed-based case managementSALESFORCE COM INC·Filed 2020·Granted Jan 18, 2022·0 cites·18 claims
- 1057US2014032597A1Computer implemented methods and apparatus for processing communications in a service environmentSALESFORCE COM INC·Filed 2013·Application pending·0 cites
- 1149US2012130910A1Customer support flowAL-ALAMI MUSTAFA OMAR·Filed 2011·Application pending·0 cites
- 1242US2014032713A1Computer implemented methods and apparatus for providing knowledge items related to a communicationSALESFORCE COM INC·Filed 2013·Application pending·0 cites
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