Inventor · disambiguated record
Robert R. Bushey
Also filed as: BUSHEY ROBERT · BUSHEY ROBERT R · BUSHEY ROBERT RANDAL
105 granted patents·27 pending applications·3,960 citations·filing 1998–2015
99Inventor score
Files withAT & T IP I LP32SBC TECHN RES INC21SBC KNOWLEDGE VENTURES LP17BUSHEY ROBERT R15AT & T LABS INC9
Top patents by PatentIndex Score
132 records- 0198US8229102B2System and method for providing customer activities while in queueKNOTT BENJAMIN A·Filed 2008·Granted Jul 24, 2012·212 cites·20 claims
- 0298US7027586B2Intelligently routing customer communicationsSBC KNOWLEDGE VENTURES LP·Filed 2003·Granted Apr 11, 2006·186 cites·21 claims
- 0397US7936861B2Announcement system and method of useAT & T IP I LP·Filed 2004·Granted May 3, 2011·255 cites·26 claims
- 0497US6853966B2Method for categorizing, describing and modeling types of system usersSBC TECHN RES INC·Filed 2002·Granted Feb 8, 2005·198 cites·20 claims
- 0597US6389400B1System and methods for intelligent routing of customer requests using customer and agent modelsSBC TECHN RES INC·Filed 1999·Granted May 14, 2002·559 cites·18 claims
- 0696US8175253B2System and method for automated performance monitoring for a call servicing systemKNOTT BENJAMIN ANTHONY·Filed 2005·Granted May 8, 2012·217 cites·20 claims
- 0796US6807274B2Call routing from manual to automated dialog of interactive voice response systemSBC TECHN RES INC·Filed 2002·Granted Oct 19, 2004·104 cites·21 claims
- 0896US6697460B2Adaptive voice recognition menu method and systemSBC TECHN RES INC·Filed 2002·Granted Feb 24, 2004·125 cites·21 claims
- 0996US6405159B2Method for categorizing, describing and modeling types of system usersSBC TECHN RES INC·Filed 1998·Granted Jun 11, 2002·264 cites·31 claims
- 1095US7450698B2System and method of utilizing a hybrid semantic model for speech recognitionAT & T INTELLECTUAL PROPERTY 1·Filed 2005·Granted Nov 11, 2008·38 cites·18 claims
- 1195US6853722B2System and method for automating customer slamming and cramming complaintsSBC TECHN RES INC·Filed 2002·Granted Feb 8, 2005·89 cites·31 claims
- 1295US6847711B2Method for evaluating customer call center system designsSBC PROPERTIES LP·Filed 2003·Granted Jan 25, 2005·94 cites·7 claims
- 1395US6792096B2Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialogSBC TECHN RES INC·Filed 2002·Granted Sep 14, 2004·91 cites·14 claims
- 1494US7751551B2System and method for speech-enabled call routingAT & T IP I LP·Filed 2005·Granted Jul 6, 2010·29 cites·12 claims
- 1594US7636432B2System and method of determining call treatment of repeat callsAT & T IP I LP·Filed 2005·Granted Dec 22, 2009·30 cites·16 claims
- 1694US7418093B2Method for evaluating customer call center system designsAT & T KNOWLEDGE VENTURES LP·Filed 2007·Granted Aug 26, 2008·28 cites·14 claims
- 1794US7349534B2Call routing from first to second dialog of interactive voice response systemAT & T LABS INC·Filed 2006·Granted Mar 25, 2008·27 cites·21 claims
- 1894US7043435B2System and method for optimizing prompts for speech-enabled applicationsSBC KNOWLEDGE VENTURES LP·Filed 2004·Granted May 9, 2006·66 cites·28 claims
- 1994US6842504B2System and method for the automated analysis of performance dataSBC PROPERTIES LP·Filed 2002·Granted Jan 11, 2005·95 cites·41 claims
- 2093US6778643B1Interface and method of designing an interfaceSBC TECHN RES INC·Filed 2000·Granted Aug 17, 2004·81 cites·19 claims
- 2191US8503662B2System and method for speech-enabled call routingBUSHEY ROBERT R·Filed 2010·Granted Aug 6, 2013·12 cites·20 claims
- 2291US8401851B2System and method for targeted tuning of a speech recognition systemBUSHEY ROBERT R·Filed 2009·Granted Mar 19, 2013·20 cites·20 claims
- 2390US8131524B2Method and system for automating the creation of customer-centric interfacesBUSHEY ROBERT R·Filed 2008·Granted Mar 6, 2012·17 cites·20 claims
- 2490US7627096B2System and method for independently recognizing and selecting actions and objects in a speech recognition systemAT & T IP I LP·Filed 2005·Granted Dec 1, 2009·28 cites·25 claims
- 2589US8295469B2System and method of determining call treatment of repeat callsBUSHEY ROBERT R·Filed 2009·Granted Oct 23, 2012·12 cites·20 claims
- 2689US7170992B2Method for evaluating customer call center system designsSBC PROPERTIES LP·Filed 2004·Granted Jan 30, 2007·41 cites·20 claims
- 2789US7076049B2Method of designing a telecommunications call center interfaceSBC TECHN RES INC·Filed 2004·Granted Jul 11, 2006·46 cites·14 claims
- 2888US7657020B2Call routing system and method of using the sameAT & T IP I LP·Filed 2005·Granted Feb 2, 2010·12 cites·25 claims
- 2988US7242751B2System and method for speech recognition-enabled automatic call routingSBC KNOWLEDGE VENTURES LP·Filed 2004·Granted Jul 10, 2007·39 cites·24 claims
- 3087US7086007B1Method for integrating user models to interface designSBC TECHN RES INC·Filed 2000·Granted Aug 1, 2006·39 cites·17 claims
- 3186US8824659B2System and method for speech-enabled call routingAT & T IP I LP·Filed 2013·Granted Sep 2, 2014·6 cites·19 claims
- 3286US8005204B2Call routing system and method of using the sameAT & T IP I LP·Filed 2005·Granted Aug 23, 2011·13 cites·31 claims
- 3386US7751552B2Intelligently routing customer communicationsAT & T IP I LP·Filed 2005·Granted Jul 6, 2010·10 cites·21 claims
- 3486US7653549B2System and method for facilitating call routing using speech recognitionAT & T IP I LP·Filed 2007·Granted Jan 26, 2010·8 cites·25 claims
- 3586US7272222B2System and method for processing complaintsSBC TECHN RES INC·Filed 2004·Granted Sep 18, 2007·25 cites·23 claims
- 3686US7246062B2Method and system for voice recognition menu navigation with error prevention and recoverySBC TECHN RES INC·Filed 2002·Granted Jul 17, 2007·48 cites·27 claims
- 3785US9088652B2System and method for speech-enabled call routingAT & T IP I LP·Filed 2014·Granted Jul 21, 2015·5 cites·19 claims
- 3885US8650130B2System and method for automated customer feedbackPASQUALE THEODORE B·Filed 2011·Granted Feb 11, 2014·6 cites·20 claims
- 3985US8170196B2Developing interactive call center agent personasKNOTT BENJAMIN A·Filed 2009·Granted May 1, 2012·13 cites·19 claims
- 4085US7379537B2Method and system for automating the creation of customer-centric interfacesAT & T KNOWLEDGE VENTURES LP·Filed 2002·Granted May 27, 2008·32 cites·31 claims
- 4185US7305070B2Sequential presentation of long instructions in an interactive voice response systemAT & T LABS INC·Filed 2002·Granted Dec 4, 2007·29 cites·35 claims
- 4285US7224790B1Method to identify and categorize customer's goals and behaviors within a customer service center environmentSBC TECHN RES INC·Filed 2000·Granted May 29, 2007·43 cites·15 claims
- 4384US8571203B2System and method for providing customer activities while in queueKNOTT BENJAMIN A·Filed 2012·Granted Oct 29, 2013·6 cites·20 claims
- 4484US8503641B2System and method of automated order status retrievalBUSHEY ROBERT R·Filed 2005·Granted Aug 6, 2013·7 cites·20 claims
- 4584US8306192B2System and method for processing speechBUSHEY ROBERT R·Filed 2010·Granted Nov 6, 2012·7 cites·20 claims
- 4684US7912201B2Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialogAT & T IP I LP·Filed 2006·Granted Mar 22, 2011·11 cites·10 claims
- 4784US7877265B2System and method for automated customer feedbackAT & T IP I LP·Filed 2003·Granted Jan 25, 2011·23 cites·20 claims
- 4884US7720203B2System and method for processing speechAT & T IP I LP·Filed 2007·Granted May 18, 2010·10 cites·19 claims
- 4984US7512545B2Method, software and system for developing interactive call center agent personasAT & T IP I LP·Filed 2004·Granted Mar 31, 2009·29 cites·17 claims
- 5084US7120244B2Call routing from manual to automated dialog of interactive voice response systemSBC TECHN RES INC·Filed 2004·Granted Oct 10, 2006·23 cites·26 claims
Showing the top 50 of 132 patent records by PatentIndex Score.
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