Inventor · disambiguated record
Neil O'Connor
Also filed as: O'CONNOR NEIL · O'CONNOR NEIL C · O'CONNOR NEIL W
68 granted patents·42 pending applications·652 citations·filing 2000–2024
98Inventor score
Top patents by PatentIndex Score
110 records- 0196US10904390B1Method of integrating artificial intelligence systems to dynamically adjust wrap-up timeAVAYA MAN LP·Filed 2020·Granted Jan 26, 2021·7 cites·20 claims
- 0296US8010607B2Management of queues in contact centresNORTEL NETWORKS LTD·Filed 2003·Granted Aug 30, 2011·209 cites·16 claims
- 0395US9413890B2Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignmentAVAYA INC·Filed 2014·Granted Aug 9, 2016·73 cites·20 claims
- 0492US8863775B2High pressure fluid spray nozzle incorporating a flow controlled switching valveZINK GERALD P·Filed 2012·Granted Oct 21, 2014·9 cites·20 claims
- 0590US7127058B2Managing communications in a call centerNORTEL NETWORKS LTD·Filed 2002·Granted Oct 24, 2006·70 cites·18 claims
- 0689US9503680B1System for optimizing the monetization of outgoing video sessions of a contact centerAVAYA INC·Filed 2015·Granted Nov 22, 2016·7 cites·20 claims
- 0788US8630399B2Method and system for managing a contact center configurationD ARCY PAUL·Filed 2010·Granted Jan 14, 2014·17 cites·14 claims
- 0886US9871835B2System and method for managing multi-modal communication sessionsAVAYA INC·Filed 2015·Granted Jan 16, 2018·6 cites·20 claims
- 0986US9621728B2System and method for prioritizing agent intervention into automated customer engagementsAVAYA INC·Filed 2013·Granted Apr 11, 2017·12 cites·20 claims
- 1085US8180044B1Semantic contact center managementMCCORMACK TONY·Filed 2006·Granted May 15, 2012·13 cites·11 claims
- 1184US10862929B2Systems and methods for providing automated progress updates in a contact centerAVAYA INC·Filed 2019·Granted Dec 8, 2020·3 cites·20 claims
- 1283US9100481B2System and method for managing a contact centerAVAYA INC·Filed 2013·Granted Aug 4, 2015·8 cites·20 claims
- 1383US8806356B2Collaboration management tools for contact centersMCCORMACK TONY·Filed 2011·Granted Aug 12, 2014·5 cites·16 claims
- 1483US8379819B2Indexing recordings of telephony sessionsAVAYA INC·Filed 2008·Granted Feb 19, 2013·11 cites·10 claims
- 1583US7340249B2Use of radio data service (RDS) information to automatically access a service providerNORTEL NETWORKS LTD·Filed 2002·Granted Mar 4, 2008·50 cites·13 claims
- 1682US9674360B2Management of contacts at contact centersHARTMAN MICHAEL·Filed 2012·Granted Jun 6, 2017·7 cites·20 claims
- 1781US9178998B2System and method for recording calls in a WebRTC contact centerAVAYA INC·Filed 2013·Granted Nov 3, 2015·5 cites·20 claims
- 1880US8363817B2Methods and systems for monitoring contact sessions of a contact centerAVAYA INC·Filed 2010·Granted Jan 29, 2013·5 cites·28 claims
- 1977US8881245B2System and method for enhancing self-service security applicationsAVAYA INC·Filed 2012·Granted Nov 4, 2014·5 cites·22 claims
- 2076US10122859B2System and method for managing resource selection in an enterpriseAVAYA INC·Filed 2014·Granted Nov 6, 2018·3 cites·19 claims
- 2176US7212624B2Using information about software events to route contacts in a contact centerNORTAL NETWORKS LTD·Filed 2002·Granted May 1, 2007·25 cites·18 claims
- 2275US10425534B2System and method for optimizing agent timeAVAYA INC·Filed 2015·Granted Sep 24, 2019·3 cites·20 claims
- 2375US8250822B2Wall framing system, method and productO'CONNOR NEIL·Filed 2007·Granted Aug 28, 2012·8 cites·7 claims
- 2475US7570606B2Managing a communications system by offering participants the opportunity to respond to requests submitted by other participantsNORTEL NETWORKS LTD·Filed 2005·Granted Aug 4, 2009·3 cites·16 claims
- 2574US10477018B2Management of agent sessions for omnichannel predictive outboundAVAYA INC·Filed 2017·Granted Nov 12, 2019·2 cites·17 claims
- 2674US9083806B2Method of bootstrapping contact centerAVAYA INC·Filed 2012·Granted Jul 14, 2015·3 cites·19 claims
- 2774US8301474B2Contact center integration into virtual environmentsHARTMAN MICHAEL·Filed 2008·Granted Oct 30, 2012·4 cites·36 claims
- 2873US10469662B2System and method for managing customer interactions in an enterpriseAVAYA INC·Filed 2014·Granted Nov 5, 2019·2 cites·20 claims
- 2972US8918459B2Managing instant messenger contacts at a contact centerSMYTH JOSEPH·Filed 2007·Granted Dec 23, 2014·7 cites·27 claims
- 3071US8434004B2Representations of communications sessions in virtual environmentsHARTMAN MICHAEL·Filed 2008·Granted Apr 30, 2013·2 cites·22 claims
- 3171US7912209B1Managing statistical information in a contact centerAVAYA INC·Filed 2005·Granted Mar 22, 2011·3 cites·20 claims
- 3271US7313131B2Processing of communication session request messagesNORTEL NETWORKS LTD·Filed 2003·Granted Dec 25, 2007·15 cites·21 claims
- 3370US9871923B2System and method for managing resourcesAVAYA INC·Filed 2014·Granted Jan 16, 2018·2 cites·20 claims
- 3470US9167094B2System and method for assisting agents of a contact centerAVAYA INC·Filed 2013·Granted Oct 20, 2015·2 cites·18 claims
- 3567US2020028967A1System and method for managing customer interactions in an enterpriseAVAYA INC·Filed 2019·Application pending·0 cites
- 3666US10609219B2System and method for managing resource selection in an enterpriseAVAYA INC·Filed 2018·Granted Mar 31, 2020·0 cites·15 claims
- 3766US8229100B2Call prioritization methods in a call centerO'CONNOR NEIL·Filed 2005·Granted Jul 24, 2012·1 cites·15 claims
- 3866USD638912SSelf regulating fluid bearing high pressure rotary nozzleSTONEAGE INC·Filed 2010·Granted May 31, 2011·14 cites·1 claims
- 3965US7519626B2Management of contacts in a network of contact centersNORTEL NETWORKS LTD·Filed 2004·Granted Apr 14, 2009·2 cites·13 claims
- 4064US2014086405A1Management of queues in contact centresROCKSTAR BIDCO LP·Filed 2013·Application pending·0 cites
- 4163US10282213B2System and method for conversational configuration of applicationsAVAYA INC·Filed 2013·Granted May 7, 2019·1 cites·23 claims
- 4263US9438610B2Anti-tampering serverPAGEFAIR LTD·Filed 2014·Granted Sep 6, 2016·4 cites·12 claims
- 4363US9373092B2System and method for automated distribution of supervisory functions in a contact centerAVAYA INC·Filed 2013·Granted Jun 21, 2016·1 cites·15 claims
- 4462US7912207B2Data messaging during telephony callsAVAYA INC·Filed 2005·Granted Mar 22, 2011·2 cites·8 claims
- 4561US10104130B2System and method for ensuring high availability in an enterprise IMS networkAVAYA INC·Filed 2012·Granted Oct 16, 2018·1 cites·25 claims
- 4661US9542657B2Method and system for optimizing contact center performanceO'CONNOR NEIL·Filed 2011·Granted Jan 10, 2017·1 cites·23 claims
- 4761US2025186204A1Proximal loader assembly for loading heart valve into delivery deviceBOSTON SCIENT SCIMED INC·Filed 2024·Application pending·0 cites
- 4860USRE49905EMethod of integrating artificial intelligence systems to dynamically adjust wrap-up timeAVAYA MAN LP·Filed 2021·Granted Apr 2, 2024·0 cites·40 claims
- 4960US10715663B2Management of agent sessions for omnichannel predictive outboundAVAYA INC·Filed 2019·Granted Jul 14, 2020·0 cites·20 claims
- 5060US2010169147A1Location-based queuingNORTEL NETWORKS LTD·Filed 2008·Application pending·0 cites
Showing the top 50 of 110 patent records by PatentIndex Score.
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