Inventor · disambiguated record
Alec Miloslavsky
Also filed as: MILOSLAVSKY ALEC
73 granted patents·15 pending applications·8,823 citations·filing 1996–2025
99Inventor score
Top patents by PatentIndex Score
88 records- 0199US7231032B2Negotiated routing in telephony systemsGENESYS TELECOMM LAB INC·Filed 2006·Granted Jun 12, 2007·251 cites·8 claims
- 0299US6021428AApparatus and method in improving e-mail routing in an internet protocol network telephony call-in-centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Feb 1, 2000·490 cites·10 claims
- 0398US6732156B2System for routing electronic mailsGENESYS TELECOMM LAB INC·Filed 2002·Granted May 4, 2004·249 cites·48 claims
- 0498US5946387AAgent-level network call routingGENESYS TELECOMM LAB INC·Filed 1997·Granted Aug 31, 1999·347 cites·7 claims
- 0598US5765033ASystem for routing electronic mailsGENESYS TELECOMM LAB INC·Filed 1997·Granted Jun 9, 1998·501 cites·11 claims
- 0697US6175563B1Parallel data transfer and synchronization in computer-simulated telephonyGENESYS TELECOMM LAB INC·Filed 1997·Granted Jan 16, 2001·283 cites·11 claims
- 0797US5953405AAgent-predictive routing process in call-routing systemsGENESYS TELECOMM LAB INC·Filed 1997·Granted Sep 14, 1999·281 cites·5 claims
- 0896US6259774B1Apparatus and methods for coordinating telephone and data communicationsGENESYS TELECOMM LAB INC·Filed 2000·Granted Jul 10, 2001·132 cites·5 claims
- 0996US6185292B1Skill-based real-time call routing in telephony systemsGENESYS TELECOMM LAB INC·Filed 1997·Granted Feb 6, 2001·411 cites·7 claims
- 1096US6175564B1Apparatus and methods for managing multiple internet protocol capable call centersGENESYS TELECOMM LAB INC·Filed 1998·Granted Jan 16, 2001·459 cites·11 claims
- 1196US5953332AAgent-initiated dynamic requeingGENESYS TELECOMM LAB INC·Filed 1997·Granted Sep 14, 1999·276 cites·4 claims
- 1295US6981020B2Apparatus and methods for routing electronic mail in a processing centerGENESYS TELECOMM LAB INC·Filed 2000·Granted Dec 27, 2005·90 cites·10 claims
- 1395US6130933AApparatus and methods for coordinating telephone and data communicationsGENESYS TELECOMM LAB INC·Filed 1996·Granted Oct 10, 2000·325 cites·5 claims
- 1494US7715332B2Determining presence for interaction routingGENESYS TELECOMM LAB INC·Filed 2007·Granted May 11, 2010·21 cites·5 claims
- 1594US7619996B2Determining presence for interaction routingGENESYS TELECOMM LAB INC·Filed 2007·Granted Nov 17, 2009·20 cites·6 claims
- 1694US7460496B2Routing emails to a plurality of agentsGENESYS TELECOMM LAB INC·Filed 2005·Granted Dec 2, 2008·26 cites·11 claims
- 1794US6263066B1Multimedia managing and prioritized queuing system integrated with intelligent routing capabilityGENESYS TELECOMM LAB INC·Filed 1998·Granted Jul 17, 2001·183 cites·15 claims
- 1893US7558383B2Initial routing of internet-protocol network telephone callsGENESYS TELECOMM LAB INC·Filed 2006·Granted Jul 7, 2009·31 cites·12 claims
- 1993US6128646ASystem for routing electronic mail to best qualified person based on content analysisGENESYS TELECOMM LAB INC·Filed 1997·Granted Oct 3, 2000·166 cites·10 claims
- 2093US5915012ASystem and method for operating a plurality of call centersGENESYS TELECOMM LAB INC·Filed 1997·Granted Jun 22, 1999·187 cites·5 claims
- 2192US6434231B2Virtualized computer telephony integrated link for enhanced functionality in call centersGENESYS TELECOMM LAB INC·Filed 2000·Granted Aug 13, 2002·85 cites·2 claims
- 2292US6418146B1Integrated communication center functionality for WAP devicesGENESYS TELECOMM LAB INC·Filed 2000·Granted Jul 9, 2002·76 cites·11 claims
- 2392US6393018B2Apparatus and methods enhancing call routing to and within call-centersGENESYS TELECOMM LAB INC·Filed 2000·Granted May 21, 2002·49 cites·3 claims
- 2492US6064667AApparatus and methods enhancing call routing to and within call centersGENESYS TELECOMM LAB INC·Filed 1997·Granted May 16, 2000·145 cites·7 claims
- 2592US5825870AMethods and apparatus for implementing a network call centerGENESYS TELECOMM LAB INC·Filed 1996·Granted Oct 20, 1998·189 cites·15 claims
- 2691US8358769B2Personal desktop routerGENESYS TELECOMM LAB INC·Filed 2007·Granted Jan 22, 2013·21 cites·5 claims
- 2791US5915011AStatistically-predictive and agent-predictive call routingGENESYS TELECOMM LAB INC·Filed 1997·Granted Jun 22, 1999·148 cites·5 claims
- 2890US7747474B2Shared royalty platform for content royalty managementEQUATRAX·Filed 2006·Granted Jun 29, 2010·57 cites·2 claims
- 2990US6735298B2Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionalityGENESYS TELECOMM LABORATOIRIES·Filed 2002·Granted May 11, 2004·64 cites·5 claims
- 3090US6229888B1System and method for operating a plurality of call centersGENESYS TELECOMM LAB·Filed 1999·Granted May 8, 2001·159 cites·5 claims
- 3190US5991392AAgent-initiated dynamic requeingGENESYS TELECOMM LAB INC·Filed 1997·Granted Nov 23, 1999·134 cites·14 claims
- 3290US5970065AUniform control of mixed platforms in telephonyGENESYS TELECOMM LAB INC·Filed 1997·Granted Oct 19, 1999·127 cites·5 claims
- 3389US8522195B2Systems and methods to generate a software framework based on semantic modeling and business rulesMILOSLAVSKY ALEC·Filed 2008·Granted Aug 27, 2013·28 cites·18 claims
- 3489US5940497AStatistically-predictive and agent-predictive call routingGENESYS TELECOMM LAB INC·Filed 1997·Granted Aug 17, 1999·122 cites·5 claims
- 3588US6389007B1Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call centerGENESYS TELECOMM LAB INC·Filed 1998·Granted May 14, 2002·270 cites·8 claims
- 3688US5991395AImplementation of call-center outbound dialing capability at a telephony network levelGENESYS TELECOMM LAB INC·Filed 1998·Granted Nov 23, 1999·96 cites·13 claims
- 3787US6597685B2Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony networkGENESYS TELECOMM LAB INC·Filed 1998·Granted Jul 22, 2003·153 cites·10 claims
- 3887US6581105B2Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in centerGENESYS TELECOMM LAB INC·Filed 1999·Granted Jun 17, 2003·99 cites·34 claims
- 3986US6473787B2System for routing electronic mailsGENESYS TELECOMM LAB INC·Filed 2001·Granted Oct 29, 2002·35 cites·11 claims
- 4086US6289094B1External positivistic forward transfer in call routing systemsGENESYS TELECOMM LAB INC·Filed 1997·Granted Sep 11, 2001·92 cites·5 claims
- 4185US9516171B2Personal desktop routerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Dec 6, 2016·5 cites·6 claims
- 4285US7903807B2Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionalityGENESYS TELECOMM LAB INC·Filed 2004·Granted Mar 8, 2011·29 cites·6 claims
- 4385US6453341B1System for routing electronic mailsGENESYS TELECOMM LAB INC·Filed 2000·Granted Sep 17, 2002·29 cites·48 claims
- 4485US6198739B1Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionalityGENESYS TELECOMM LAB INC·Filed 1997·Granted Mar 6, 2001·76 cites·17 claims
- 4585US6055308AMethod and system for determining and using multiple object states in a computer telephony integration systemGENESYS TELECOMM LAB INC·Filed 1997·Granted Apr 25, 2000·135 cites·12 claims
- 4685US5940496AApparatus and methods enhancing call routing within and between call-centersGENESYS TELECOMMUNICATIONS LAB INC·Filed 1997·Granted Aug 17, 1999·171 cites·8 claims
- 4785US5905792AExternal positivistic forward transfer in call routing systemsGENESYS TELECOMM LAB INC·Filed 1997·Granted May 18, 1999·92 cites·22 claims
- 4884US5963632AAgent-initiated dynamic requeing of misrouted calls in call-routing systemsGENESYS TELECOMM LAB INC·Filed 1997·Granted Oct 5, 1999·80 cites·4 claims
- 4983US6879586B2Internet protocol call-in centers and establishing remote agentsGENESYS TELECOMM LAB INC·Filed 1998·Granted Apr 12, 2005·107 cites·10 claims
- 5083US6011792AEscalatory reactive call routingGENESYS TELECOMM LAB INC·Filed 1997·Granted Jan 4, 2000·75 cites·5 claims
Showing the top 50 of 88 patent records by PatentIndex Score.
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