Inventor · disambiguated record
Jason Fama
Also filed as: FAMA JASON
45 granted patents·25 pending applications·637 citations·filing 2001–2022
98Inventor score
Top patents by PatentIndex Score
70 records- 0194US11403569B2System and method of work assignment managementVERINT AMERICAS INC·Filed 2020·Granted Aug 2, 2022·3 cites·14 claims
- 0293US10115065B1Systems and methods for automatic scheduling of a workforceFAMA JASON·Filed 2010·Granted Oct 30, 2018·32 cites·19 claims
- 0393US8108237B2Systems for integrating contact center monitoring, training and schedulingBOURNE JOHN·Filed 2006·Granted Jan 31, 2012·77 cites·2 claims
- 0493US7672746B1Systems and methods for automatic scheduling of a workforceVERINT AMERICAS INC·Filed 2006·Granted Mar 2, 2010·43 cites·20 claims
- 0592US7864946B1Systems and methods for scheduling call center agents using quality data and correlation-based discoveryVERINT AMERICAS INC·Filed 2006·Granted Jan 4, 2011·32 cites·20 claims
- 0692US7853006B1Systems and methods for scheduling call center agents using quality data and correlation-based discoveryVERINT AMERICAS INC·Filed 2006·Granted Dec 14, 2010·33 cites·18 claims
- 0791US11010695B2System and method of work assignment managementVERINT AMERICAS INC·Filed 2019·Granted May 18, 2021·5 cites·20 claims
- 0891US10929796B1Scheduling agents using skill group weightsTALKDESK INC·Filed 2019·Granted Feb 23, 2021·6 cites·20 claims
- 0990US10445667B2System and method of work assignment managementVERINT AMERICAS INC·Filed 2014·Granted Oct 15, 2019·11 cites·15 claims
- 1090US8719067B2Monitoring and displaying the scheduled and actuated activities of a workforceFAMA JASON·Filed 2011·Granted May 6, 2014·17 cites·19 claims
- 1190US7788286B2Method and apparatus for multi-contact schedulingVERINT AMERICAS INC·Filed 2005·Granted Aug 31, 2010·24 cites·20 claims
- 1289US8126134B1Systems and methods for scheduling of outbound agentsFAMA JASON·Filed 2006·Granted Feb 28, 2012·19 cites·20 claims
- 1388US10713603B2System and method of work assignment managementVERINT AMERICAS INC·Filed 2019·Granted Jul 14, 2020·3 cites·20 claims
- 1488US8463638B2Systems and methods for automatic scheduling of a workforceHAMILTON EDWARD·Filed 2010·Granted Jun 11, 2013·10 cites·20 claims
- 1588US8078486B1Systems and methods for providing workforce optimization to branch and back officesMCLEAN NICHOLAS ALEXANDER·Filed 2008·Granted Dec 13, 2011·59 cites·15 claims
- 1688US7734783B1Systems and methods for determining allocations for distributed multi-site contact centersVERINT AMERICAS INC·Filed 2006·Granted Jun 8, 2010·18 cites·20 claims
- 1787US10235639B1Al based CRM systemDIRECTLY SOFTWARE INC·Filed 2017·Granted Mar 19, 2019·7 cites·19 claims
- 1887US8117064B2Systems and methods for workforce optimization and analyticsBOURNE JOHN·Filed 2006·Granted Feb 14, 2012·25 cites·3 claims
- 1987US8015042B2Methods for long-range contact center staff planning utilizing discrete event simulationVERINT AMERICAS INC·Filed 2006·Granted Sep 6, 2011·32 cites·10 claims
- 2087US6952732B2Method and apparatus for multi-contact schedulingBLUE PUMPKIN SOFTWARE INC·Filed 2001·Granted Oct 4, 2005·51 cites·54 claims
- 2186US7660406B2Systems and methods for integrating outsourcersVERINT AMERICAS INC·Filed 2006·Granted Feb 9, 2010·18 cites·20 claims
- 2285US8331549B2System and method for integrated workforce and quality managementFAMA JASON·Filed 2007·Granted Dec 11, 2012·15 cites·14 claims
- 2385US8112298B2Systems and methods for workforce optimizationBOURNE JOHN·Filed 2006·Granted Feb 7, 2012·13 cites·14 claims
- 2484US10931824B1Scheduling agents using skill group weightsTALKDESK INC·Filed 2019·Granted Feb 23, 2021·2 cites·20 claims
- 2583US6959405B2Method and system for concurrent error identification in resource schedulingBLUE PUMPKIN SOFTWARE INC·Filed 2001·Granted Oct 25, 2005·29 cites·33 claims
- 2682US7953621B2Systems and methods for displaying agent activity exceptionsVERINT AMERICAS INC·Filed 2006·Granted May 31, 2011·11 cites·18 claims
- 2781US7904481B1Workforce management systemVERINT SYSTEMS INC·Filed 2008·Granted Mar 8, 2011·12 cites·14 claims
- 2881US7660407B2Systems and methods for scheduling contact center agentsVERINT AMERICAS INC·Filed 2007·Granted Feb 9, 2010·8 cites·20 claims
- 2979US11783246B2Systems and methods for workforce management system deploymentTALKDESK INC·Filed 2019·Granted Oct 10, 2023·1 cites·17 claims
- 3078US7281173B2Method and system for concurrent error identification in resource schedulingWITNESS SYSTEMS INC·Filed 2005·Granted Oct 9, 2007·6 cites·1 claims
- 3177US11367026B2Systems and methods for automatic scheduling of a workforceVERINT AMERICAS INC·Filed 2018·Granted Jun 21, 2022·1 cites·20 claims
- 3276US7826608B1Systems and methods for calculating workforce staffing statisticsVERINT AMERICAS INC·Filed 2006·Granted Nov 2, 2010·5 cites·18 claims
- 3375US9207907B1Systems and methods for updating schedulesPRABHU VINOD·Filed 2010·Granted Dec 8, 2015·4 cites·19 claims
- 3471US11699112B2Systems and methods for automatic scheduling of a workforceVERINT AMERICAS INC·Filed 2022·Granted Jul 11, 2023·0 cites·20 claims
- 3571US7752508B2Method and system for concurrent error identification in resource schedulingVERINT AMERICAS INC·Filed 2007·Granted Jul 6, 2010·2 cites·13 claims
- 3670US2021158243A1Systems and methods for automating workforce management systemsTALKDESK INC·Filed 2019·Application pending·0 cites
- 3770US2021158266A1Systems and methods for automating workforce management systemsTALKDESK INC·Filed 2019·Application pending·0 cites
- 3870US2021158267A1Systems and methods for automating workforce management systemsTALKDESK INC·Filed 2019·Application pending·0 cites
- 3967US11157856B2Systems and methods for quality management system deploymentTALKDESK INC·Filed 2019·Granted Oct 26, 2021·0 cites·17 claims
- 4067US8131578B2Systems and methods for automatic scheduling of a workforceFAMA JASON·Filed 2006·Granted Mar 6, 2012·1 cites·20 claims
- 4165US10931823B1Scheduling agents using skill group weightsTALKDESK INC·Filed 2019·Granted Feb 23, 2021·0 cites·20 claims
- 4265US10931826B1Scheduling agents using skill group weightsTALKDESK INC·Filed 2019·Granted Feb 23, 2021·0 cites·20 claims
- 4365US10929795B1Scheduling agents using skill group weightsTALKDESK INC·Filed 2019·Granted Feb 23, 2021·0 cites·20 claims
- 4465US2021127006A1Systems and methods for quality management system deploymentTALKDESK INC·Filed 2019·Application pending·0 cites
- 4565US2021127007A1Systems and methods for quality management system deploymentTALKDESK INC·Filed 2019·Application pending·0 cites
- 4665US2021127005A1Systems and methods for quality management system deploymentTALKDESK INC·Filed 2019·Application pending·0 cites
- 4762US8873732B2Systems and methods for scheduling of outbound agentsFAMA JASON·Filed 2012·Granted Oct 28, 2014·0 cites·20 claims
- 4860US8645179B2Systems and methods of partial shift swappingTEWARI SWATI·Filed 2006·Granted Feb 4, 2014·2 cites·20 claims
- 4960US2008181389A1Systems and methods for workforce optimization and integrationBOURNE JOHN·Filed 2008·Application pending·0 cites
- 5058US2021081968A1Systems and methods for predicting and resolving surge periodsTALKDESK INC·Filed 2019·Application pending·0 cites
Showing the top 50 of 70 patent records by PatentIndex Score.
Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →