Inventor · disambiguated record
Benjamin Knott
Also filed as: KNOTT BENJAMIN A · KNOTT BENJAMIN ANTHONY
79 granted patents·23 pending applications·2,425 citations·filing 2002–2015
99Inventor score
Files withAT & T IP I LP28SBC KNOWLEDGE VENTURES LP15BUSHEY ROBERT R13SBC TECHN RES INC8AT & T KNOWLEDGE VENTURES LP7
Top patents by PatentIndex Score
102 records- 0198US8229102B2System and method for providing customer activities while in queueKNOTT BENJAMIN A·Filed 2008·Granted Jul 24, 2012·212 cites·20 claims
- 0298US7933399B2System and method for utilizing virtual agents in an interactive voice response applicationAT & T IP I LP·Filed 2005·Granted Apr 26, 2011·108 cites·22 claims
- 0398US7027586B2Intelligently routing customer communicationsSBC KNOWLEDGE VENTURES LP·Filed 2003·Granted Apr 11, 2006·186 cites·21 claims
- 0497US7936861B2Announcement system and method of useAT & T IP I LP·Filed 2004·Granted May 3, 2011·255 cites·26 claims
- 0596US8175253B2System and method for automated performance monitoring for a call servicing systemKNOTT BENJAMIN ANTHONY·Filed 2005·Granted May 8, 2012·217 cites·20 claims
- 0696US6697460B2Adaptive voice recognition menu method and systemSBC TECHN RES INC·Filed 2002·Granted Feb 24, 2004·125 cites·21 claims
- 0795US7450698B2System and method of utilizing a hybrid semantic model for speech recognitionAT & T INTELLECTUAL PROPERTY 1·Filed 2005·Granted Nov 11, 2008·38 cites·18 claims
- 0895US6853722B2System and method for automating customer slamming and cramming complaintsSBC TECHN RES INC·Filed 2002·Granted Feb 8, 2005·89 cites·31 claims
- 0995US6847711B2Method for evaluating customer call center system designsSBC PROPERTIES LP·Filed 2003·Granted Jan 25, 2005·94 cites·7 claims
- 1094US7751551B2System and method for speech-enabled call routingAT & T IP I LP·Filed 2005·Granted Jul 6, 2010·29 cites·12 claims
- 1194US7636432B2System and method of determining call treatment of repeat callsAT & T IP I LP·Filed 2005·Granted Dec 22, 2009·30 cites·16 claims
- 1294US7418093B2Method for evaluating customer call center system designsAT & T KNOWLEDGE VENTURES LP·Filed 2007·Granted Aug 26, 2008·28 cites·14 claims
- 1394US7043435B2System and method for optimizing prompts for speech-enabled applicationsSBC KNOWLEDGE VENTURES LP·Filed 2004·Granted May 9, 2006·66 cites·28 claims
- 1494US6842504B2System and method for the automated analysis of performance dataSBC PROPERTIES LP·Filed 2002·Granted Jan 11, 2005·95 cites·41 claims
- 1591US8503662B2System and method for speech-enabled call routingBUSHEY ROBERT R·Filed 2010·Granted Aug 6, 2013·12 cites·20 claims
- 1691US8401851B2System and method for targeted tuning of a speech recognition systemBUSHEY ROBERT R·Filed 2009·Granted Mar 19, 2013·20 cites·20 claims
- 1790US8131524B2Method and system for automating the creation of customer-centric interfacesBUSHEY ROBERT R·Filed 2008·Granted Mar 6, 2012·17 cites·20 claims
- 1890US7627096B2System and method for independently recognizing and selecting actions and objects in a speech recognition systemAT & T IP I LP·Filed 2005·Granted Dec 1, 2009·28 cites·25 claims
- 1989US8295469B2System and method of determining call treatment of repeat callsBUSHEY ROBERT R·Filed 2009·Granted Oct 23, 2012·12 cites·20 claims
- 2089US7170992B2Method for evaluating customer call center system designsSBC PROPERTIES LP·Filed 2004·Granted Jan 30, 2007·41 cites·20 claims
- 2188US7657020B2Call routing system and method of using the sameAT & T IP I LP·Filed 2005·Granted Feb 2, 2010·12 cites·25 claims
- 2288US7242751B2System and method for speech recognition-enabled automatic call routingSBC KNOWLEDGE VENTURES LP·Filed 2004·Granted Jul 10, 2007·39 cites·24 claims
- 2386US8824659B2System and method for speech-enabled call routingAT & T IP I LP·Filed 2013·Granted Sep 2, 2014·6 cites·19 claims
- 2486US7751552B2Intelligently routing customer communicationsAT & T IP I LP·Filed 2005·Granted Jul 6, 2010·10 cites·21 claims
- 2586US7653549B2System and method for facilitating call routing using speech recognitionAT & T IP I LP·Filed 2007·Granted Jan 26, 2010·8 cites·25 claims
- 2686US7272222B2System and method for processing complaintsSBC TECHN RES INC·Filed 2004·Granted Sep 18, 2007·25 cites·23 claims
- 2786US7246062B2Method and system for voice recognition menu navigation with error prevention and recoverySBC TECHN RES INC·Filed 2002·Granted Jul 17, 2007·48 cites·27 claims
- 2885US9088652B2System and method for speech-enabled call routingAT & T IP I LP·Filed 2014·Granted Jul 21, 2015·5 cites·19 claims
- 2985US8650130B2System and method for automated customer feedbackPASQUALE THEODORE B·Filed 2011·Granted Feb 11, 2014·6 cites·20 claims
- 3085US8170196B2Developing interactive call center agent personasKNOTT BENJAMIN A·Filed 2009·Granted May 1, 2012·13 cites·19 claims
- 3185US7379537B2Method and system for automating the creation of customer-centric interfacesAT & T KNOWLEDGE VENTURES LP·Filed 2002·Granted May 27, 2008·32 cites·31 claims
- 3284US8571203B2System and method for providing customer activities while in queueKNOTT BENJAMIN A·Filed 2012·Granted Oct 29, 2013·6 cites·20 claims
- 3384US8306192B2System and method for processing speechBUSHEY ROBERT R·Filed 2010·Granted Nov 6, 2012·7 cites·20 claims
- 3484US7877265B2System and method for automated customer feedbackAT & T IP I LP·Filed 2003·Granted Jan 25, 2011·23 cites·20 claims
- 3584US7720203B2System and method for processing speechAT & T IP I LP·Filed 2007·Granted May 18, 2010·10 cites·19 claims
- 3684US7512545B2Method, software and system for developing interactive call center agent personasAT & T IP I LP·Filed 2004·Granted Mar 31, 2009·29 cites·17 claims
- 3783US8130936B2System and method for on hold caller-controlled activities and entertainmentKORTUM PHILIP TED·Filed 2005·Granted Mar 6, 2012·10 cites·11 claims
- 3883US7966176B2System and method for independently recognizing and selecting actions and objects in a speech recognition systemAT & T IP I LP·Filed 2009·Granted Jun 21, 2011·13 cites·20 claims
- 3983US7724889B2System and method for utilizing confidence levels in automated call routingAT & T IP I LP·Filed 2004·Granted May 25, 2010·31 cites·26 claims
- 4083US7174011B2Telephone call center with method for providing customer with wait time updatesAT & T KNOWLEDGE VENTURES LP·Filed 2003·Granted Feb 6, 2007·40 cites·20 claims
- 4183US7080323B2Dynamic and adaptable system and method for selecting a user interface dialogue modelSBC PROPERTIES LP·Filed 2002·Granted Jul 18, 2006·20 cites·20 claims
- 4282US8280030B2Call routing system and method of using the sameBUSHEY ROBERT R·Filed 2009·Granted Oct 2, 2012·6 cites·20 claims
- 4382US7870593B2DSL video service with storageATT KNOWLEDGE VENTURES L P·Filed 2002·Granted Jan 11, 2011·23 cites·30 claims
- 4482US7623632B2Method, system and software for implementing an automated call routing application in a speech enabled call center environmentAT & T IP I LP·Filed 2004·Granted Nov 24, 2009·26 cites·12 claims
- 4580US9112972B2System and method for processing speechINTERACTIONS LLC·Filed 2012·Granted Aug 18, 2015·5 cites·20 claims
- 4680US7460650B2Method for designing an automated speech recognition (ASR) interface for a customer call centerAT & T IP I LP·Filed 2004·Granted Dec 2, 2008·17 cites·20 claims
- 4780US7249321B2System and method for selection of a voice user interface dialogueAT & T KNOWLEGE VENTURES L P·Filed 2003·Granted Jul 24, 2007·27 cites·20 claims
- 4879US7551723B2System and method for the automated analysis of performance dataAT & T IP I LP·Filed 2004·Granted Jun 23, 2009·18 cites·19 claims
- 4979US7502742B2Method and system for voice recognition menu navigationAT & T LABS INC·Filed 2006·Granted Mar 10, 2009·11 cites·8 claims
- 5078US8315360B2Method for designing an automated speech recognition (ASR) interface for a customer call centerBUSHEY ROBERT R·Filed 2008·Granted Nov 20, 2012·7 cites·20 claims
Showing the top 50 of 102 patent records by PatentIndex Score.
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