Inventor · disambiguated record
Richard Alan Cohen
Also filed as: COHEN RICHARD ALAN
3 granted patents·182 citations·filing 1998–2000
77Inventor score
Files withAVAYA TECHNOLOGY CORP3
Top patents by PatentIndex Score
3 records- 0190US6633640B1Methods and apparatus for analysis of load-balanced multi-site call processing systemsAVAYA TECHNOLOGY CORP·Filed 2000·Granted Oct 14, 2003·60 cites·18 claims
- 0285US6700971B1Arrangement for using dynamic metrics to monitor contact center performanceAVAYA TECHNOLOGY CORP·Filed 2000·Granted Mar 2, 2004·81 cites·12 claims
- 0364US6925165B2Call selection based on continuum skill levels in a call centerAVAYA TECHNOLOGY CORP·Filed 1998·Granted Aug 2, 2005·41 cites·24 claims
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